Although I understand that today's mortgage process is far more detailed than it was previously (and yes, sometimes even borders on silly), I think in many cases the current mortgage process is getting a bad rap. And bad news makes for good copy and good ratings ...
- Verified copies must contain the client(s) name.
- Your Account Statement must show the FULL account number AND Bank's Name
- There should be NO skipped pages
- Should reflect ALL transactions made within the prescribed dates requested
The request I made for updated statements was standard and required in order for my clients to Close. My clients had been informed previously (at their initial mortgage inquiry and later in the process also) that the request would be forthcoming at this point in their processing. Yet, I heard a big sigh ... and the following question during their call ...
"Gene, is it all worth it?"
I obviously said "Yes!" And then offered some words of encouragement also, as the client sounded somewhat frazzled by my request. But after I got off the phone, I found myself wondering WHY these clients felt so burdened and WHY they sounded so overwhelmed.
These are the facts as they stand for this client. The following has been their responsibilities and participation in their mortgage process so far:
Through the ease and convenience of technology (phone/Skype, my Website, etc.) ... the clients' initial fact-finding interview/Pre-Qualification conversations were all conducted quickly, easily, conveniently ... without them leaving their workplace, their home, or greatly disrupting their personal schedules.
Because I offer a secure online option for full Mortgage Application on my website ...
These clients were able to complete their App at their convenience, within their own home ... utilizing their own computer. As a couple, they did not even have to complete the task together. They each performed this task conveniently within their own timeframe.
Because I offer the convenience of "e-signing" and a secured eFax service ...
They were not required to make a trip to my office (or elsewhere) for delivery/pick-up of the mortgage application or required documents as clients did in the past. They did not even have to make or provide copies of anything. I did that on my end. They just scanned/faxed and off the documents went! Again ... right from the convenience and comfort of their own home and their work office.
Through the use of various technology, they were able to ...
Contact me via phone, text, email, fax, and even used Facebook or Google+ messaging features to ask questions or gather additional info. I will point out ... all at their convenience from the comfort of their own home, car, or work ... and yes, even during their out-of-state vacation.
Plus they were able to ...
Conveniently ask questions and receive answers from me during a very broad timeframe within each day. Saturdays, Sundays, and late evening hours included.
Now ... what do my clients gain for their efforts? They will reap these benefits from their Refinancing:
- Shave 10+ years off their present Mortgage term
- Substantially lower their monthly payments
- Drop their Interest Rate into the mid-3% range
- Achieve these savings without any out-of-pocket expenses
The details and amount of info needed by Lenders on a Mortgage Application and during mortgage processing is more than it used to be, no doubt about it. Many more questions need to be asked and answered. But ... given the opportunity for large monetary savings and the benefits to be found in the short and long term, I must ask this ...
Given the facts above, how do YOU answer this question? How do YOU weigh the effort made on my clients' part versus the benefits they achieve? Is it worth it?
Me? I say"Yes!"
* Thinking of Buying a Home or Refinancing in New Lenox, Joliet, Will/DuPage County, or elsewhere in the Chicagoland area? Contact me today! I'll put my 36+ years of mortgage experience and expertise hard to work on your behalf.
I can be easily found at any of the following:
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