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I love giving referrals

By
Home Builder with The Flooring Girl

I had two appointments in a row where I was able to give out several referrals to my customers.  This felt great. First, I was helping my customers to make sure they have great contractors/service providers and secondly, I'm helping several of my colleagues so it feels doubly good.  Some of these people I help all the time, others have given me more referrals (just by the nature of their biz), and so I was super happy to return the favor.

 

birch flooring shawBoth of these customers are preparing their homes to sell.  One has already moved to Richmond; the other is hoping to move to South Carolina.  One is a past customer from 5 yrs ago; the other person found me on Angie's list.

 

I was able to give out referrals to the following professions:

  • Real estate agents - 2 (each one specialized in the particular town I was in)
  • Plumber
  • Tile reglazer
  • Stager
  • Organizer - I really hope my customer calls this person...because I can't refinish the floors until the whole place has been emptied out & there is a ton of stuff
  • Painter
  • Cleaner

I am also going to see if I can find a good real estate agent for the one moving to SC - not sure if there is someone from AR that I know in that county.  And, I will see if we have a Floor Coverings International in those areas. 

 

This made my day, and gave me a great excuse to call and touch base w/ many of my referral partners.

Comments(11)

Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

My referral list is a very, very short list Debbie.  Somehow they can come back to reflect on me, and have.  And not the way I had hoped!

May 07, 2013 10:12 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Jay - I'm careful about the people I give out as well. These are all people I know and respect and I know the customer will love.  They give me feedback too, so I've learned over time.

May 07, 2013 10:19 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Debbie - that's a lot of referrals - it's nice to be able to assist our client base with a respected and qualified source.   

May 07, 2013 10:29 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Michael - Yes, that's why it felt so good.  Usually, in a typical appt, I may give out 1 referral. These were both so unusual as they needed lots of work done and didn't know who to ask.

May 07, 2013 10:45 PM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Debbie, we all love referrals and I find that these are the very best of clients because someone has recommended.  Nice post! 

May 07, 2013 10:52 PM
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
850-476-4494 - Pensacola, Pace or Gulf Breeze, Fl.

Good for you and  that is what it  should be about, I am always referring but when ask why some don't refer they say

I do business with several realtors and don't want to upset them and so on.

May 07, 2013 10:53 PM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

I love giving referrals too, almost as much as getting them !  I am sure your business has many of them !

May 07, 2013 11:54 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Debbie keep this up and I am going to have stop referring to you as the Flooring Queen, and start calling you the Referral Queen instead :)

May 08, 2013 07:34 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Barbara - Yes, these 2 customers are super sweet, so I'm hoping it's a good match.

Charles - Yes, it's much better to refer, even if you have to spread the wealth around.

Kristin - Yes, this was such a great feeling because it was so many.

George - LOL.  Thx.

May 08, 2013 10:11 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK
I Leo love giving recommendations to my clients of those that can help them accomplish their tasks and goals.
May 08, 2013 12:35 PM
Janis Borgueta
Newburgh, NY
Retired RE Salesperson

It is fun to give them out. In return it will come back to you for sure.

Sep 08, 2013 11:33 PM