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How Long Does It Take You To Respond To An Email?

By
Real Estate Agent with Amanda Davidson Real Estate Group Brokered By Real 0225221517

How Long Does It Take You To Respond To An Email?

Email Response TimeThere’s no set answer to this in my opinion. I’m just curious on the average time during the hours of say 8am to 7pm. My question is prompted by a recent scenario that left me scratching my head.

 

I left a VM for an agent last Sunday to check and see if a vacant bank owned property was still available for showings. After I didn’t hear back I sent an email Monday and then Tuesday my client and I decided we would head out to see it even though I hadn’t received a response to my call or email. It’s a Fannie Mae property and I went ahead and took the steps to submit an offer online Wednesday. I like to let the listing agent know when I’ve done this so I went ahead and responded off my first email to keep the chain organized. At 7pm last night I received an email response with yes, it’s still available please go ahead and show.

 

Pause…..

 

Ummm…thanks, I think. Hope you didn't stress yourself out responding so fast. Are you so far behind on your emails that you haven’t seen I’ve already submitted an offer?? Did my voice mail go into a black hole? My email response time varies, most are within an hour but, if I’m driving and out showing it might be a couple hours. No typing and driving for this girl. I know for darn sure it’s never more than 24 though, not even close.


Posted by

 

Amanda Davidson Real Estate Group

 

 

      

 

AMANDA DAVIDSON  
l ASSOCIATE BROKER l  
l AMANDA DAVIDSON REAL ESTATE GROUP BROKERED BY Real

C  703.431.3755   |   O  855.450.0442  |   W  www.amandadavidson.com

A  1765 Greensboro Station Place Suite 900 McLean, Va 22102




Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Amanda, an agent should be able to respond to email or phone messages within a day.   If they cannot get back within a 24 hours period, they are doing a disservice to their sellers.     

May 23, 2013 11:54 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Amanda - you hit on one of my(many) pet peeves ---- for such a simple request you'd think the response would be pretty quick.  Unless, I'm with a client or otherwise unavailable, the response is within the hour -- there's no reason for days to pass but like others will probably comment -- been there, experienced that.   

May 23, 2013 11:57 PM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Ugh, why is that agent in this business?  Won't be for long I am sure.  Let us know if your offer was accepted.

May 24, 2013 12:33 AM
Helen and Larry Prier- Re-Max Gateway - Residential Real Estate
RE-MAX Gateway- Residential Real Estate Sales - Anacortes, WA
Anacortes & surrounding Skagit & Island Counties

Yes, I am with you on this one. Some agents sure take their time responding. After a while I think they are on vacation. I respond ASAP and days later.

May 24, 2013 12:47 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

With both Larry & myself working together, one of us is always available to answer a text or email as soon as it's received. Sometimes we don't have cell coverage or wireless for our iPad, but as soon as we can, we answer...Unfortunately not every other Realtor responds quickly...or at all!

May 24, 2013 12:53 AM
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By Real - Alexandria, VA
Alexandria Virginia Homes For Sale
Joan, I think it's a disservice to sellers too. Michael, it's a pet peeve of mine too. Real estate is an active sport, no time for days to pass without response. Mary, makes you wonder! Still waiting to hear from the bank. Helen and Larry, I think they're on vacation too!
May 24, 2013 12:56 AM
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By Real - Alexandria, VA
Alexandria Virginia Homes For Sale
Larry and Sheila, you are true professionals and an asset to our industry. I wish others would do the same.
May 24, 2013 12:57 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Good morning Amanda -

Great question you posed.  With all today's technology there is no excuse for not responding in a very timely manner to emails.  Debbie get's on to me for answering emails during our meals.  That's the one and only time I'm not suppose to be connected to online :)  Needless to say I respond ASAP and expect others to do the same. 

May 24, 2013 01:52 AM
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By Real - Alexandria, VA
Alexandria Virginia Homes For Sale
John, I'm with Debbie no emails during meals :) I know you respond quickly, I'd expect nothing less! Have a great weekend.
May 24, 2013 01:57 AM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Horrific!  Obviously someone who isn't on top of things at all......hard to believe they are that busy.

May 24, 2013 09:33 AM
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Amanda - I ALWAYS repsond the same day and depending who it is sometimes within minutes. When I receive e-mails that like from other agents it's always within the hour.

May 24, 2013 10:20 PM
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By Real - Alexandria, VA
Alexandria Virginia Homes For Sale
Roger, I agree! Michelle, I try to do the same! It's a big part of our job to communicate promptly.
May 24, 2013 11:20 PM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Amanda,

I like your slogan, KEEP CALM and CALL AMANDA!

I find you to be prompt, punctual, knowledgeable, responsible, and accountable. You put your clients needs first even when the other guy doesn't get back to you by email.

When it comes to law of agency, you know what to do, how to do it, and you do it all for the greater good.

It's no wonder why you are one of the very best in the industry!

 

May 25, 2013 12:03 AM
Potranco Realty
Potranco Realty - San Antonio, TX
"Sold with Potranco Realty"

Hi Amanda, it is very aggravating when a listing agent or buyer agent doesn't respond back at least with a text to let us know they did receive our message. I use to work for a company who got many REO properties and  a couple of the listing agents just didn't care if they responded they knew the properties would sell regardless. Sorry you had to go through all this craziness....... I've been in business 12+ years and it's always been that way with a few bad apples. Have a beautiful Weekend

May 25, 2013 03:14 AM
Scott Larson
BHHS/Utah Properties - Park City, UT
Park City, Utah Real Estate News

I respond to most business related emails withing 15 minutes, usually less.  occasionally it will be up to 5 or 6 hours if with a client and it can wait.  All business related emails get an answer that business day.

May 25, 2013 06:44 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate
Amanda, I respond ASAP when possible...if not definitely within a few hours. I get a little aggravated when my calls or emails are not returned within a time limited...then I I usually start texting.
May 25, 2013 07:49 AM
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

Amanda, I usually respond as soon as possible and many times I feel a text works very well. I also notice that my emails to other agents take much longer for a response; however, they normally text me back within the hour and lots and lots of times, they text back almost immediately. Guess those cell phones are much handier.

May 25, 2013 04:53 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Amanda, checking in to see if you have heard back from this agent - get your offer accepted?  

May 25, 2013 10:12 PM
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By Real - Alexandria, VA
Alexandria Virginia Homes For Sale
Patricia, you're too kind. Thank you so much. Bob, I agree every profession has a few bad apples. Fortunately there are more good than bad. I hope you're having a good weekend. Scott, that's the way it should be. Keep up the great work. Rebecca, I try to text sometimes too if I haven't heard anything. Figure that's a really easy way for them to respond. Jane, I think texting is great too, very easy to respond that way. Joan, not so far, Fannie Mae did send me a confirmation number that it was received so I think we'll hear from them next week. I hope at least!
May 25, 2013 11:28 PM