Special offer

Thank You San Jose Real Estate Agent For Being So Unresponsive!

By
Real Estate Broker/Owner with KD Realty - 408.972.1822 CA DRE#01366594

Thank You San Jose Real Estate Agent For Being So Unresponsive! 

 

image of a man staring at his phone ringing

 

We hear about this everyday ... San Jose real estate agents, and agents around the globe that do not return phone calls or respond to emails.  We call on listings to get information and scheudle showings and get no response or "voice mailbox is full." 

This even happens when we are in a transaction with an agent. You would think the agents level of responsibility would increase once they are in a transaction but that is not always the case. I've been involved with transactions when the other agent took a vacation and did not have anyone covering for them while they were away from their business.  

As sad as it sounds to say this ... its more then norm than the exception when an agent is unresponsive. At least that is my experience in my San Jose real estate market.  

There are times when an agent's lack of responsiveness can benefit someone else. For example, when clients get sick and tired of the agent's lack of responsiveness, fire their agent, and hire another agent.  

I recently closed a transaction because the agent my client was working with was not returning calls, not responding to emails, and not responding to showing requests.  The buyer was well qualified and motivated. She got fed up, searched the Internet for a San Jose real estate agent, found me, called me, and the rest as they say, is history.  I now have another raving fan. 

Thankfully my client got to experience buying a San Jose home for sale with a true professional who listened to her needs and made her a priority.  Despite all the good that I brought to the experience we did deal with a listing agent that was very unresponsive right down to the closing and beyond. As much as I would have preferred not to work with that listing agent, it was not an option because she had the listing to the home my client wanted.  

My client is a happy and satisfied client and proud homeowner.  That means I've done my job well. 

Don't wait until you are fed up with your agent before you call me. Save yourself the time and frustration and call me first.  Call 1-408-972-1822 to discuss how I can help you buy or sell a San Jose home. 

 

 

Posted by

Let's talk
(408) 972-1822

Email me
Blog | About Me

Probate Real Estate Services
San Jose Real Estate Website

    

DRE#01366594

I specialize in probate real estate.
As a Certified Probate
Real Estate Specialist
my focus is on helping Executors and Administrators
avoid headaches
before they start.

“From the moment we met Kathleen, we were impressed with her professionalism, knowledge, patience, respect, humor, attention to detail, and compassion.  She's the Whole Package ~ excellent agent and wonderful human being!  In a potentially stressful experience, we have felt in good hands all along.  We are so grateful and recommend her without hesitation!”

Read More Testimonials

 

Comments(21)

Helen and Larry Prier- Re-Max Gateway - Residential Real Estate
RE-MAX Gateway- Residential Real Estate Sales - Anacortes, WA
Anacortes & surrounding Skagit & Island Counties

kathleen, Unfortunately we do not get to choose the agents we have to deal with. Lucky you Buyer found you and things went smoothly.

Jul 23, 2013 09:29 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor
Kudos, Kathleen. You are the #1 San Jose agent to work with whether buying or selling. Their loss is your gain. PS I think most markets have at least one non-responsive agent like you described.
Jul 23, 2013 09:50 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Kathleen loved this story glad you benefited from this type of agent's lack of responsiveness. To me this is half the battle!Endre

Jul 23, 2013 09:56 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Carla, She really is a happy homeowner. She saw both sides ... what it is like working with a professional and agents who are unresponsive.  My goal is to always create happy, satisfied clients. 

Helen & Larry, You are right ... we don't get to choose the agents we work with.  We must work with the agent who has the listing.  Home buyers and sellers do have a choice!

 

 

Jul 23, 2013 10:00 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Mary,  Thank you.  I'm surprised agents like that can survive and make a good living in real estate when they run their business like a circus act. 

Endre, It is a shame that these things happen. After one bad experience with an agent people deserve to work with an agent who cares and who is focused on serving their clients. 

Jul 23, 2013 10:03 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Kathleen, your post is so timely.    Have an agent on the other side of a deal that took off last week for Mexico, and THOUGHT he would have access to email/phone, and we went out of contract with the inspection resolution.   I emailed the buyers (copied buyer's agent) on every email, but got the resolution signed, and agent finally emailed and said thank you for picking up where he went MIA.

Jul 23, 2013 10:47 AM
John M. Scott
BRE # 01442690, Scott Keys Properties - San Francisco, CA
Broker / Owner San Francisco Bay Area

Kathleen, you ARE the go-to agent in San Jose, no question in my mind!

Jul 23, 2013 11:35 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Joan,  And for that the other agent gets paid.  I wish we could cross charge them for doing their jobs for them.  You always go the distance and make sure whatever needs to be done, gets done ... even if it means you are the one who does it. 

John, Thank you so much. I enjoy what I do. It does frustrate me that there are so many unresponsive and unprofessional agents.

Jul 23, 2013 11:41 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Kathleen, Not only you have happy, raving buyers but most likely referrals as well. They had sense enough to fire their previous agent as most wouldn't. Your passion for your work and for people shows in your posts and you certainly do know your market extensively. If I ever have a referral in San Jose CA, you will be the Realtor I would contact.

Jul 23, 2013 12:48 PM
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Thanks for the great post Kathleen, communication is so important.

I would call you first for Real Estate in San Jose, Ca!

Jul 23, 2013 04:49 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Your buyer made the right choice, but this is such an old story which most of us have never understood. The sooner some of these folks get out of the business, the better for everyone.

Jul 23, 2013 06:33 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Yes, people don't realize that this just provides a great opportunity for their competition.  Glad to hear it worked out so well for you.

Jul 23, 2013 09:01 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Kathleen, It is a business of connecting and if we don't connect we don't get the business, plain and simple.

Jul 23, 2013 10:25 PM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

 Generally in our small town the bosses will show you the door and the one down the street won't take you either.

Jul 23, 2013 11:21 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Beth, You mention a good point ... that most don't fire their agents ... they simply tolerate them.  I really do want the best for my clients.  Working with unresponsive agents creates challenges that really need not be present in a real estate transaction. 

Tom, Thank you! 

Debbie G, Agents like this make even the weakest agents look good. So sad that we have so much of this in the real estate profession.

Debbie R, You are right ... making the connection is key and we must keep that connection and lines of communication open. 

Jul 24, 2013 12:58 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Rob, That would be so sweet if broker/ages would refuse to allow agents like this to work for them.  That would never happen here. It's a numbers game for the large big box brokerages ... and one of the reasons I no longer affiliate with them. 

Jul 24, 2013 01:00 AM
Juli Vosmik
Dominion Fine Properties - Scottsdale, AZ
Scottsdale/Cave Creek, AZ real estate 480-710-0739

Kathleen, you've written about MY pet peeve.  This is a SERVICE industry - lack of communication is unacceptable but far too rampant.  I don't know how many times  I've heard, "I'm so glad you answered your phone.  I've made ..... # of phone calls and no one bothers to answer their phone."   Well, it's obvious YOU do and people looking to buy or sell a home in San Jose should definitely call Kathleen Daniels 408-972-1822.  

Jul 28, 2013 02:19 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Juli,  I just shake my head in disbelief.  I don't know why people hire agents like this. Is the standard so low that people feel that is the best they can get?  We are in the people business ... and service is the name of the game.  Thank you for you kind support. 

Jul 28, 2013 11:22 AM
The Villages Realty
The Villages Realty - San Jose, CA
"Our Performance Will Move You!"

Great post.  You always write such good and interesting stuff.  Thanks. 

Jan 09, 2017 05:14 AM
Eagle Ridge Realty
Eagle Ridge Realty - Gilroy, CA
"Our Performance Will Move You!"

Great post.  You always write such good and interesting stuff.  Thanks. 

Jan 10, 2017 06:51 AM