There has been a lot of discussion about Zaio in the appraisal related forums. Many have commented about the concept that Zaio has undertaken, but I don't know that there is a concensus out there yet. Personally, I think this is a great concept, but I think execution has been poor.

Today, Zaio announced another acquisition: Appraisal.com. Appraisal.com is an ordering portal, like Appraisalport, that was started by Day One. Specifically they've acquired the technology assets of the company. Whether that means they will be running the day-to-day operations of Appraisal.com I don't know. It may include the appraisal software that Day One produces; Zaio already owns United Systems, a competing software company. As part of the acquisition, Zaio is offering a 10% discount to Day One and United Systems appraisers on zones.

Will this help with the concept Zaio is developing? I don't think it will help the concept directly, but it may end up providing some back-end technology. However, it may be another avenue to offer the product for sale to lenders through the ordering site. Where this really helps Zaio is financially. Now that Zaio has expanded into so many different avenues of real estate technology and services, there is a much broader base to support the development of the zones. Zaio owns Real Info (a public records and AVM provider); United Systems (a software developer); Realink (an AMC and settlement company); and now Appraisal.com (an ordering system and software company). The Zaio reports aren't the only thing they are offering and I think these additional assets will help them generate revenue while they photograph and value all the zones.

I'm not sure what else they might own, but it seems as if they are positioning themselves to be in this for the long haul...even if they posted a $3.2 million loss in the 3rd quarter last year.

 
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24 Comments on Zaio takes another step forward

FEB
13
2008

I think the management at Zaio is still working on creating a viable business plan. Acquiring existing companies provides the company with more options for revenue. The domain name of "appraisal.com" alone is likely worth most of what Zaio paid for the business. Once they have enough to work with, they can spin off a viable company and abandon the rest. (Guess which group I think the zone owners will find themselves associated with.)

I could be totally wrong. They may have a solid plan in place and this is the final piece they need to make it all work. Time will tell.

8:14pm • #1
MAR
07
2008
416,429 Points 48 Featured Posts Localism Sponsor Outside Blog
It seems that they are positioning themselves for the long haul.  Hope there's still some work out there.
11:31pm • #2
MAR
21
2008
JUN
09
2008

It has come to my attention that Zaio has misclassified it's photographers as independent contractors when they should in fact be common law employees! You can easily contact Zaio directly at 1-800-541-1004

Mike Jones
8:43pm • #4
JUN
11
2008

ZAIO continues to amaze me. I am not sure why or really what they are trying to do. I am a DayOne user and am now satisfied that the software will continue to be up to date, however ZAIO continues to puzzle me. The zones in my area continue to be put up for sale, many were classified as sold in the past.

10:08am • #5
JUN
17
2008

I agree with Greg that Zaio is working to create a viable business plan. Acquisition of these other companies will help bring in revenue as they try to sell their valuation model to potential clients. Like Mike said, I think they are positioning themselves for the long haul, and I think they are in fairly good position to work within the guidelines of the HVCC, if the HVCC actually goes into effect.

However, they continue to post losses. For the first quarter of 2008 they had a net loss in sales of 1.5 mil, and a total decrease in cash and cash equivalents of 5 mil. Ouch is right, Rita! I wonder if the photographers being re-classified as employees will cause even more losses; usually if there is a re-classification, the company will have to go back and pay for overtime, and I'm sure the photographers have worked tons of overtime trying to reach their goals.

Yes, Zaio continues to puzzle me too. They have an interesting idea, but I think execution is flawed a bit, and I think that's why they have purchased some of these other companies to shore up revenue. There is still quite a bit of work to do for them to succeed. I think they need to rethink their street level photo advertising...Google offers that for free in many areas.

7:38am • #6
JUL
15
2008
Zaio faces what look to me like insurmountable issues: 1) USPAP compliance issues on their "instant" appraisals 2) lack of an adequate return to the individual zone owner 3) lack of a market for drive-by appraisals While the database is something that could someday be very, very valuable, it looks like they way underestimated what it would take to collect, verify, and organize the data. Right now the zone owners are providing essentially free labor to assemble this database. How long can zone owners keep that up?
Frank McKee-Appraiser Sunnyside, NY
2:53pm • #7
JUL
20
2008

Somebody there has some deep pockets and can wait until they either get bought up or actually start making some money.

9:47pm • #8
3 Featured Posts

Hello John - I'm displeased with myself for not commenting on this blog when it first was posted...   When I first heard of Zaio, I posted this blog which if you have the time to read through gives the good the bad and the ugly facts and opinions about Zaio.  I barely ever post a comment on it anymore, I just try to 'ringlead the circus' and keep people from jabbing at each other blog style.  I share the general concensus of opinions here... a potentially good idea with poor execution.  No zones have successfully gone live since Zaio's inception 5(?) years ago.  I think that's a lot of weight (and money) for each zone owner to bare and I feel for them. 

10:22pm • #9

I'm am a Zaio Photographer.  They are either broke or something.  They have not payed any of the photographer for the last pay period and don't have a  straight forward answer.  If you go to the www.zaio.com site, click on operations, then click national conference calls.  After you download you can forward the conference to the 28 minute mark which is the start of a question/answer session and hear the CEO not answer why, when or if ever the photographers will be paid.  This really sucks and I am not happy. 

Shawna Harless
10:43pm • #10
JUL
21
2008

Frank - As long as they report the scope of the appraisal, they shouldn't have any USPAP compliance issues. Whether they do that or not, I don't know. The database will be very useful, and I wonder if they plan on using it with Real Info to improve the AVMs?

Denise - I agree. I don't know where all the capital come from, but they seem to have quite a bit of it. Although the stock price has plunged recently. They've recently entered into some agreements with large nationwide lenders, but who knows if that is for the Zaio product or for conventional appraisals through their acquisition of Appraisal.com.

Sara - I've posted at least once on your original blog...which has become it's own entity! I thought here I'd just try to post on the happenings of Zaio's business and not necessarily their method of appraising. The variety and number of business they have acquired is quite interesting. I thought they finally got some zones in AZ rolled out, but I could be wrong. Maybe that's why their stock price tumbled...no product in 5 years.

Shawna - I tried to get the conference call, but you have to have a username and login. This could yet be another reason the stock is tumbling. Or maybe they couldn't pay the photographers because they were too busy gathering change to pay the CEO his annual compensation of $510,000 ($210,000 plus a $300,000 bonus; a bonus for what I don't know, maybe the $1.6 Million loss for the first quarter)

On a side note, I found a link where you can remove your property from the database: Remove My Property

9:04am • #11
JUL
24
2008
3 Featured Posts

John - I would be more interested to send them a picture of my property to see if it was correct ;-)

10:40pm • #12
JUL
25
2008
407,790 Points 3 Featured Posts Outside Blog

I am going to check it out to see what they have.

6:46am • #13
AUG
18
2008

Zaio's big thing was the 2055. The new laws being passed by Congress pretty much killed the 2055 for mortgage purposes. So much for that idea. Zaio is struggling to keep its head above water and is gobbling up anything and everything it can to stay afloat.

3:35pm • #14
AUG
19
2008

Sara - I'd like to know if they are getting all the addresses correct as well. Many of the photographers seem to be disgruntled, for lack of a better word. They have tremendous workloads for little pay, and Google is flying right by them with photos for free of many cities around the country. I think Google's method is faster, and you usually get more than one view of a property. The quality may not be as good, but I think timeliness would be more important for Zaio's annual updates. I'm sure the Google photos will probably be showing up on Zillow shortly. And, Microsoft Live Maps have great side-mounted aerial photos that have the quality, but not not the street view. With those two tools, who needs Zaio?

Gita - Let us know what you find out.

Kenneth - Zaio has been a big supporter of the HVCC. I think they are looking forward to more business through their AMC division to help keep them afloat. With declining markets throughout the country, I don't see how any lender would accept a photo that could be up to a year old. I'd rather use a more recent MLS photo than that. I think they'll need to come up with something better than their 2055 model to compete with actual appraisals. If they just want to compete with AVMs, then I think they have the right idea, but that is not the market, nor the pricing structure they are geared towards.

1:59pm • #15
AUG
22
2008

It's also not what the people who spent thousands of dollars per zone were told when they first signed on. They were promised all of this business because of the 2055 and now Zaio is turning into another AMC. I haven't kept up on Zaio or its practices but the last time I looked, each zone was purchased for a large sum of money and that gave the zone owner exclusive coverage of that area. The HVCC is pushing for AMC's to eliminate lender pressure and also to make it so the lender doesn't know which appraiser will be assigned to their file. If there is only one per zone, doesn't that defeat the purpose?

10:41am • #16

Zaio has always told their zone appraisers that any orders for conventional appraisals would be funneled to them if the order was in their zone. I don't think that would defeat the purpose of the HVCC, unless the loan officer and the appraiser had direct communication. An order going to a zone appraiser doesn't involve any direct contact between the loan officer and the appraiser in much the same way that the HVCC allows for lenders to set up separate appraisal departments to oversee appraisal ordering.

On a different note, Zaio just released their quarterly report and indicated that they don't have enough cash to take the rest of the zones life and may not be able to continue as an ongoing concern. Here is the quote:

"Readers are cautioned that the total remaining costs to bring a substantial number of the sold zones to live status over the next 12 months exceed the Company's current available cash resources. Continued operations are dependent upon the Company raising the necessary funds in the senior debt markets, subordinated debt markets and equity markets, and increasing sales and achieving profitability, but there is no assurance that this will occur. Accordingly, there is uncertainty regarding the Company's ability to continue as a going concern."

For the full quarterly report, go here:Yahoo Biz News: Zaio 

12:08pm • #17

If the loan officer knows that there is only one appraiser per zone and finds out who that zone owner is, they can contact them directly without going through the AMC. Some loan officers have done this with the current AMCs when they had a question or wanted to talk to the appraiser. I don't see Zaio as being any better at the AMC business than other AMCs. If the AMC route is unavoidable, then there should be a limited number of AMCs to choose from. Right now everyone and his brother is becoming an AMC it seems. I don't see the problem getting any better if they keep letting cut throat AMCs run unregulated and breeding like rabbits.

2:18pm • #18
AUG
23
2008

Unless new investors are found, Zaio will be out of business before the HVCC is finialized, much less implemented. Zaio can't make it to the end of the year without further inverstment. I don't see an investor with any sense throwing their money down that hole.

7:13am • #19
OCT
19
2008

Zaio is a complete joke.

They have stopped paying some photographers, and I think they are out of money. 

You can buy their stock for 9 cents, down from a high of $4.40.

 

Brad
8:30pm • #20
OCT
30
2008

Oct. 9 2008

To all our Zaio Photography Contractors  —  COMMUNICATION FOR PHOTO STOPPAGE

 

As a result of the vast shift in conditions occurring in our industry, we are tasked with implementing new methods to further reduce costs and expenses and are consolidating the photo operations from our Chicago office into our Buffalo office.  This centralization is also expected to enhance our ability to re-engineer our processes and controls in regards to our photo initiatives.  

 

This transition will result in a stoppage of all zone photography for the next 30 days starting this Friday, October 10 at 10:00 PM MST.  No photo images or PNAs will be accepted into Collector software after that time.  Please do not expect to shoot beyond this period in anticipation of uploading after photography resumes.   We will contact you during this transition period to update you on our new plans going forward.

Please support and accept the interruption in service of our photo operations while this transition takes place over the next 30 days.  We will effectively be halting the capture of new photos during this time period.   

 

We apologize for the short notice!

 

Thomas Beverly

VP Photography Operations

Zaio Inc.

 

Sadness
4:34pm • #21
3 Featured Posts

This from Ann O'Rourke / appraisaltoday.com

Zaio out of business

  It's now official. Zaio's U.S. subsidiary has shut down.

 What do I think? There is a huge demand for a Zaio type product, particularly for REOs and other uses. The timing was off for Zaio, and many other businesses. The mortgage business is very bad now. It is better to have tried and failed than to never try at all.

Here's an excerpt from Zaio's press release today

CALGARY, Oct. 30 /CNW/ - Zaio Corporation, (TSXV: ZAO), (the Corporation) announces today that, effective immediately, it has ceased all of the operations of its wholly-owned subsidiary, Zaio Inc. (the "Subsidiary"). An orderly sale of the Subsidiary's assets and payments to creditors will be arranged by an appointed third party.
All employees of the Subsidiary have been provided notice of termination. These steps will significantly reduce the overhead costs of the Corporation, allowing it to run much more efficiently in order to preserve capital and weather the current economic climate. It is the Corporation's intention to maintain its current relationships with appraisal firms and zone owners, and redeploy its rollout strategy at a more favourable time in the economic cycle.
Click here to read the press release.

Click here to read a recent news story

------------------------

Emailed message from Kirchmeyer & Associates yesterday
As you may have heard, Zaio has ceased operations at close of business on 10/29/2008. Despite extraordinary efforts and a GREAT vision for the future of valuation, Zaio had no other option. Many factors, during one of the worst financial climates in US history, have proved insurmountable. Despite the state of the economy and mortgage industry, we were able to maintain our level of superior customer service in the valuation industry.
Zaio zone owners still have their regular appraisal businesses, of course.

4:42pm • #22
OCT
31
2008

It was only a matter of time before Zaio had to stop operations with the losses they kept reporting.

1:43pm • #24
NOV
18
2008

Looks like Zaio has already started selling off assets. Day One, Apppraisal.com, and United Systems were purchased by ACI. I think that will position ACI to put some pressure on WinTotal, but I don't foresee Zaio coming back any time soon to resume operations. 

1:30pm • #25

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John Fariss - Appraiser Bakersfield, CA

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