Recently someone sent me a referral from the rain. I was flattered and honored! When I received the e-mail...no customer info...no phone number...just please wait until you get my referral form.
I have no problem with that...you want to get paid...you wanted to ensure I was a person of my word.
I understand and would ask the same thing!
The truth is we lost the referral before we even received the customer's name. Why, because the referrer was not ready.
You see in my mind if you are going to send referrals you might want to have a referral form in place...One that is accessible and one that can be faxed or e-mailed.
If not.... use an e-mail..with the customer's contact info, your contact info and the amount of the referral fee! Not hard is it....apparently it is.
Funny thing while the referrer pushed us to get this form to them...I sent an e-mail accepting the referral and what the referral fee would be...not good enough...they needed the referral form. OK...we can play your way!
Eventually because they could not get their hands on a form over the weekend, they accepted the e-mail and said it will suffice until Monday. Once again I had no problem with that...now let's call the customer!
Once I got the customer info...I contacted the customer...it was too late...they decided...they were in a hurry to buy and needed someone immediately...and it wasn't us.
They were kind enough to tell me if they need our help they will contact us. I thanked them and left with these words..."If you like the agent, stick with them..real estate has been tough...so they do in fact deserve to get paid." The potential buyer's were appreciative...
All this transpired in a matter of 2 hours time! Business gained...business lost!
A word of advice: So for you people who send out referrals to people in the rain...be ready...and darn it...if you don't have your form ready...either use mine....or accept my e-mail as the referral form.
I don't know about you....but we can always use more business and whether you have a referral form or not...you hand me business....if we sell your customer something...I promise..you'll get paid!
Disclaimer: The opinions expressed by The Activerain Network and it's members and those providing comments are theirs alone, and do not reflect the opinions of Midori Miller and CENTURY 21 Sundance Realty. Midori Miller and CENTURY 21 Sundance Realty are not responsible for the accuracy or content provided by The Community.