I know we put a big emphasis on our Listing Presentations .  They are slick, high quality graphics, power point presentations and the like.  But do you do a "listing presentation" for your buyer?

I really call it a "Buyer Presentation".  But I treat it like a listing presentation.  This is not a "sit down I will prequalify you and run out the door to look at houses" appointment.  It is an in depth qualifying appointment.  When I get an initial phone call from someone who is interested in purchasing a home, our first appointment is CITO, Come Into The Office.  This is from the old Floyd Wickman Sweathogs, if any of you remember that?  I don't call it CITO to them, I just explain that our first appointment will be at my office to go over the details of their purchase.  Then we will look at houses.  If they are serious, they will come. If they don't come, they weren't serious.  I do not got straight to a house and meet some one for a first appointment at a house.

At the appointment, I give them a buyer presentation packetwith all of kinds of stuff in it.  I have local area information, you can call your state capital office and they probably have endless books, booklets, calendars of events - the list goes on and on- and it is free.  You may have to pay some sort of postage.  I include  maps, copies of contracts, high quality color brochures about buying a home, insurance, etc.  I put a personal  brochure , magnet, notepad, calculator, you know the stuff in as well.  It is something you are giving to them with your name all over it.

Now, I use part of that packet as my presentation. 

I explain agency to them and why they need an agent to navigate through the transaction.  At this point, I explain how I get paid.  I have many buyers ask me how that works?  I go through disclosures with them in regard to their rights when buying real estate.  This lets you touch on inspection issues, zoning type things.

I go through closing costs, and an overview of financing.  I tell them they will need to confirm the information with a lender.  I explain a lot of lender terms.

I explain the process from start to finish.  When I have first time home buyers I show them what a HUD-1 looks like.  Everyone talks about the infamous HUD-1.  If they have never bought a house do you think they are going to know what the heck that is?  I tell them it is a lot of information, but as we go through the transaction, they will remember from out initial meeting. 

When I started doing this years ago, I started having almost a 98% turn around of people I meet with that used me as their agent.  My buyers are the most informed, educated, know what to expect buyers out there.  I think it makes my job easier.  I think too many agents just run out the door to the house to show it.  It is also an interview process, just like the seller presentation.

When I have finished the appointment with a potential client, I can tell - especially if they are a first time buyer- they looked so relieved because I have taken the fear of the unknown out of the process.  I think they see it is  as an easier transaction then they thought, therefore making it easier to take the plunge!

I hope this helps!

 

 
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17 Comments on Do you have a Buyer listing appointment?

FEB
16
2008
Great post, Audrey!  I think it's a very smart idea to do that. 
6:16pm • #1
294,190 Points Localism Sponsor Outside Blog

Audrey,

Very Nice!  It is important to handle the first meeting just like you laid out.  It is necessary to take the extra time with the clients considering it is such an important purchase in their lives.

Michael A. Caruso

6:16pm • #2
Exactly!  I have a binder/presentation for buyers.  And I only meet them at my office first.
J G
7:00pm • #3

I think this is a wonderful idea. Very professional and a tremendous value for all sides of the process.

How long does your buyer presentation take?

I'm imagining an anxious buyer wanting to tell you about his ideal house while waiting for you to finish the business paperwork.

consumer
7:04pm • #4
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Amy, Glad you like it.

Michael, It is such a big deal, we have to make it very clear to our clients.

Jason,  Good for you.  Maybe we can exchange ideas to improve our presentations.

Hi,The presentation usually takes about an hour and a half.  Sometimes it may take longer if we get really detailed with some of the information.  I just love when my clients finish with settlement and it was just as they expected.  I feel like I did my job.

8:40pm • #5
224,945 Points 4 Featured Posts Outside Blog

Audrey, you're right on target. An educated client is a satisfied client.

Great post!

9:42pm • #6
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Michael, I agree!  I really think is one of the reasons I am so lucky to have such a good referral base.
10:24pm • #7
260,646 Points 30 Featured Posts Outside Blog
Audrey- Your clients are lucky to have someone so detail oriented, and that actually takes the time to walk them though everything.  Anyway, I enjoyed reading how you handle the buyer "presentation" :)
10:59pm • #8
FEB
17
2008
164,386 Points 6 Featured Posts Outside Blog Hit Router
Great post and great suggestions, we really focus on buyer education as well. It helps for buyers to know what to expect, otherwise the process can be even more stressful on everyone.
8:49am • #9
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Kathy, You know I started this years ago because most of my buyers were first timers, now it is just the way I do it.

Kevin and Monica, I am so glad that I am finding support for this post.  I really think it is so funny that we go into such detail for the seller about what we are going to do, but not the buyer so much?  Thanks for stopping by.

9:44am • #10
MAR
07
2008

We have used a buyer presentation package for several years. We also have a WIN-WIN Expectation overview that is pretty comprehensive. It includes what we expect of them, how we work, what our local practices are and of course,  "what if" scenarios.  What if I find new construction while riding around, what if I go into another Broker's open house, what if I want to see a FSBO????

We make sure we are very clear on what's important to them as well. When you have these discussions up front and teach each other what the party's expectations are early on there is less room for miscommunication.

Our package includes maps, area info from our local Chamber and different magazines or articles about the Metro New Orleans area, schools, lending practices and what questions to ask, samples of contracts, disclosures, agency & required documents, how the commission structure works, buyer agency agreements and depending upon what their needs include, we will customize each for special situations, children, elderly parents, medical needs, pets etc.

We make sure they have information on the area to suit their lifestlye and we take that opportunity to do a pretty thorough needs analysis.

Buyers really appreciate it, our capture rate is great and other agents and sellers even appreciate our clients who are ready willing and able! Our referrals from these folks are great as well.

Join our group: Northshore Homes @ Keller Williams Realty!

Debbie Alexander

Debbie Alexander & Beth Zima- NorthShoreHomes.net
3:29pm • #11
7 Featured Posts
These are GREAT buyers tips.... thanks I will be working on mine next week!!!  It sounds great and the way it should be!!! 
5:10pm • #12
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Debbie and Beth, You sound like you run your business like I do!  Good for you.  Doesn't it make your life so much easier when your clients know what is going on?  Educated clients are the best and it is our job to do that!

Kim, I am so glad they will help you.  Good luck, let me know if you need anything else!

5:52pm • #13
168,226 Points 10 Featured Posts Outside Blog Hit Router
Audrey - I linked to this post from a more current one.  Outstanding information...  I have been wanting to institute a "CITO" mandate and your story of success has motivated me to move forward with it.  Thank You.
9:20pm • #14
MAR
20
2008
100,154 Points 1 Featured Post
Audrey - I'm one of those agents that needed this help.  I can't say thank you enough for sharing this information and your way of doing things.  Of course, I didn't find this post when you first wrote it, but got it from  post you did today.  Thank you.  Thank you.  Thank you!
9:38pm • #15
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Nancy, I am so glad it is helpful to you.  Anytime, you just let me know! You are more than welcome!
9:40pm • #16
APR
11
2008
I think it is so important to sit down and explain everything to your buyers prior to looking at houses. I think they have so many questions but sometimes are afraid to ask. By giving them blank contracts, HUDS, etc and walking them through what they are, they have the chance to ask questions at that time without feeling weird about it! Thanks for posting this!
8:06am • #17

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Audrey June-Forshey, GRI, Gaithersburg, MD

Darnestown, MD

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RE/MAX Realty Group

Address: 6 Montgomery Village Ave, Suite 200, Gaithersburg , MD, 20879

Office Phone: (301) 921-2672

Cell Phone: (301) 938-8028

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