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Choosing a Property Management Company? Avoid the Vultures.

By
Services for Real Estate Pros with Classic Property Management

    Here in the Antelope Valley a change is taking place.  Just a few short years ago, property values were climbing at an astronomical (or comical) rate.  You could literally buy a property that would be worth $50,000 more  by the time that you made your first six payments.  Ahhh... the good old days right?  Of course, with homes flying off the market as fast as they were put on, several vultures spotted an opportunity to make a kill.  "Realtors" began popping up left and right who had no real interest in the profession other than to make a quick buck by utilizing their substandard work and ethics to prey on those who trusted them.

   Market crash - cue dramatic music:  Alas!  The market was as fickle as those vultures who capitalized on its good fortune.  The tide changed and suddenly homes were no longer selling as well as they should.  The "quick-buck" Realtors were gone, stampeding on to greener pastures, while leaving their poor clients to trudge through their manure!

   In the chaos that followed, lenders began to go out of business, standards were tightened, and it was no longer easy to buy a house without a substantial down payment.  It was at this point that a new breed of vulture spotted an opportunity.  Due to the fact that lending standards were revised and tightened, more and more people began to look towards renting to meet their housing needs.  These new vultures swooped in and began to offer themselves as property managers.  Several new companies were hastily formed here in the Antelope Valley...several of which have already gone under.  Their clients are now stuck with bad tenants, and no one to clean up the mess left behind (which is, ironically, a vulture's job).

   Some people might say that these guys won't be around for long and pose no real threat.  However, the truth is that they can pose a very serious threat to those who end up trusting them with their money and homes.  I spoke with an owner a couple of months ago who told me that he had trusted a guy that said he would manage his newly purchased property and take care of any repairs that needed to be made.  Unfortunately, the vulture ended up skipping the country.  He flew to the Philippines without letting the owners know he was leaving and took all of their repair money with him.  The problems went on from there.  While "managing" their property, he moved several people into the 12 units and neglected to run any kind of background checks, save applications, or even get a lease signed.

   Now, obviously this scenario was pretty horrible.  However, the fact remains that there are people out there who may not skip the country, but may not have the experience and knowledge to manage a home either.  A few weeks ago, I attended one of the weekly MLS breakfasts for the Realtors of the Antelope Valley.  During the announcement portion of the breakfast, a local (Big Shot) Realtor made the following statement.

   "...and just to let you all know, I have recently begun managing properties. I know...I know.  The things we'll do for money when the market sucks, right?"

   Hmmmmm...  Based on a statement like that, would you want to hire this guy to manage your home???  He obviously takes no pride in that line of work.  It comes across fairly clearly that he thinks property management is somehow beneath him.  It is that kind of guy that home owners really need to watch out for.  This is the type of guy who will sound like he knows what he is doing because he knows the lingo.  Unfortunately, knowing the lingo does not necessarily mean that he actually knows how it works. 

   In the next few blogs, I will go over the characteristics that you should be on the lookout for when choosing your property management company.  The rules that apply here in the Antelope Valley are universal.  Stay tuned!

 

 

 

 

 

 

 

For more information on how on how to avoid the vultures, or for other solutions for today's Antelope Valley rental market, please check out our website by clicking on the logo to the right!

Comments (15)

Rich Jacobson
Fathom Realty West Sound - Poulsbo, WA
Your Kitsap County WA Real Estate Broker

'Bout time you showed your face around these parts!....too busy beatin' off vultures I see?

Feb 15, 2008 04:45 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

WOW, this is a scary situation, but you are right. People are quick to jump ship and join the boat that is still going upstream while the other is dying and heading toward a waterfall. I'm starting to see a lot more people follow me with lease options and owner financing and have no clue what they are doing and screwing people in the process and taking big, big deposits and never helping the buyer or the seller.

Feb 15, 2008 04:47 PM
Jon Mitchell
Classic Property Management - Santa Clarita, CA

Rich - I am ashamed...   I could not think of a single thing to blog about!  Hopefully the creative juices will start to flow again.

Todd - Sounds like you are dealing with the same problems.  Good luck with your vultures!

Feb 16, 2008 04:05 AM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

EXPERIENCE, EDUCATION, KNOWLEDGE....in our area, it is newbie RE agents who think they can manage property and keep listings while doing NOTHING!!

The 5 MOST IMPORTANT QUESTIONS to ask when interviewing for a PROPERTY MANAGER.....

1. "Do you do property management and general brokerage?"

Ask it just this way so you can determine if they really want to sell your property or sell you more property. If they do property management as a way to get or keep real estate clients, they are doing it as a "courtesy" and rarely have the experience, education or dedication to do the job properly. When the going gets rough with your property, chances are they will be too busy to return your calls.

"Full time property management companies provide the best vehicle for overseeing your single family, detached residence in your absence. The best ones for residential properties are NOT affiliated with real estate brokerage companies and do not depend on commissions for income." THE ABSENTEE LANDLORD'S SURVIVAL GUIDE (Second Edition * 1997)...Jack Rower

2. "How long have you worked as a Property Manager?"

.....NOT real estate....property management

While property managers may have the same state license requirements as real estate agents who sell property, property management is considered a "specialty" requiring direct and specific knowledge of the field. Additionally, the more experience the manager has, the more expertise you will have at your disposal.

3. "When was the last time you took a property management course?"

Unlike the practice of real estate sales, property management is governed by specific rules that can be changed or altered in many ways....state legislature(VRLTA), case law, direct government regulations (Fair Housing/Discrimination) so having a professional manager who keeps abreast of these various law changes is crucial to you as a client. Again, the more knowledge that is available to you in the management of your investment, the less likely you will be unpleasantly surprised during your relationship.

4. "What professional property management affiliations do you have?"

Most real estate agents belong to a Realtor organization. Property managers, however, can obtain more expertise and education through such organizations as IREM * Institute of Real Estate Management. The more information and knowledge that a property manager has, the more information and expertise will be available to you in the management of your real estate investment.

5. "Do you own rental/investment property?"

While it is easy for a property manager to say "they feel your pain", somehow it is easier to take bad news from someone who has been there....negative cash flow and all. Be suspicious of a property manager who has all their "eggs" in the stock market.

Lastly, ask yourself....would you rather pay a little more for an experienced property manager, or pay a lot more to an attorney when your property manager makes a costly mistake in the management of your investment real estate.

Feb 16, 2008 06:49 AM
Anonymous
Inland Empire
Yes Realtors in Inland Empirand North did everything they could to convince naive buyers to gamble with everything they had even after prices were already crashing, when the end was already obvious. Most have become financial advisors when the real job has always been to broker the transaction. Its a shame the NAR is still pushing the new "Its Never Been a Better Time to Buy" mantra to replace the "Real Estate Never Goes Down" (it had crashed only a decade before) and "There is no More Land in SoCal" advertising campaigns.  It is taking the industry down to the level of ambulance chasing civil trial lawyers.  

So now we have inflated values that will take years to correct itself which is leaving first time buyers out in the cold, rent to own ratios are out of whack, and neighborhoods are still feeling the effects of flipper mania. And no, it is not the mortgagae brokers fault.  The new Coldwell Banker campaign is not helping as well.
Feb 17, 2008 02:39 AM
#5
New Tampa Property Management
Rent New Tampa, Inc. - Tampa, FL

Wallace - that is a good "Top 5 questions"... however, perhaps a critical question is missed... "How many properties are you currently managing for other people?"

All property managers have to start somewhere, but a property manager that has taken courses and has affiliations with IREM and/or NARPM does not take the place of real world - and recent - experience. In my area, finding tenants for New Tampa Homes for Rent requires extensive online advertising, so a property manager that hasn't been practicing for a few years and knows how to post ads in the newspaper is essentially worthless when it comes to finding a tenant.

Feb 17, 2008 01:43 PM
Greg Steffens
Mountain Country Realty - Lake Arrowhead, CA
As a former property manager, I could definitely relate to your post.  Good job!
Mar 10, 2008 08:32 AM
Denise OnullDell
Santa Clarita Mobile Notary - Santa Clarita, CA
Mobile Notary Public/Real Estate Agent

I'm so glad I happened to come across this post.  I was actually searching for something else and found this.  Today I received notice from Section 8 that my Palmdale tenants are moving out in 30 days after being there 7 years.  Needless to say, I'm in a little shock (and fortunately I do have some cash reserves), but I'm concerned because it's not the best time to be looking for new tenants, nor to be selling.

I'm a Realtor and have my own mobile notary business.  I've been managing my two properties on my own (one in Palmdale and the other in Santa Clarita). 

This post and the "5 questions" have helped a great deal!  Since I am now living 45 minutes away from Palmdale and really don't have time, I will most likely be needing a good property management company and will keep you in mind.

Denise O'Dell

 

May 24, 2008 07:49 PM
Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management

Add to the list on experience the types of property the manager specializes in.  I suggest asking this before you tell them what you need managed. 

May 28, 2008 05:46 PM
Bill Dowell Condo Assoc. Management in Worcester, MA
Worcester Property Management LLC - Worcester, MA

Wallace- great list of questions! I agree fully...

May 30, 2008 07:01 AM
Dawn Walker
Dawn Walker Appraisal Services - Stevenson Ranch, CA

Very interesting post.  We invested in two properties in Texas and got scr*w'd by the property manager to the tune of $100,000 !!!!  Wish we could find someone good out there.

May 30, 2008 10:14 AM
Jeff Stinson
Kasteel Property Management - Property Manager - Springville, UT

Great post

Those working in the real estate industry should have a clear understanding of how great real estate is to invest in and they should be investors themselves.  I've been in this industry for many years as a loan officer, property manager, investor and landlord.

 One thing that always surprises me is how many people in the industry don't invest in real estate and don't understand it.  As someone that is excited about real estate I often get in conversations with people about rentals and long term real estate investments.  I've been asked so many crazy questions even from people in the industry.  For example:

  • How much more should I charge for rent than my mortgage payment?

(Ans. Rent is dictated by the market not your bills.)

  • Aren't you worried about the value of the home going down?

(Ans. No, my ability to pay the mortgage is not influenced by the value of the home.  Plus, real estate is best as a long term investment so I don't care about a couple bad years.)

  • The stock market has a higher rate of appreciation.  Why wouldn't I put money there instead?

(Ans. This is my favorite.  I even read a news article that was answering the same question and they also wrongly concluded stocks are better.  Anyone that thinks this really misses the biggest advantage of real estate, leverage.  For example, If I have $10K.  I can buy a $100K house or $10K of stocks.  Right from the start I have a bigger asset with real estate and that $100K house will appreciate faster at 10% than the $10K of stocks will at 15%.  Plus, if you want to take money out of the house you can borrow against it and you don't loose the asset.  Try taking money out of your stocks without loosing the asset.  You can't because the asset is the money.)

  • Isn't it risky?

(Ans. I'm never sure how to answer this.  Is there risk?  Yes.  In my opinion there's not much risk because I understand it.  Plus, what is the alternative?  Do nothing?  If you always avoid risk you're not ever going to do anything.

  • Aren't you worried that a tenant will destroy the place?

(Ans. Not too much, I do have to be prepared for such a thing and proper screening does reduce that risk.  Plus, how much damage can one person do?  Even if they did a lot and the bill was $5-10K, I make more appreciation than that in one year.  So as long as I'm able to afford it then it is still a great investment.

 I don't understand people that have been in this industry for several years and they only have one house or they are renting.  Sure sometimes there are financial/credit reasons but many times there is not.  Shouldn't a real estate professional be personally involved in real estate?  If I needed a realtor I'd want to make sure they have been through the purchase process themselves.  If I wanted to buy investment properties I'd want a realtor that has their own investment properties and would know what I need.

 Real Estate is not complicated.  To be successful with real estate you don't have to find the perfect deal.  You don't need to order books and tapes from infomercials and you don't need a complicated spreadsheet to determine if a property is a good investment.  If you want to be a successful real estate investor you only need to understand this one big secret: remember what homes used to cost?  Now they cost more.  That's it.  People will always be saying that and in the long run it will always be true.  Other than that, get some good professionals on your side to take care of the details.

 People always look back and say things like, "I should have bought back then", "I wish I had just done it", "that property is worth so much more now", "imagine if we'd bought a couple houses back then."  But they didn't buy because they wanted a better deal or they were unsure of the real estate market or they wanted to save up more money, etc.  Here is a valuable tip:  When it comes to real estate waiting to buy is never a good financial move because then appreciation is working against you instead of for you.

 So to anyone involved in the real estate industry that is not already personally involved, I say join in and buy, buy, buy.  You will learn more, be a better advisor and you'll be much more successful and wealthy.

Jeff Stinson

Property Manager

www.stonebridgerealestate.net

Sep 13, 2008 08:41 PM
Rick Glogowski
Keller Williams Buffalo Northtowns - Buffalo, NY
Committed to Your Real Estate Needs

I have this problem when finding property managers that are reliable. In NY since July 2008 all property managers must be a broker of record or work under one. The problem is there is no property manager police. So unless some one reports a problem it is a free for all.

Sep 14, 2008 09:25 AM
Denise OnullDell
Santa Clarita Mobile Notary - Santa Clarita, CA
Mobile Notary Public/Real Estate Agent

Jeff - I just wanted to say thanks for your comment which has restored my faith in the real estate market.  You really should consider blogging it because it contains a lot of great stuff!  Just my opinion. :)

 

Sep 14, 2008 12:15 PM
Anonymous
RM

Have any of you run across the issue of a realtor/property manager ... not renting properties timely due to the fact they are using the potential tenants as clients to purchase...competing w/the owners of the rental properties...AND, if the owner or referring party is a realtor...NOT giving the contact back to the realtor?  NON COMPETE?

Mar 25, 2009 06:13 AM
#15