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So you think if it "looks wrong"---it probably "is wrong?"

By
Home Inspector with Charles Buell Inspections Inc.

It actually takes a lot of experience to make the old wisdom, “if it looks wrong---it probably is wrong,” true.

wood stoveInspectors throw the phrase around as if there is a level of “obviousness” that is genetic or primal----as opposed to something that must be learned over time.

Even in teaching future home inspectors, it is common to tell the student that if it looks wrong there is a good chance it is wrong.  But honestly, I am not sure that anything can “look wrong” unless we have some amount of training to know what a particular thing should look like when done properly.  Over and over again I am asked if something is wrong by students and even seasoned inspectors.  With each question there is either something wrong or not.  The fact that there was a question leads me to think that something didn’t look quite right to the viewer or why the question?

Without knowledge of how things work, of what things should look like when they are functioning properly, how can anyone know if something is amiss?

Inspectors that rely on this concept to keep themselves safe from missing things during an inspection are on seriously thin ice I think. 

The inspector’s “cumulative knowledge” of what things should look like must be very large indeed, or things that are wrong just plain won’t jump out at them---it will just elude their field of vision much the same way it eludes the field of vision of their clients.  It is why we have a job---or at least it should be.  Otherwise couldn’t the client merely rely on his or her own “if it looks wrong, it must be wrong” ability?

I was thinking about this the other day when I looked inside a wood burning stove and saw disintegrated secondary air chambers.  I was quite sure I would be able to have my client take a look at these air chambers---even without knowing what they should look like new---and that they would know instantly something was wrong with them without having any clue what they were---or even what they were for.

There must be something wrong here 

I was correct---they had no clue what they were---but they knew something was wrong with them.

Did the disintegrated fire-brick in the same stove jump out in the same way? 

No they did not.

Many things that must “jump out” at the inspector are not so obvious.

 

Charles Buell, Real Estate Inspections in Seattle

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Seattle Home Inspector

 

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WA State, Home Inspector Advisory Licensing Board

Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Well, if this was a test, I'd say the correct answer was the carboard box being placed on the wood stove -- that might be wrong.  But, seriously . . . sometimes what looks wrong is, or what seems funny is too!

Mar 20, 2013 10:40 AM
Mark Loewenberg
KW of the Palm Beaches - Palm Beach Gardens, FL
KW 561-214-0370

yes if it walks like a duck.. we know what it is. glad we do have professionals on the lookout for our buyers

Mar 20, 2013 11:46 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Charlie, Just looks like somebody had some very warm and cozy nights by a fire... A very hot fire!

Mar 20, 2013 11:47 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

It does look wrong.  That sort of interior should be intact, it seems to me anyway.  What did it look like new?  I don't know, but you were right to have it investigated by a pro.

Mar 20, 2013 12:01 PM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Can't know if something is wrong if don't know how it's supposed to work. I wouldn't know either, but definitely can tell something is wrong. Important for experienced and knowledgeable home inspectors for today's buyers.

Mar 20, 2013 02:23 PM
Wika Hutchinson
Eugene, OR
Broker, CRIS, SFR, CDPE

I am not sure what I am supposed to look at. The box on top of the wood stove? The funky looking air chamber? I will just call the pro! :)

Mar 20, 2013 03:27 PM
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

It is important that we all gain knowledge about our profession. I am not an expert in fireplaces, I would need to gain the experience of knowing what they are supposed to look like, before having a good understanding of what is wrong.

Thanks for the featured post Charles.

Mar 20, 2013 03:45 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Now let's take that same theory to the electric panel. Wires are wires, right? ;)

Mar 20, 2013 08:30 PM
Paula Hathaway, REALTOR, LBA
Douglas Elliman Real Estate - Southampton, NY
...A Local Expert in all The Hamptons

Charles: Great, great way to approach anything in life! "If it looks wrong it probably is wrong!" That little ditti could be applied to many situations that I can think of right now--I drove by a brand new house,  where the builder is installing some strange looking dormers. The dormers are covered with metal sheeting (copper maybe?)and these flat affairs slant slightly downward to the window-well which appears to be "lead-lined" in the same material as the dormer roof....but the edge of this small roof falls short by about a foot and appears to me to be a faulty installation or a major design flaw at the very least!! I was ready to go speak to the builder to let him know!!!Then  during the last snowfall where we had a good heavy 8" of snow, I saw those window wells piled high with snow and no one was panicking to clear the snow! After I got past the "What is wrong with the builder--can't he see that design flaw???"...I realized that this house is probably going to include rain/snow water as a part of a "green" design and I controlled my urge to stop to tell the builder about his "flawed" building design. Could it be that is something that is being used now in a "green" design?? Or am I seeing something that "looks wrong and probably is wrong"??? :(

Mar 20, 2013 09:01 PM
Marc McMaster
RE/MAX Centre Realty - State College, PA
Putting my clients before myself

THis is why I also like to follow around a home insepctor during my clients inspections.  I learn so much about houses that helps me in my daily activities. 

Mar 20, 2013 09:49 PM
Scott Fogleman
New Home Team - Richmond, VA

If it looks wrong, at least someone will take to time to research it more... Having the knowledge of what it should look like takes years of experience.

Mar 20, 2013 10:15 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Charles, some things might look obviously wrong to the layman. However, it's the things that look right which may be defective is where the pro's experience is worth the cost.

Mar 20, 2013 10:33 PM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

This may sound naive but in the beginning, I used to just feed any old wood into my woodburning stove without even knowing how it functioned or what it could do, Not any more, now I have a healthy respect for them--and that includes the chimney which I personally clean.

Mar 20, 2013 11:04 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Common sense comes alive when it meets uncommon sense. This is true all over the world. We "know" things aren't quite right. Good post

Mar 20, 2013 11:45 PM
Robert Rauf
CMG Home Loans - Toms River, NJ

The inspectors version of using your gut - and that gut often requires experience!

In the mortgage world I rely on my gut quite often.. and for me it is the way a question is answered that causes that knot to begin to form...

Mar 21, 2013 12:15 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Sabrina, while it is a cleaver axiom---the reality is that sometimes things are wrong and sometimes they are not

Lenn, I think it is plenty of both :)

Paula, you mean like the leaning tower of Pisa? :)

Trisha, yes---if it appears wrong---just ask someone that knows

Carla, in our world the things that are wrong often are very funny---along with dangerous at times

Mark, it is those darn ducks that look like chickens that are the problem:)

Don, me thinks---successive hot fires

Jay,  I am not sure this one can even be repaired cost effectively---but that is not my department

Pamela, it should be pretty obvious to everyone that there is clearly something wrong with this stove

Wika, I think you got both of the obvious ones :)

Tom, I would be willing to bet that those air intake tubes don't "look right" to you :)

Jim, yes---especially with the plastic dripping off them :)

Paula, hard to tell without looking at it---got any pictures for us? :)

Marc, good for you---I think it is important for agents to understand as much as possible about what we do.

Scott, it really does---years and years

Michael, yes---and that is all about experience.  Every day our world becomes more complicated---much more difficult to gain the kind of experience that would allow for "if it looks......" to be as true as it used to be in our parents day.

Hella, yes, one must be careful what one burns---the byproducts go into the environment.

Richie, you mean we can apply this principle to our relationships? :)

Robert, I think it always requires experience---more and more all the time.

Mar 21, 2013 02:19 AM
Ridhi Raheja
Movement Mortgage (Illinois) - Naperville, IL
FHA, 203k, VA, Jumbo, PreApproval, Jumbo Home Loan

In situations like these, I always call a pro. 

Mar 21, 2013 03:28 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

What's the expression... if it quacks like a duck and waddles like a duck, it must be a duck!

Mar 21, 2013 07:30 AM
The Temple Team
THE TEMPLE TEAM - Mooresville, NC
Specializing in Lake Norman/Charlotte/Charleston

I guess things aren't always as they seem! VERY Interesting and good information ... thanks a lot for sharing! 

Mar 21, 2013 01:05 PM
Randy Bocook
Keller Williams Coastal Area Partners - Richmond Hill, GA
Selling Coastal Georgia

Even if a home is brand new, just built, it's always a good idea to get an inspection. You're relying on humans and humans aren't infallible. Something might not look or feel right, but there's nothing wrong at all - it's just how that particular thing functions. Sometimes everything may look a-ok, but a trained eye will spot a serious problem. We always encourage all of our buyers to have a home inspection done even if they think there's no way anything could be wrong. Surprise, surprise, we've had reports come back of serious structural issues where everything looked a-ok to the buyer.

Mar 21, 2013 11:31 PM