I'm blessed to have so many great customers, and I love the ones that follow up with me over the years, regardless of whether it for additional work or just recommendations for other contractors. I'm always here to help.
One of my customers from a year ago called me a couple of weeks ago, after she had a flood in her basement. (this was caused by the water heater). She had been away and already the carpet smelled, so it was probably the early onset of mold. I gave her the number for my friends at Servpro (Hillary and Forrest Sheperd) and they were there right away to help. I came the following day so that we could figure out solutions for her - both to replace the flooring, but also to have an insurance plan for later, in case they have water damage again.
She raved about the great service and work from Servpro, so I was so happy to hear it. I had told her what to tell her insurance company and all of this as well as replacement value for the carpet will be covered by her plan.
As it turns out, she was planning to do some remodeling in the area - not quite yet, but it was in the plans. She loved the luxury vinyl product I showed her a year ago, and remembered it.
When I got there, I realized that she had asbestos tile there. Of course, the insurance adjuster did not bother to tell her. It was now coming up in portions and it was her one chance to get this abated and covered by insurance. Also, if she wanted to do the luxury vinyl, the only way she could do it would be to have the Vinyl Asbestos tile removed. Thankfully, the insurance company agree and they are covering this. It now gives her flexibility to do the flooring that she would prefer as well as a remodel in another section (which she will probably do in 1-2 years).
I will be reviewing the paper work from her insurance company to insure she gets full reimbursement value for the carpet. And, then from there, she plans upgrade to her desired flooring - flooring that she was planning to do in a year or two, but now, most likely, 75-80% of will be paid for by her fairy godmother. I'm happy for my customer because she is so nice, and while initially this was not fun and was inconvenient, now it has become a blessing in disguise.
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