More Caution with Home Warrantys
The most important comment I make to my buyer with a home warranty is to call the home warranty company first before they do anything else. I once had a buyer who went ahead and had the "air conditioner" fixed and then called the company. The buyer did not get reimbursed!
If you read my previous blog you learned of an issue I had with a buyer using a home warranty. Since I wrote that blog I have learned some more things that might be of interest to you and your clients.
The biggest suggestion I have for you is to educate your client on the use of home warrantys. After 8 years in the industry, I have taken it for granted that my clients fully understand their use. The biggest point to emphasize is that a home warranty is not purchased to fix items that are already broken. The warranty is a form of "insurance" in case a system, in good working order, breaks in the future. Yes you would be surprised how many folks do not grasp this concept.
The next point is to encourage your client not to immediately start making claims once they move into a home. Filing claims within 24 hours of moving into a property does not go over well with a warranty company.
Before you file a claim make sure you have used the system numerous times without an issue. Again filing a claim within 24 hours on a system will raise some doubt from the warranty company.
When you call the warranty company make sure you can explain the situation clearly. They are going to ask you if the system worked properly, how long had the system worked properly before you had a problem, and what the specific issue is concerning the system.
Don't file multiple claims at one time.
Know your warranty before you call. Do you have optional AC coverage, refrigerator coverage, roof leak coverage, etc....
I firmly believe that the warranty gives both buyer and seller a good piece of mind in the home sale/buying process.
As agents we need to take the time to help our clients understand how to use them properly.
If you are in the north Atlanta area come check us out: www.randywellsteam.com
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