Recently First American Title allowed me the privilege to attend the Disney Leader Institute Training on Custom Solutions. Disney's customer service reputation is world known. They pride themselves on giving their customers "the experience" to keep them returning to Disney time and time again.
During this 3 day training seminar what stood out the most is their code of guest services.
Smile
Eye Contact/Body Language
Respect and Welcome
Value the Magic
Initiate Guest Contact
Create Service Solutions
End with Thank You
What a great customer service concept that we can all benefit by implementing this into our interactions with our own customers.
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