Customer Service: Do You Appreciate it?
That's a silly question, you might say. But do you?
This week my husband did some grocery shopping at Berkot's, one of our favorite stores in the community. It's about three miles from our home. We drove past a store that is within walking distance, so it was not because of convenience that we took the ride. It was because of their staff's attention to customer service. There many examples I can mention, but for the sake of brevity, I'll just mention one.
My husband is from the South. He likes to eat of all things, chicken gizzards. Hey, what can I say! People like their 'delicacies'. Its hard to find anyplace that sells them already cooked. Most cooks use them in turkey stuffing or gravy for the holidays. He likes them fried and unless I make them he goes without. That can be for a very long time because I don't like cooking fried foods in my kitchen. I hate the grease and the cleanup. The smell can linger for days unless you air out the place. That can be quite uncomfortable when the temperature in 40 degrees outside.
Anyway back to the story.
Berkot's has a catering kitchen that serves up some of the best baked or fried kitchen in the area. IMHO it is better than KFC or the local Harold's. They often have specials where you can buy just enough if you have a craving, or if you are having over a large group for some televised sporting event, you can order and have it ready for you in short order.
This particular day my husband had a taste for gizzards. Not you needed to see the look on the other customers faces when he popped the question to one of the cooks behind the counter. "GIZZARDS; whats that", she asked? After explanation she asked her manager, who said they had never had that request before, but if I prepaid for a package they would be happy to accommodate. My husband was a happy camper. He got his treat with a smiling face. Needless to say, my husband was super impressed with the customer service. He ate the entire order by himself and I didn't have to soil my kitchen nor did we have to drive a long distance to get them. As a result, we write this blog about Berkot's, as promised.
If you are in the Orland Park, Illinois area and have a taste for this southern delicacy, just stop by Berkot's in Orland Park ask for the manager, Amy. You won't find them on the menu.
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