Pepe's towing has a bad reputation in Santa Ana. 

While showing property to some clients in Santa Ana, CA I had the unfortunate experience of almost having my car towed by the vultures of Orange County, Pepe's towing. There were no signs posted at this condo complex that I was in a reserved parking area, but that didn't stop the driver from swooping in and trying to tow my car. After returning from the condo I noticed my car was being attached to the back of the tow truck, so I ran and jumped in the driver's side of my car. He got angry, but I refused to open the door. Eventually he disconnected the car and left, but I have heard numerous stories about this kind of thing. I am reluctant to show property where the condo HOA has a contract with Pepe's towing. They are too agressive and ultimately it makes selling a condo there much more difficult, thus reducing the prices of those condos. I wonder if the HOA associations are aware of this? I found numerous complaints about Pepe's towing on the web. I posted some below:

Other people posted on Citysearch:

01/07/2008

My car was towed by the company above. Since my car has a low profile front bumper, I knew that they wouldn't do anything to try to avoid damaging it. Since the driver who took my car, didn't even wash his hands to eat his meal at their office. I knew that he would be lazy, and didn't apply the dollys needed to ensure that my bumper wouldn't get damaged. Once I asked the manager to let me review the video, he said to show up on a couple of days later. Then in a phone call, the receptionist was lying about the where abouts of the manager, finally I told her the whole story, she finally put him on the phone. I told that him that I talked to the security guard and that he said that they didn't use any dollys. He refused to show me the video. I'm have forwarded my complaint to the Bureau, and do not recommend anyone to use these people. They are do not have any integrity and it shows at their office. It's filty....

09/19/2007

THIS COMPANY CHARGED A FRIEND AND MYSELF 265.00 PER CAR!!! FOR HAVING OUR CARS IN THERE POSESSION FOR ONE HOUR!!! LITERALLY ONE HOUR! .THIS IS OBSURD AND UNHEARD OF. I DONT RECOMMEND TO USE THIS COMPANY FOR CONTRACTING OR ANY OTHER SERVICES. AND IF U DO YOU WILL ALSO HAVE THE BAD REPUTATION THAT PEPE'S TOWING HAS AQUIRED. THERE CUSTOMER SERVICE IS UNFAIR AND LOUSY. COMPLAINTS HAVE ALREADY BEEN SUBMITTED FOR THIS COMPAY. DONT USE THIS COMPANY!!!! BAD LOCATION, DONT SPEAK ENGLISH, STUPID, RETARDED AND A COMPLETE RIPOFF!!!

09/13/2007

These people are major scam artist, they wait and watch for you to leave your car and BAM!! They pick it up in a blink of an eye. I parked at 8:25pm and was towed at 8:45pm, 20 minutes and my car was gone(that gap was probably the time it took for them to load up my car). Not only that they damage it in the process and they say they have camaras on there tow trucks to view how it was towed.....hhmm. Lets see if they will edit this so called tape they have of the tow in their favor. They have the worst customer service....getto location....rude....dont speak english...charge you for every little thing meaning an after hours fee of $50 bucks and yet their still open to tow cars, how funny is that?

05/06/2007

This place is in a scam with the security company. They tow your car although they know you are in the shopping center. Then charge you an extreme rate of $260.00 for 30 minutes and 2 miles down the road. When you try and ask them to help reduce the rate, they act like they dont speak english. I thought if you own a buisness in the United States you need to speak english. If anyone would like to join me in contacting Santa Ana small business or small claims, please contact me thru my email. THIS PLACE NEEDS TO BE SHUT DOWN.

 

08/27/2006

These guys don't care about your car. They will scratch it they will trash it. And when you ask them what happened they say it was already their. Very bad experience. They should even be on the CTTP. BAD BAD BAD!!!!

 

 

9 Comments on Pepe's Towing bad reputation is bad for business in Orange County

FEB
20
2008
237,394 Points 2 Featured Posts Outside Blog
Pepe's towing heh.  I think you might need to check them for some papers.
7:38pm • #1
4 Featured Posts

Thanks for the heads up.  I need to inspect a condo in Anaheim soon.  In the future you should bring a camera and take a picture of where you car is.  Better yet, take a picture of the car on the tow truck to prove there is no posted sign.  That's pretty shady on their part.

8:02pm • #2
MAR
30
2008

Is there any regulations with these fees? PEPE's is the absolute highest ever. Just like you have said here, Pepe's waited for me to park then took my car. Bunch of crooks. I hope there place burns down! I've seen cleaner offices in TJ!!!!

David
2:58am • #3
APR
02
2008

I wish I knew the answer about regulations... Let me know if you have any ideas.

-Aaron

 

5:07pm • #4
NOV
12
2008

YES, there are regulations. Legally, if there is no sign posted where you park, then it cannot be towed. If you see the driver with the vehicle attched, and he has still not left the property then he legally has to drop the vehicle without charge. The only reason I know is because sadly I worked for this company. They are a bunch of no good assholes. Alot of the drivers are alcoholics, or drug dealers. The dispatchers are a joke, and the owner is a fat slob who doesn't give a rats ass about his employees or the vehicles that are destroyed when they are towed. In between Pepe and his brother Paco, they are two dumb asses that know nothing about the towing industry and just looking to piggy back off everyone and anyone they can. I was let go from this company awhile back for not wanting to be a BITCH to people, and for complaining about a fellow coworker that never did shit except for steal money and talk on the phone all day. Its a really messed up and filthy company. Email me for more info!

ayframirez@aol.com

Can't Really Say
5:50pm • #5
APR
07

Aaron, I thought I'd leave a comment to bring a little bit of balance to your site.

I work for a security company that uses Pepe's Towing, among others. First of all, I'll address the people that are complaining about having been towed. Stop playing the part of the helpess victim and stop blaming the towing company. You should blame yourself for not paying attention to/ignoring the signs that are posted.

Pepe's Towing posts signs on ALL of their properties to which they provide service. I challenge anyone  (that includes you, Aaron) to name ONE property from which they were towed where there were no signs posted.

What I find particularly telling about the people complaining is their comments are full of spelling/grammatical erros. This demonstrates a lack of education, which makes it easy to understand why they were towed to begin with.

I'm not saying Pepe's Towing is not without its problems, they have their issues just like anyone else. Their problems are not, however, on the scale to which they are being presented here.

As far as regulations are concerned...do any of you honestly believe that the towing companies can charge whatever they feel like charging? The towing industry is regulated and there is a cap on the fees which they can charge. They can only charge the maximum fees that each separate city allows, and if a law enforcement officer shows up and asks what their fees are, this information must be disclosed.

Every person that is towed receives a "breakdown" on their receipt which shows what they were charged and why. For example, typical towing fees are: Tow fee: $109. Labor: $45. Storage: $40. Gate fee: $50. You can see, therefore, how this can easily add up to over $200.

Aaron, if you have any questions about being towed, regulations, fees, etc., feel free to email me. You'll receive a fair, unbiased answer to your question(s).

Lastly, anyone claiming they were wrongfully towed and "overcharged," I invite you to read Ca. Vehicle Code Section 22658, and THEN come back and tell us again how you were "victimized."

I bet we won't hear from you.

Jake
10:34pm • #6
APR
22

I posted a comment on the other blog about this company. Feel free to read it. I disagree with you again Jake and I think its a bunch of BS. You talk about peoples education and the way of spelling in your third paragraph. You cant even spell errors correctly... a six letter word, and you are talking shit about grammar. Whatever, this is a blog "WE AREN'T WRITING A NEW DECLARATION OF IND"  Get a grip people. If you feel that you are a victim, there is always small claims! Sue the company!

Jessica
1:36pm • #7
  1. Pepes towing are also thiefs, my teenage son ran out of gas at the 5 fwy and Newport exit in Tustin, he was gone less than 15 minutes before returning with gas, the truck was gone, it was not sited by Tustin PD or the CHP, they illegally snagged it, it was at their tow yard! No one knew where it was, not the PD, finally I contacted a local CHP towing agency, they told me to call Pepes, they said that they do this all of the time, I threatened to have them arrested for GTA and they brought the truck back to the same place that they stole it from!

yes, they need to be in jail!

Lynne
11:57pm • #8
NOV
02

I will reiterate what was written, by me, in a similar blog site regarding this truely, horrible company.  I had my case heard at the local small claims division, today, November the 2nd, 2009.  I had a stack of valuable evidence.  Pepe's Towing LLC did not even show.  After presenting my pile of valuable evidence, the judge awarded me the maximum, 4 times the original extortion........er um, I mean towing charge.  The presiding judge awarded me $785 in the form of default judgement.  It was so easy.  The VC statute that Pepe's Towing LLC uses to justify their organized theft is section 22658.  Such statute allows up to 4 times the original extortion charge for unlawful impounds.  It was so easy, I almost regret that they did not show up for trial.  I feel like a prize fighter who trains for 2 months, only to arrive for the fight, then have the opponent throw in the towel.  I really wanted to embarass them.

In any case, if there are any other victims that truely seek justice, simply email me at scoobysteven@gmail.com.  I will personally fill out all the documentation, even escort you to file it and walk you through the process.  I will even share with you my wealth of incriminating evidence.  I promise, even if you THINK you have no chance, I will help you obtain your original towing extortion times 4.  That means, if they charged you $200, you will successfully receive $800.  The choice is really yours.  Do you like being a victim?

Steven Hallsted
3:45pm • #9

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Aaron Kelly - North Orange County Realtor

Anaheim, CA

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RE/MAX of North Orange County

Address: 1441 Brea Blvd., Fullerton, CA, 92835

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