highrise with cranesThe interwoven and overlapping responsibilities of Real Estate Professionals baffle clients frequently and the professionals themselves often. Who is responsible for this or that? When something goes awry, who's feet will be in the fire, who's career on the chopping block?

Many of us have had a nightmare or two about making a mistake in our chosen career. Mistakes have the potential to cost us money. time or even our job. And, of paramount concern to the client,  the mistakes a real estate professional might make, whether he/she is the mortgage broker, the processor, the agent or anyone else involved in the transaction, can cost the Client money.

Let's leave the discussion about WHO is responsible for a mistake aside for a moment and focus on a more elemental concern. Our Clients need to know SOMEONE is acting as a safety net! Does it really matter who provides this service? I don't think so. If we all accept as fact that we are ALL responsible for our clients financial safety, the confusion surrounding who does what in the transaction becomes less important. The client's safety net (us) remains intact. We should all (in my opinion) take on the responsibility of learning more than the minimum necessary to do our individual jobs. We should all (in my opinion) go a step (or two or twenty) further than we are required to. If we do, and the net develops a hole, WE can act as  the failsafe, the "plan B", the contingency plan, the Safety Net.

If you have gotten this far and you are scratching your head wondering where this little diatribe is headed, the next paragraph will explain the very real situation that prompted me to think (and then write) about Safety Nets, and why you want to be one.

I overheard a conversation last week between two Loan Officers (good ones). One was asking the other about ways to offset a $1000 earnest money his client was in the process of losing. The two were discussing ways to credit this lost money back to the client on a future transaction. The client is still in the market for a home, but this particular transaction is dead in the water. The property itself (two manufactured homes on one tax parcel), was the stumbling block over which the purchase failed.

The loan officer felt lousy about his client losing the deposit. The financing contingency window of time had passed. The Realtor had let the buyer and loan officer know the seller was demanding the eanest money.

Not really expecting to find anything overlooked, I asked to see the Purchase and Sale Agreement. While reading it, I mumbled a question, "when did your client waive his Finance Contingency?". The Loan Officer responded, "he didn't, it expired". That got my attention!

In all fairness, let me point out that the Purchase and Sale, the Financing Addendum and many other forms used in Washington State are difficult to understand. AND I live with a Realtor. When I have questions, I can pick up the phone to get the answers.

In the example above, neither the Loan Officer nor the Realtor understood the Financing Addendum. The contingency must be formally (in writing) waived or it remains in effect. This had not been done.

After explaining why this clients earnest money was not in jeoporday to the Loan Officer, I called my in-house Realtor resource and confirmed what I believed. The seller had not demanded the Finance Contingency be waived, the buyer had not agreed to waive the contingency, therefore the cotingency remained in place and the buyer's earnest money was safe. The next phone call was to the selling Realtor. We discussed the relevant paragraphs in the Finance Addendum. Surprised, he agreed with me that the deposit needed to be returned to the Buyer. I suggested he confirm things with his Broker. The phone call ended on an upbeat tone.

It is far too easy to think that the Purchase and Sale Agreement is the purvue of the Realtor. As Loan Officers, we need to understand this document in all it's detail. It's a confusing document. Each one is slightly different. It is tedious to learn how to understand the legalese contained within its pages.

But folks, sometimes the net has a hole in it. When the net has a hole, WE need to be the Safety Net! Wasting time and energy discussing who is responsible for what simply distracts all of us from the responsibility we share; protecting our client's best interests.ActiveMark Logo

 

12 Comments on When the net has a hole, be the safety net

FEB
19
2008
576,547 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router
And in house Realtor sound good, Mark. LOL But, you are so very right in this post, that is HUGE. In my area board we remove all contingencies in WRITING. In the county over, where we get offers and give offers, the contingencies are "deemed removed" if nothing is done. So in Ann Arbor you would be safe and in Wayne County you would have lost the EMD, if you had not notified the listing agent.
9:33am • #1
160,890 Points 43 Featured Posts

Missy, you have lightning fingers! You seem to get here first again and again.

My "inhouse" Realtor has made me a better, more educated Loan Officer. She's my secret weapon :)

9:38am • #2
147,548 Points 6 Featured Posts Outside Blog

I liken being a Realtor to being the captain of a cruise ship.  It's the Captains responsibility to entertain the clients at the Captains table, but at some point he/she gets up and takes a lap around the ship to make sure that everything is going as it should. 

 If they get to the engine room and the guy who is supposed to be shoveling coal is passed out drunk, while it might not be his or her job to shovel the coal, they had better hop over that rail and start shoveling!  

If everything is alright, then they return to the table and pump the clients for referrals! ;-)

 

Bob Mitchell

ValueList Real Estate Services, Inc. 

9:49am • #3
160,890 Points 43 Featured Posts

LOL @ Bob,

That's great! I'm giving you fair warning, I'm stealing your analogy. I'll just swap Realtor for Loan Officer, and I'm good to go!

9:57am • #4
Outside Blog
Continuing education is priceless.  Change is continous and to be able to represent your clients and be their safety net, continuing education needs to be a top priorty!!!  This is also a great way to set yourself aside from the rest is education, your clients will love it.
9:59am • #5
160,890 Points 43 Featured Posts

Shanna,

Well-said, and I couldn't agree more! Thanks for the feedback :)

10:03am • #6
264,888 Points 59 Featured Posts Outside Blog
Mark - Your last paragraph sums it up very nicely.  There's wisdom in that statement but moreso than that, the backbone of what our job entails...looking out for clients.  I learned a long time ago that everytime you make a blunder, it costs you money.  Shanna is right on in continuing education, we have to learn something new everyday....nature of this beast.
10:09am • #7
160,890 Points 43 Featured Posts

Good morning Jason. Thanks for visiting again. I think you and I would work quite well together. We seem to share many beliefs.

As always, I appreciate your comments.

Mark

10:28am • #8
FEB
20
2008
406,648 Points 72 Featured Posts Outside Blog

Mark...

If there are no safety nets then someone is going down.

That is never a good thing.

I still think the whole 'who's responsible for this mess' gets back to the stupid apple :)

It just seems to be in our nature to place blame any where but on ourselves.  

P.S. That's the third time this morning I have failed the human test. Go figure :)

TLW...ROAR!

8:31am • #9
FEB
25
2008
9 Featured Posts Localism Sponsor
Mark, you have an excellent point in this post.  I tell people that part of my job is the conductor of the orchestra, to make sure the different sections are all doing their jobs and doing them on time.  The forms are confusing, especially to clients.  Real estate professionals need to know them, and agents need to know them forwards and backwards.
1:30am • #10
NOV
11
2008
406,648 Points 72 Featured Posts Outside Blog

I'm surprised your ears weren't ringing...

We spoke of You Saturday night.

I hope all is well with you and yours.

Keep in touch my friend :)

TLW...ROAR!

6:55am • #11
DEC
23
156,776 Points 3 Featured Posts Outside Blog

We are all supposed to be on the same team and the goal is to protect our client. A REALTOR should know the basics of lending and vice versa... I often call lenders, other agents etc to notify that a time frame is close and to make sure we are within ours and everyone knows what's what, great post!

6:33am • #12

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Mark Flanders

Silverdale, WA

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