I have been around in the sales game for what seems like an eternity. I went from Radio Advertising and Marketing in to the Mortgage Business. I finally found what makes me want to get up in the morning and get to work! I love helping people realize their dreams of owning a home.

But for the life of me...... there is one thing about being in the service business that completely has me bum-fuddled.....

What happened to some peoples common courtesy???

Let me give you an example..... I used to be in Radio sales. Part of my job was cold calling on businesses. I have done both over the phone and walk in cold calling and the results were usually the same. The owner or "salesperson" would act as though I was a total interruption to their business and would sometimes be totally rude.

After trying to save face or salvage something from the conversation, I would often hang up or leave the business and just be completely annoyed.

I would think to myself..... "DON'T THEY GET IT?" Are they so blind that they cant see past me as a salesperson and understand that I could be a potential CUSTOMER?????? What Planet are they from? Am I the only person left on this planet that dares to expect great customer service?

If they treated me that way when I was there trying to help them, what makes them think I would ever go spend money there or refer my friends to their place of business?

Well.... I have to tell you, now that I have been around the Real Estate game for awhile I get that same taste in my mouth often.

I wonder if people realize that when they treat someone badly, or they are rude, or don't follow through, that it could be costing them business in the future?

I try to always be courteous and friendly and do what I say I am going to do because I never know who might need my services some day. And the ONE THING I know for sure is..... if I treat you poorly... the chances of you doing business with me or referring your friends to me is highly unlikely.

I would like to challenge everyone to stop and think the next time someone "interrupts" your day, or when your checking out in the line at the store, or at a social function, dealing with the Title company or the Appraiser, or the Insurance Agent or the next time you answer the phone.....

Could this person I am interacting with be my next customer? Could they know someone right now who could use my services? At some point in time in each of our lives we will have need for one another's services. How will you choose to do business with others? What do you base your decision on and more importantly... how will others choose to do business with you?

The old adage, "You never get a second chance to make a good first impression" still holds true today, especially in the Real Estate industry, and equally important is the clients lasting impression. Today business is more and more about relationships. If we don't start off on the right foot, there are plenty of other places where our potential clients can go.

"If we don't take care of our customers or potential customers, our competition will,"

Treat people the way you want to be treated and it will come back to you.

Remember ..... we really do reap what we sow.

To Your Success,

Susan Davis