Rob, It is not against the law to record. It must be done with permission. Many banks do record. If I told a bank I did not want the call recorded  the call would end but consumers and agents working short sales don't have the option. 

Lenn ... I agree that banks don't want to do short sale.  As long as they hold their dog and pony shows going through the act of doing short sales, agents like me will participate because we want to help the homeowner. "They are processing short sales with the same degree of disrespect in which they hold all real estate agents who continue to bring them in." Well said. Yesterday was a horrible day for me on this one file. It nearly brought me to the point of not wanting to do another short sale. I was on the phone with this one file for 3 hours. 

Mike, They sure don't.  They are the absolute worse, IMHO.

Mitch, In the market we are in today ... banks are getting top dollar for homes. 

Michelle, It is one thing to spin ... it's the spinning and getting no where that makes me crazy. 

Lisa, I've heard the same.  I can email them but they cannot email me back.  What does that tell us?

Chris Ann, I think BofA was rotten prior to swallowing the Countrywide operation. 

Myrl, In many ways they are all still sticking it to us.  And will continue to because they can. 

John,  I called another lender and advised that the call was being recorded and I got an amazing response.  I got the help I needed. If they allow the recordings ... I am now recording calls. I've had too many people blow smoke up my butt and there is no accountability. 

David, Compliance issues, IMHO, means they are finding ways to not comply and cover their asses while they do it. 

Jimmy, I do believe the problem and the solution lies within the government and it's people. We need to vote and stop being so apathetic. 

Carla, I did not know that.  I thought the Federal law applied to all.  Interesting. Thanks for sharing that. Perhaps we can do a three way call. 

Joan, All that better than ever is their marketing.  They treat agents with such disrespect.  Lenn nailed it in her comment. 

Kevin, I thank you so much for your offer to help.  I escalated the matter yesterday. It is now in the hands of the LRC escalation manager whom I have dealt with in the past. If that fails, you have a deal. 

Signature Homes, I will never forgot. I've moved all of my money to a credit union. I won't do business with a big bad bank.

Pamela,  Their crappy short sale department is no different. They are all the same. I don't know how anyone can do work like that and sleep at night. 

Ralph, Because BofA has their money in the deep political pockets.  

Tammy, Wow ... you are the second comment that said it only takes one person to have knowledge and agree to the recording. Carla in Oregon has the same law.

Praful,  I've had similar great success with BofA short sales.  It it when a servicer gets involved, like LRC that makes a BofA short sale like swimming up stream. 

Brian, When they say it to me I echo it back. "FCC requires me to advise you that this call is being recorded for quality and general business purposes." 

Michele, Because they hold so many loans. They are the biggest ... and we all know biggest is not best. It's just big.

Debbie, I hate what they do and how they disrespect borrowers and agents.

Roger, Two people laughed at me when I told them what Micheal and Eymi said to me.  Rude!  They were not on the call. Unfortunately the call came in on my cell phone and I could not record it. 

Marnie,  I was with Wells Fargo. I moved my money as well. It feels good on a moral conscience level not to be dealing with a big bad bank. It was a hassle getting them to give me my money! If I was such a valued customer then why did the rape me over wiring fees. 

Joan, BofA does not want their dirty business being recorded.  Its that simple.

Beth, BofA is out of control with their files.

Donna, Slice and dice indeed. 

Richie, All of their marketing and positioning is around helping people.  Bull Malarkey!