I have a recently departed resident (left her rental home I manage) who forgot to organize for the unit keys and entry for her house and carpet cleaners.
The unit has a gang key box on it; however, since I did not know the cleaner staff member who contacted me to arrange for a unit key, I did not give him the keybox code. I have organized for a unit key to be in the drop box outside of my office door for him to pick up.
He needs to return it to the same place this afternoon so that the carpet cleaners can do their job tomorrow AM and I can inspect on Thursday.
In a REconfirming e-mail this AM, the manager for the cleaning crew wants to "meet and talk with me" when he comes for the key.
I'm sorry.....waiting in my office for someone to come get a key is not COST EFFECTIVE for my business. The key is there, the instructions are on the envelope - follow my directions.
A "chat" when you come get the key is TOTALLY UNNECESSARY for MY BUSINESS.
I did a blog series last year featuring this cleaning service and it took way too much time to organize to - bring your business van and lipstick and let's take a picture in my parking lot....I did the hard work, yet it took several e-mails and a phone call to get this organized.
....YES, this a PROFESSIONAL CLEANING SERVICE; however, their SERVICE is often on the calibre of their NEWEST, untrained employee.
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