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Yes, sometimes the customers read the comments, too!

By
Home Builder with The Flooring Girl

Earlier this week, I got a call from a super sweet customer.  She found my blog on Active Rain and said she really wanted to work with me because she loved the way I wrote and she loved the way that I responded to all of the comments.  She said it showed how much I cared about the customer. 

 

I was so honored, and then I asked what she typed into google, and she couldn't remember.  I then asked which article she read, and she said "all of them..well maybe just a lot of them." She was interested in a vinyl floor and backsplash, so off I went to meet with her in person.  She was just as sweet in person (and I love her voice).

 

She asked me if I wanted some coffee, and I said "no thanks" since I just had some and I might go to Starbucks later.  I was surprised when she said, "Oh yes, I heard you hang out in the Briarcliff Starbucks."  I was amazed at how well she knew me.  Later, she showed me several posts that she reads, and it was really cool.

 

Now, I just hope I can find the right solutions for her.  I'm crossing my fingers as I do not want to disappoint this super sweet customer.

Comments (22)

Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Debbie~ Proof of the power of blogging. Great story. Thanks for sharing with us!

May 11, 2013 02:04 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Tim - THx.  It's flooring though, LOL.

Graziella - Oh yes, great points  I have to read that book sometime. Thx for the reminder.  I hope she does become a raving fan.

May 11, 2013 02:04 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Donna - Yes, it really is, and it really surprised me.

May 11, 2013 02:05 AM
John G. Johnston
John G. Johnston & Associates, LLC - Westcliffe, CO
An Exclusive Buyer's Agent ~ Westcliffe, CO

Debbie   I have experienced something similar in locals that have read my blogs and referred clients to me.  Even if she doesn't hire you...SHE IS A WALKING BILLBOARD FOR YOU!  We never know what people say to others but sometimes it comes back in a very nice way!  Enjoy your day

May 11, 2013 02:06 AM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

Very true Debbie, potential customers always read everything they can about you before they contact you!

May 11, 2013 02:35 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Debbie, Confident you'll make the right choices for her!  And very cool that she reads your posts to that level of detail.  Always nice when the customer feels like they already know you before you even meet!

May 11, 2013 05:20 AM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Wbhat a compliment, Debbie.  But I am not surprised that she is an avid fan.  You provide such great information in your posts that shows your in-depth knowledge of all types of flooring.

May 11, 2013 05:32 AM
Sussie Sutton
David Tracy Real Estate - Houston, TX
David Tracy Real Estate for Buyers & Sellers

HOW AWESOME IS THAT! What a compliment she has given you! I hope you find something she really falls in love with!

May 11, 2013 06:11 AM
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Just be yourself, you will not disappoint!  And vinyl flooring and a backsplash in the kitchen should be fun!

May 11, 2013 06:21 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Your personal touch is evident in all you write - how could a customer NOT fall in love with you?

May 11, 2013 03:10 PM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

You are one successful blogging Flooring Girl Deb...congrats!

May 11, 2013 09:15 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

John - Let's hope so.  Now I have to work on sourcing and pricing.

Eileen - Yes, some of them do.

Bliz - Yes, it is a wonderful feeling.

Jane - thank you so much.  I really appreciate that.

Sussie - Yes, it made my day.  Now, let's cross our fingers.

Joanna - Thx.  You're the best.

Marte - Thank you.  You are so sweet.

Ginny - Thx and it was great talking to you yesterday.

May 11, 2013 09:24 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!
With your experience and expertise Debbie, I'm confident that  the word "disappointment" is not part of your vocabulary ethics. All the best and keep up the good work.
May 12, 2013 01:01 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Thx Katerina for the vote of confidence.

May 12, 2013 01:56 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Debbie, It is such a nice connection when they already "know" you. It made everything so much easier. You no longer have to "sell" yourself...you just start right in helping.

May 14, 2013 09:37 AM
Melissa Muse Wiggans
Real Estate Muses - San Antonio, TX
CRS, GRI, ABR - Real Estate Muses
Hi Debbie, thank you for sharing your experience with such a sweet customer. Hope everything went well on the real estate transaction. All the best!
Jun 22, 2013 01:29 AM
Erika Rogers
Red Rock Real Estate ~ Southern Utah's Largest Independent Brokerage - Saint George, UT
St George Utah Real Estate & Relocation Specialist
Debbie, I'm confident that this sweet customer of yours is happy with the service you have provided. All the best and wishing you a fruitful 2013 career.
Jun 25, 2013 01:26 PM
Pat and Ed Okenica
DRAKE REALTY Lake Oconee Ga - Greensboro, GA
Lake Oconee Ga Real Estate
It's nice to hear positive feedback from a potential client that they have read the articles that you have worked on. I'm sure everything went well for this sweet customer of yours.
Jun 25, 2013 01:35 PM
Petra Norris
Lakeland Real Estate Group, Inc. - Lakeland, FL
Realtor, Lakeland FL Homes for Sale
Thank you for a good post Debbie. Hope everything went well with your sweet customer. 
Jun 30, 2013 01:37 AM
Waynette Hoover Araj
Keller Williams Realty - Asheboro, NC
Connecting your Dreams with the Right Real Estate
Glad that you've shared this wonderful experience with us Debbie. It makes us proud of what you have accomplished as a part of this industry. All the best!
Jul 28, 2013 02:30 AM