I had a wealthy couple client referred to me recently by an attorney who liked my work and considered me a specialist in fair dealing and with out of the box or tough transactions. I spoke with these people and what came out very quickly was that their former agent didn't do their job. I hate when I find things like this out. They knew it, I knew it and the attorney who referred them to me knew it too
SERVING THE CUSTOMER or CUSTOMER SERVICE
Now these people have wealth, money and a desire to spend it in Real Estate and are very easy to get along with. They follow instructions and insist on paying commissions or anything else that comes up. They feel it is a normal practice and part of transacting in Real Estate. I respect and admire them for that and it makes me want to work harder for them.
BIRD IN THE HAND is worth HOW MANY IN THE BUSH?
However some agents treat that as prey and try to turn or make a fast buck and do not put their clients interest first but instead their own monetary gain. Yes you can do it and it is a fine line, but look how just a a few short years later, people are bad mouthing the agent who did. Foolish too because that one bird in the hand was not worth the two in the bush. In fact, there are a whole flock in the bush they missed out on
TAKE YOUR TIME...WE WILL ALL GET THERE
My first approach in dealing with wounded clients is to let them know they don't have to do anything when we are discussing and exploring options or even after that. You see I know I tend to be persuasive by nature. It is my default and I often warn people that while it is at work, please do not be swayed by anything other than your self and your final decision. I just give input, counseling and will carry out the final requested agreed to game plan.
FIDUCIARY AT WORK
So we talk, explore, discuss, converse, go into Q & A episodes which leads to more discussion, the mention of their attorney, CPA and other things and I can see after a while that we all became more informed and aware. To me, that is the primary step of FIDUCIARY for my clients. I want their interests cared for and protected and I want them to understand what is taken place and why
SLEEP ON THIS
I end by saying to them, talk to each other. Take your time. Sleep on this. Call me for further discussions without having to commit to anything. Talk to your CPA and we can all-sit down with your attorney at some point too. There is no hurry and we will get it all done. Relax are my parting words
LARGE AMOUNTS AT STAKE
What makes it so inviting is the fact that there are three large properties involved owned free and clear so we are not under any deadlines or restraints or threats. We are going to proceed in the best interests of the principals and here is the icing on the experience
TRUST CAN BE TEMPTING IF NOT HANDLED CORRECTLY
You see these people are so trusting and cooperative that the temptation to over-charge or not go the distance is ever so present because they will do whatever they are told. That is where the previous agent failed. That agent steered them into questionable properties and circumstances that failed and back fired and the agent was quick to get paid and move on...tsk tsk tsk
PAY FOR SERVICES RENDERED
They missed the Forrest for the trees. They made a quick buck by influencing these people incorrectly but missed out on a lucrative life long relationship personal and professional too. NO, these people will not be charged top dollar for my services but just what the going rates are and they will get premium services and value. When I am through with them, they will come to know a different type of transacting
Is there any other way to proceed?
Comments(4)