I think as a REALTOR we sometimes think as the commission amount is helping us.  But I think of it as also benefiting the seller.  I call it a marketing fee, because that is what I am going to use it for.  Professionals who receive commissions are hired to sell something, where as listing agents we are hired to market properties to other agents, buyers, neighbors or appraisers.

I believe the marketing fee is in the best interest of the seller.  Next to the price it is the most important thing a seller can do to get their home sold.

If an agent comes in and immediately offers to take a listing at a reduced commission (and understand commission and marketing fee are very different) it is like taking an upfront apology because that is all they have to offer!

These agents are betting that another agent is going to sell the property and no marketing is needed.   Other agents may show it but likely they will use it to sell other properties that are willing to pay a higher commission.  Sad but true, it does happen.

Please remember, as agents we don't get paid until the house sells.  And if I thought that  getting the house sold would be faster if I charged a smaller fee I'd be the first to do it, because I want to get paid as soon as possible.  But the fact of the matter is it does not work and it does not make good sense.

I talked to a seller who had also talked to another agent, who offered a lower commission.  This seller owned a nice Italian restaurant.  So I said, "If someone came to your restaurant for dinner, say ordered a pasta entree, salad and drink, do you think that would cost 15-20 dollars?"  He said yes.  Then I said, "Well, isn't it true they could probably get the same meal at Fazoli's for 5-6 dollars?" He got very indignant and said,  "We provide really good service, we have an excellent atmosphere, we use the finest ingredients," etc.  I replied, "So you get what you pay for."  He agreed.

No matter what fee you charge, there will alway be someone who will charge less.  I must sell a net gain that equals the difference.  I ask sellers, if my fees were different would you hire me?  They cite benefits I offer over the competitor.  I then reply, if you prefer these benefits over the competitor would not you expect to pay more?  If they don't see the difference than I have not established an value-added benefit.

 

8 Comments on Establish a True Value-Added Benefit

Great post!  It should be about marketing, professionalism and good advice....not what commmission you charge.  I get priced out occasionally by some discount broker, but after the listing expires guess who I'm calling first thing in the morning? :)

This market should weed out all the discounters, they just won't be able to survive and true professionals will thrive!

02/10/2008 12:37 PM by Jason Grams (GreatWest GMAC Real Estate)


You are obviously a great professional and have something valuable to teach us

02/10/2008 01:25 PM by Michael Eisenberg, Bellingham Realtor (Fairhaven Realty)


I love your take on the whole commission vs marketing fee concept.  Great post!  I have offered reduced commission fees in the past, and then I skimped on the marketing, afraid I wouldn't make anything on the sale.  I do feel much better when I am making enough to properly market the home to get it sold fast and at close to full value.  Thanks again.  I am going to bookmark your blog to remember this concept.

Chris

02/10/2008 01:54 PM by Chris DeSimone, GRI, RealtorĀ® (DFW Fine Properties)


Thanks Chris.  I remember I'm doing a dis-service to the seller if we don't budget enough for marketing.

02/10/2008 01:59 PM by Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER (Bradner, Farmer, Towler and Associates)


I don't call it a commission any more. I call it a fee for service. While marketing is very important, I stress that I also bring value to the transaction in other ways.

02/10/2008 09:21 PM by Tigard Oregon Real Estate >> Wayne B. Pruner, GRI (Oregon First)


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Real Estate Agent: Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER (Bradner, Farmer, Towler and Associates)
Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER
Lynchburg, VA
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