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The Home Stager and Home Owner Relationship. It's a Matter of Mutual Trust and Respect.

By
Home Stager with Dezigner Digz

Home staging is a service-oriented business, but it goes way beyond that.  There is a mutual bond of trust and respect that must exist. 

Comfort Zone 

A home stager is being given the trust of a homeowner to enter their home and turn it into a more appealing, sell-able property.  It goes beyond just giving them the lock box combination to gain entry.  A homeowner must feel comfortable with their choice of stager.  After all, a home is the largest investment that most people will ever make.  To turn your home over to just anyone for a home staging job can result in disaster.

Sensitivity and Respect 

A home stager must be sensitive to the fact that they are dealing with not only bricks and mortar.  A home is a great big box of memories (for lack of a better description).  Whether those memories be good or bad, a home stager must respect that and act accordingly.  People move for various reasons.  Sometimes they are moving because of a job transfer, promotion, wedding or to be closer to other relatives.  Other moves are not for such happy occasions such as a family death, divorce or an aging parent that can't live alone anymore.  These situations require sensitivity and respect.

Trust 

A homeowner must also trust their home stager to do what is best to bring out the full potential of their home.  Once you are selling your property, you have to let go of your attachment to it.  If you don't like the colour your stager selects for your living room, it doesn't matter.  You won't be living there anymore.  He or she has chosen that colour to appeal to the broadest range of potential buyers.  If you don't like the way your furniture has been re-arranged and you find it not functional for your particular lifestyle, try to bear with it - it's temporary.  Your furniture was placed in that fashion to give the room flow and to show potential buyers the many options that they will have available to them as to the placement of their furniture. 

If you are unsure as to whom to hire, ask your real estate agent if they have a stager that they work with.  If not, check with family and friends.  They may know someone who has worked with a home stager with successful results.  Another option is to go to the Real Estate Staging Association's website and do a search for reputable stagers in your area.  Their web address is:  www.realestatestagingassociation.com.  The Real Estate Staging Association has undertaken a new program called the Staging Excellence Alliance which some stagers now belong to.  It is similar to a Better Business Bureau type of program.  You can review a home stager's profile and find out a little bit more about how long they have been in business.  You can also find out if any complaints have been made against that home stager from past clients.   

As you can see, there are many facets to the home stager/homeowner relationship.  It goes beyond just painting, re-arranging and de-cluttering.  All of these aspects should be considered by both parties in order for it to be a win-win situation for everyone.   

Dezigner Digz is a full-service home staging and interior decorating company located in Burlington, Ontario and servicing Ancaster, Hamilton, Aldershot, Burlington, Niagara Region, Bronte, Oakville, Milton and surrounding areas.  To find out more about us, go to our website at www.dezignerdigz.com.

Kathy Passarette
Creative Home Expressions - Mount Sinai, NY
L.I. Staging/Decorating
Charlene ~ Very good points!  I think these are thoughts homeowners should really take into consideration especially after reading some posts where the stagers work was "tweaked". 
Feb 22, 2008 05:07 AM
Karen Hubert
Center Stage Design-real estate staging, Ancaster/Hamilton - Ancaster, ON
Home Stager
Hi Charlene,  Your post is excellent.  There really has to be a good fit between stager and homeowner since trust and respect are totally at the top of the list.  Take care.
Feb 23, 2008 08:55 AM
Charlene Storozuk
Dezigner Digz - Burlington, ON
Home Stager - Burlington Ontario

Kathy - Thanks!  You're right, tweaking a stager's work is not a good idea.  A stager sets up a home in a certain way for a reason.

Karen - Thanks!  Yes, trust and respect between a stager and the client are SO important.  See you soon!  :-)

 

 

Feb 25, 2008 11:55 AM
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"
Your totally right on with this post, it's so true. 
Feb 29, 2008 03:30 PM
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CSP Realtor, Etc.

Trust is just the beginning,  but without it there is no beginning. 

Feb 29, 2008 05:04 PM
Charlene Storozuk
Dezigner Digz - Burlington, ON
Home Stager - Burlington Ontario

Cindy - Thanks!

Terrylynn - Very well said!

Mar 02, 2008 10:08 AM
Roberta Anderson
Hearth & Home Staging - Silverdale, WA
Hearth & Home Staging, Staging Kitsap County

Charlene, all excellent points. When we as stagers don't earn our clients' trust, I think we have failed. When the client trust us, it will be OK that they don't like the color on the walls or the way we've arranged the furniture. They trust us to know we are on their side, looking out for their goals, and doing what it takes to help them sell the house.

I have not seen Ann's show House Doctor, but I got to meet her last year as well. She said the same thing. She's is "nasty" for the drama it creates on the program, but to NEVER treat a client like that!

Mar 15, 2008 03:34 AM
Julie Davis, Amy Blank - Rediscovered Interiors, LLC
Rediscovered Interiors, LLC - Andover, MN
Excellent, Excellent post.  Thanks for sharing those thoughts everyone--
Mar 15, 2008 06:48 AM
Barbara Cluck-Miksits
BCM Home Staging LLC - Ridgewood, NJ
Home Staging - New Jersey

Charlene,

I agree, I have built great friendships with some of my clients. I have clients that have moved to other states and I still keep in touch with them through email.

But you do get those clients that keep changing everything you move and place. Sometimes you just have to let go and let them do what they want and hope for the best.

Mar 15, 2008 02:42 PM
Charlene Storozuk
Dezigner Digz - Burlington, ON
Home Stager - Burlington Ontario

Roberta - Thanks for your comments.  How interesting that you got to meet Ann!

Julie - Thanks so much!

Barbara - It's true, you can only do so much "policing" of your staging job after the fact.  I guess some times you have to just hope that they will trust you on why you arranged things that way and hope that they do not move anything.

Mar 20, 2008 04:09 AM