I wrote a blog the other day about thriving or surviving in this changing real estate market.  You can read the blog here:  Survive or Thrive - Carpe Diem.

In response to that blog, I received the following email:email

 

 

 

 

 

 

 

 

 

 

Right, right, I hear you loud and clear new agent, and my answer isn't pretty.

A few weeks ago I went to seminar at one of our sister offices in another town, on how to get price reductions.  It was very informative and interesting with some great perspectives from top producing agents on what they were doing right now in this market to get their seller's to be more realistic.  But my big Ah-ha from this discussion wasn't from the presenter; it was from "Gnat" an agent in the audience.

About three quarters of the way through the seminar I could see that "Gnat" was getting agitated.  He started interjecting his thoughts more and more.  Eventually he stood up and started shouting and pointing his fingers at the group (I'd say about 50 agents).  He said, "Listen you guys, you're never going to work these deals like you should, why don't you just give them to someone who will?"  I have to admit, I was surprised by this little outburst.  I rolled my eyes at the guy sitting next to me.  As the seminar went on, and more ideas were being shared, "Gnat" stood up again.  This time he was boiling and waving his hands all around, he again said, "If you can't do your job, then let me do it!"  He started shouting "2.5% of zero is zero, if you just let me work your deals, I can sell them, I can close them, I'll even give you a referral fee!"  Now I look at the guy next to me and really roll my eyes.  "You're just not working the deals, give them to me!" Gnat shouts.  

gnat

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ok, ok, so this little town breads some serious hostility I'm thinking.  I better get back to my valley before this crazy guy really goes off.  So after reading this email from new agent, "Gnat's" rant came to mind.  Ya know, "Gnat" is right, you gotta work these transactions.  This is not 2006 where you can put an overpriced listing on the market and it will sell anyway.  Today you have to know your hyper local market and you have to be able to communicate the market data to your seller consistently and in a form that he'll understand.  It takes hard work and a commitment to the process to make a seller understand.  Our job is so much more than just real estate.  It's also about understanding people and how they need the information delivered.  Some people are very visual and need charts and graphs, others only need the numbers.  Some are emotional and need time to digest, others are very bottom line and just want the straight story.

So new agent, here is the answer to your question.  Don't take an overpriced listing in the first place unless you are prepared to go the distance.  And if you do decide to take the overpriced listing then you better gauge your seller's motivation before they sign on the dotted line.

If you wouldn't bet the farm on your CMA and you don't know how to compute absorption rates then please partner with someone who does.  "Gnat" is right, 2.5% of zero is a big fat ZERO!  You are doing a huge disservice to your clients if you take listings that are overpriced and you don't know how to get a price reduction.  And even worse than this, you're messing up the market with all of this stupid overpriced inventory sitting out there.

What happened to the days when new agents had to partner with a seasoned agent for the zerofirst several transactions?  Why don't we do that anymore?  And if you're not experienced in this market then you're new.  You cannot learn this market from a book or training class.  This market takes dedication and a through understanding of the numbers. 

When I look at the MLS and see listings grossly overpriced for months on end it makes me want to bang on the seller's door and ask them why?  What does your agent say Mr. Seller?  Does he give you the market data?  Don't you know that only the top10% of the listings in your neighborhood are selling?  Is your agent providing you with weekly updates on showings and feedback?  Do you know how many houses are in escrow?

So new agent, the answer to your question is, "Just say NO."  Don't take the grossly overpriced listing and if you do decide to take a listing that is overpriced, make sure the seller knows your marketing plan before hand.  Have a strategy for price reductions and use the numbers to tell the story, not emotion. 

2.5% or even 3% of zero is still ZERO no matter how you look at it, so if you're having problems getting correct pricing on a listing, please ask someone for help.  It's better to take a referral fee and get the house sold than to make yourself and the seller miserable.  Don't spend money on advertising and carry a huge inventory of houses that will never sell, it just doesn't make sense!

Before I hit the little publish button here, I have two thoughts. 

1. Anyone that reads my blog or knows me personally understands that I am the first to jump in and help any agent, so this post comes from a place of smacking some sense in to those agents walking around complaining about their seller's.  This is tough love guys, your seller isn't the problem.  Just think about who took the listing in the first place.

2. And yes, of course I have some overpriced listings, but I'm working them every single day and you bet that my seller's have the most up to date market data that I can find.  They get it delivered to them in emails, in charts, in stories, and in blogs.  I am in constant communication with my sellers and like "Gnat" my data just swarms around their heads while they try to swat it away.  Eventually I'll get through, I won't stop until I do.

 

62 Comments on Real Estate According to Gnat

FEB
25
2008

Days on the market always equate to price.  After showing my sellers the compsy - I know you will do what you need to do to get what you want - your home sold.  Give them the facts and let the sellers make the decision about price.  It works every time!

10:36am • #1
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I love your drawings, there seems to be a gnat in every class I take. But, your point is well taken, agents need mentors for a few transactions, I do it with my team. They are an extension of me and how I want clients taken care of. 
10:44am • #2
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Tracy - good story and post.  I have three listings that I feel just won't sell in this market.  I have let each of the sellers know and we did 1 year listings hoping that a year may change some in this subdivision. 

Have a Fabulous Real Estate Day Tracy!

Anona

10:45am • #3
Good advise wish I had known that when I was a brand new agent just trying to get every listing I could. I learned the hard way.
10:46am • #4
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Mary - I find seller's very stubborn in this market.  They feel like they're owed that equity that they didn't cash out in 2006!

Missyy - Agents do need mentors for a few transactions especially in this market.  The Gnats are annoying but we need them!  ;-)

Anona - Any listing will sell in any market if the price is right.

10:48am • #5
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Vickie - My point EXACTLY!  You don't have to take every single listing!
10:49am • #6
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Tracey - "What happened to the days when new agents had to partner with a seasoned agent for the first several transactions?  Why don't we do that anymore?"  I absolutely agree 100%!
10:54am • #7
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Jason - It's greed I guess, but the reality is 2.5% of Zero is still a big fat ZERO.  You can't sell listings if you don't know what you're doing in this market. 
10:56am • #8
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Oh the gnats...annoying when they're right isn't it? But he does have a point. I think the hardest thing for this new agent, or any agent actually is that we just don't know what the "right" price will be. So we do our best, communicate with the seller and then adjust as the market dictates.

11:02am • #9
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Colleen - I agree, knowing the numbers for the neighborhood is the only way.
11:12am • #10
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Fabulous post, Tracey!  Not only do we need a plan to price it right from the beginning, but we have to remain in constant contact with the sellers...that's not easy to do when all you can report is no showings, more competition on the market and few sales in the area.  I wish I had been given a seasoned agent to work with when I was a rookie - it might not have taken so long to learn these things as it did on my own.
11:22am • #11
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Lisa - You hit the nail directly on the head.  You either learn from the school of hard knocks or partner with someone who already learned from the school of hard knocks.  ;-)
11:50am • #12
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Tracey, great post...but the long tail of this post is that any money you spend on a listing is essentially a buyer expense and not a seller expense. The seller expense is the time and effort you  spend on gathering all of the supporting information to price the house so it can sell in this market. Price really is almost the sole reason a home will sell. After you take the listing, the money you spend on marketing the home is to attract BUYERS, if your ads and marketing is not attracting buyers stop spending the money.
12:49pm • #13
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Ralph - I agree with you 100% which is the reason that I do carry some overpriced listings.  But I work them, and I do get buyers from these listings plus I also stay in contact with my seller and build a good solid relationship.  They need me now more than ever.  They need my market knowledge and my interpretation of this information.  My point of the post is don't take an overpriced listing if you're not going to work it (both sides, buyer attraction and selling).  The MLS is FULL of grossly overpriced listings that are hard if not impossible to show, one picture or bad pictures and nothing else.  Then to top it off, I hear these same agents complaining about their sellers.  URGH!

1:00pm • #14
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Tracey, great post. Every overpriced listing will eventually sell. It may take weeks, months and maybe years, but they will eventually sell. The only problem is Sellers don't have the patience to wait that long. If you can't get the Seller to price the house in the market, walk away. Let someone else list it. Wait and get it on the rebound. Some times it is better to be the second or third agent to list a property.

Great Post!

2:00pm • #15
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Here here, Tracey!  It's truly a battle out there right now.  Listings are a vehicle for our business, and can be a blessing and a curse at the same time!  I have an overpriced listing in a desirable urban area right now and am getting calls and leads off the sign.  That's good - it's getting the local buyer's attention.  The showings are legion but with zero interest at the price.  I'm after the seller to drop the price and may rent it instead, but the leads make it less frustrating.  You've got to evaluate the cost/benefit for each property.
2:38pm • #16
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Tracey- I do not agree with taking overpriced listings. The only time it is acceptable to me is if we have an agreement that the seller will reduce their price in 30 days. The other time is if we know for sure that WE can sell the overpriced listing. We do not use our listings to get buyers since we are listing agents and we refer our buyer calls out unless it is a direct referral from an Active Rain member, one of our SOI or a qualified buyer from our AR blog. It is not in the sellers best interest to use their overpriced listing just to get buyers. Our job is to sell our listings. There are way too many overpriced listings on the market and that only makes the absorption rates longer and hurts the sellers that are really needing to sell their properties. I have a post in draft about a seller this happened to and now we are having to do a short sale because their other agents overpriced their home! 
2:42pm • #17
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Michael - Yes, every overpriced listing will sell eventually, but it may take years.  Sometimes the rebound approach works and sometimes educating the seller works.  The main thing is to stay connected to the seller.

Jeff - You are so right, you have to evaluate the cost benefit of each property and seller.  Sometimes it makes sense and other times you need to just walk away.

2:43pm • #18
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Katerina - I don't know how to say this delicately, but if you have listings that haven't sold in thrity days then they are over priced.  I guess it depends on what you consider to be an overpriced listing. 

I understand what you are saying and I do agree, but if I know the seller is motivated and will drop the price then I will take the listing.  If someone is just testing the market and has no intention of moving then I won't take it.  We all have to make our own business decisions based on our own set of factors.  I love ya Sis and totally mean no disrespect, just my opinion.

3:21pm • #19
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Tracey,

I don't think it matters whether one is a rookie agent or not. It is simply common sense and knowing your market thoroughly. People used to tell me that I should take overpriced listings to get my name out there.

So, I ask, do I want my name out there for two years? And looking like I can't sell a house? I passed up a great house a year ago because the owner had set a very high price and would not be talked out of it. I knew the neighborhood well. It is still on the market. I drive by it everyday and think to myself. What was that Realtor thinking?

3:21pm • #20
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Vickie, great post, thanks for the reminder.
3:23pm • #21
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Tracey, I just read an article yesterday in Real Trends mag and they were talking about overpriced listings being one of the biggest negative factors in the market right now. And I couldn't agree more. There are 1150 active listings in my market right now. Probably 50% are grossly overpriced and another 25% are grossly under priced(short sales with no chance in hell of working).

If we got rid of all of these properties my market would be back in line. And of course most of the ones left would be my listings:) Ok maybe not most but a bunch of them. Over pricing a listing in my market right now is certain failure. I am in a declining market. Even if they do eventually convince them to reduce they will still be too how because the market has now moved further downward.

Well done Tracey!!!

3:23pm • #22
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Karen - You're right it doesn't have anything to do with the length of time in the business, but market knowlege and willingness to deal with the issues at hand.  Some agents learn this lesson quick and some never learn.

Tony and Darcy - Who's Vickie??

Bryant - I couldn't agree with you more, if the overpriced listings were gone as well as those short sales that will never work we wouldn't have half the mess that we do now.

3:30pm • #23
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Tracey...

After reading all of that and the comments I'm left with one train of thought...

I would have thrown a donut at the guy. It wouldn't be the first time I did something like that in a seminar type environment.

Ain't nothing like a good food fight to shut up a Gnat :)

P.S. Spitballs work well too :) 

TLW...ROAR!

3:54pm • #24
Tracey, Talk about turning lemons into lemonade: instead of just being annoyed by the Gnat's interruptions and insistence, you not only learned a valuable lesson you shared that lesson with us.  Between your post today and Matthew Gosselin's post a few days ago about his dentist's customer service, I'm learning that Attitude is Everything!   Thanks for the reminder!  Cheers, Harley
4:00pm • #25
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Great advice to share - I love your writing.
4:10pm • #26
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TLW - Although annoying, the Gnat had a great point.  I agree with him, if I didn't I probably would have thrown him a donut or hard bagel which is all I had in my purse at that moment.  ;-)

Harley - I agreed with the Gnat so it was easy to turn the lemon in to a lemonade.  Gnat actually said out-loud something that I had been thinking for a long time but repressed the urge to say.  Attitude is everything.

Jason - Thanks so much.

 

4:24pm • #27

Tracey, As an appraiser what I see all to often is, the overpriced home finally selling for $20,000 to $60,000 below market value. I appraised 1 home it was on the market over a year , listed at $425,000 down to $359,000, in the mean time 2 of the same units sold for $330,000 & $340,000. That listing expired, and the new listing was at $299,000, and it closed at $280,000 in less that 25 days. So this home went from being overpriced at about $75,000(2005 prices) to being sold at $50,000 below market value. This was not a foreclosure or a shortsale! Just poor marketing. This is the really bad part, if you get another appraiser who doesn't do the right research, or doesn't care, the $280,000 sale looks good. Folks we just lowered the value of a neighborhood by about $50,000!!!  Rocket science!

                                

 

4:52pm • #28
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Thanks for the great post. I'm a newbie in the industry and this really helped out a lot.
5:54pm • #29
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It is amazing the difference between the seller that has the message and one that still thinks they can set the price and the market will have to come to them. NO is the best advice if they are not willing to adjust to reality.
6:17pm • #30
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Michael - Now this is scary.  Another reason not to take the grossly overpriced listings!

Lindsay - Glad to be of some help.

Terry - Some seller's get this over time, some never do.

6:41pm • #31

From a young guy who has had it great for the past 8 years, I always take overpriced listings ......

In two to three weeks I'm at there door banging, until they answer the door.. We need to lower.. how much?.... low low low...

In 8 years I had 4 expired listings

You have to be more than tough with seller if not... they will make your decisions for you ...

6:57pm • #32
I think it is very hard for a new agent not to be brow beaten by a seller, unless there is a strong mentor to guide them. And of course an overpriced listing will not even get offers in this market.
7:28pm • #33
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These are great words of wisdom Tracey and a problem we all have to deal with.
7:35pm • #34
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Tracey, Great post.  You sound a lot like me.  I was on an appointment the other night and had to turn it down.  I just said could you please just call me after the listing expires and you are REALLY ready to sell the house.  Well, I did't say it quite that snarly. . .
7:46pm • #35
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Since I can't convince 50% of the sellers in my market to take their homes off the market, other solutions have to be found.

I agree you have to work the listing, but you can't get blood from the proverbial turnip (is that how it goes??).  A huge number of our sellers are turned around in their homes and have no other resources to cover a loss at closing.  We are also facing the crunch of the 1, 2, and 3 year adjustable products that are putting a huge strain on the home owners.  It will take time and patience to sort out the mess, and there will continue to be painful corrections.  It's a good time to buy...;)

7:51pm • #36
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Michael makes  a really good point- often overpriced listings go from being overpriced, to an eventual sales price that may be under market.  As I always tell my sellers, how you leave the starting gate often reflects how you will finish in the the race.  A strong start in real estate often means a strong finish.  While annoying, those little gnats often have something of value to say.
8:35pm • #37
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Great post - Many of my current listings are VERY challenging right now and the sellers are really stubborn about the price.  I had one that wanted to list the home for $585K and I said that I wouldn't take the listing because I didn't think that it could sell at that price.  We agreed to $525K and two weeks into the listing (and $450+ of my marketing dollars already spent), the seller announced that we could be raising the price to $569K.  Argh.  I did my best to stand my ground, but it just didn't work in this situation.  Lessoned learned.  I just turned down another listing with an unreasonable seller -- and I am working with another listing to rent out their property until the market shifts.

8:49pm • #38
377,438 Points 9 Featured Posts Outside Blog
Interesting post.  So what happened to "GNAT" ?  I do believe that most buyers have more realistic expectations on home prices than sellers do.  I do believe that most buyers do more homework on pricing than sellers do.
9:10pm • #39

Fantastic post!  Well said!!  Thank you!!

I go to every listing appointment armed with numbers, shown every which way I can.  Comps just in the neighborhood, comps up to one mile away, similar properties in up to 5 miles radius (or in the whole city), absorption rates, you name it I've got it.  I've taken plenty of overpriced listings in my day, only to have agent number 2 walk in after expiration, get the lower price and the sale.  Now I'm hard pressed to take an over priced listing, though we can't always avoid them. 

9:38pm • #40
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Wow Leo - let me know how that works out for you now.  It seems a very different story these days.

Maria - I agree, a new agent or an inexperienced agent needs a good mentor and tenacity!

Wayne - It certainly is!

Audrey - I just took an expired listing with a huge price reduction, but we're chasing the darn market down and I wish we would have started even lower.  It's hard fixing somebody elses mistakes too.

Joe - This is a great time to buy and it's going to be some time before this mess is sorted out.

Ginger - You couldn't have said anything more true.  You should write a post about this very thing.  The way the listing leaves the gate is the way that it ends the race.  Broker Bryant wrote about this very thing a long time ago.

Kerry - Great example of the school of hard knocks.

Judi - I emailed Gnat that I wrote a post about his little outburst.  I haven't heard anything yet.  Maybe we can get him to comment here. 

 

 

9:40pm • #41
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Tina - See it's that school of hard knocks that is the best teacher of this lesson.  Thanks!!!
9:47pm • #42
5 Featured Posts
TRACEY  I could be your knat...great post...better to give tough love to a newbie than to let them die slowly on th e vine ....teach them to get the job done...not to kiss but of the seller
10:00pm • #43
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Tracey - fun, informative read, and the graphic is absolutely excellent. And anything that has gnat in the title will get my attention. Really good work here.

cheers 

10:03pm • #44
343,204 Points Outside Blog
Your comparison to gnats is cute and interesting. True indeed.
10:51pm • #45
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There are also many seasoned agents that over price listings and they just sit there. I am sure it is all about getting the listing. Not a good thing for the client.

11:00pm • #46
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I've taken over-priced listings...  but I now have come to feel that it isn't ethical to take a listing that isn't priced where I think I can sell it.  It doesn't do a service to the seller... unless they KNOW it is over-priced. 
11:31pm • #47
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Tracey:

Lets back the train up --- part of your blog I agree with an overpriced listing does a disservice to the seller the agent etc. But you have to ask yourself why does an agent take an over price listing. Several factors need to be considered.

  • Most brokers want activity from their agents. I have been in brokerages where they do not care about if the listing is price right as long as they (broker) have a sign up in the neighborhood.
  • Ego, even in your blog you mention having over priced listings. "Why" did you take them knowing that the market did not support the price --- ego.
  • Doing the sellers grind to bring down the price. Apparently many agents feel that they can have a come to Jesus moment with their sellers that will get them to see the wisdom of bringing down the price, with data and email communication etc. When being honest would have been the solution, or just saying no to taking the listing. Sharon Simms recently had a wonderful blog on this subject -- definitely worth reading.
  • So, this new agent is learning a valuable lesson. As well as the GNAT agent.
  • As agents we need to all lead by example.
12:15am • #48
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Good response, and you're exactly right, it's better to walk away from an overpriced listing.
12:37am • #49
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It's beyond 0...It's negative.  Agents are spending money on desk fees, and advertising...all to rest assured that they will get nothing.  I never understood that mentality...
12:54am • #50
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Tracey- In our market the right priced listings take at least 6 months to sell, we have over 72 months of inventory, there are some that even when priced below what they should be, do not sell. We just showed a gorgeous home that the bank now owns and the bank is putting up to auction. This home is worth over a million, will appraise at least at 1 million, comps in the area, 1 million, and it has not even sold at 750k! This is a steal of a house. Foreclosures are expiring on a daily basis. 

We have multiple offers on many of our short sale listings and we get those offers in within 30 days, BUT- it takes about 90 to 120 days to get them closed, all that time is still considered time on the market.

But we also have some that we have priced right but the BPO comes in higher than we think it should, our hands then are tied. We are not going to walk away from our seller who is willing to take whatever offer they can get just because the bank hired a bimbo to do the BPO. We have formal complaints filed all the way to Freddie Mac. But we won't desert our seller and we priced the listings correctly. 

It is relative to the market that you are in. We had a time here just last year in the summer and fall; where out of 1700 listings there were only 39 sold in one month in a population of over 60,000 people. Now, those 39 were not the only ones listed at the right price, and they were on the market for over a year before they sold. We sold two of those.

We have sellers who owned their property outright and dropped their prices so low that you would think you were at the bargain basement and still no takers. There were NO buyers.

Then in December of 2007; the buyers started coming and the very same properties we had listed with the very same prices they were listed for started to sell.

I still love ya too!  

 

2:30am • #51
165,557 Points
Tracey, Thanks for the story and the post.  I believe that price is about 90% of getting a home sold.  "Gnat" might be right, but he won't make any friends with his rude outbursts.  You got the same point across in a much nicer way.
6:54am • #53
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We have a similar soft market here in Indy; one thing that I have success with is including a price reduction in the listing contract that says "we agree to drop the price $5,000 every 21 days" or "we agree to drop the price $10,000 after 11 showings" or something to that effect.  It puts the reality on the table without putting it in their face I guess.  It also eliminates the dreaded conversation you have to have with a seller that doesn't understand why his/her house isn't selling after "x" number of days or showings.  It would be great to always get the price right the first time, but again the reality is sometimes you miss it for a whole host of reasons so this language in the listing contract gives you some room to get it right.
7:15am • #54

Tracy -- Let me offer a rookie perspective. I am approaching my two year aniversary and consider myself a serious student of the market and the industry.  In my market I see one of two things happening. . .Agents take overpriced listings and market the hell out of them and they still do not sell.  Pretty pictures online will get buyers looking, but buyers want value and will not buy if the home is overpriced. 

On the other end of the spectrum I see agents list properties at an appropriate price, slap a sign in the yard, throw it in the MLS often without even an exterior photo for days.  These home are getting passed over by buyers who are surfing online through the very generous inventory in our market.  Soon, I see price drops and a sale well below where the property could have sold if properly marketed from the beginning.

Though I am by no means a veteran and I often struggle with pricing in a market that is changing, I think responsible agents need to price well AND market aggressively.

9:50am • #55

This blog is great.  Its funny, just a couple years ago when you went to a listing presentation it was like a bidding war.  The agent that came up with the most price that they could sell the property for would get the listing. 

Things have changed now.  We actually have to do a CMA and if the seller doesn't except our data then we have to make the decision to walk.

Make it a great day!

11:55am • #56
121,298 Points 6 Featured Posts Outside Blog
That was a great post. I loved the story and I loved the graphics. Those GNATS were awful big though. If they were coming my way, I would run!
3:48pm • #57
FEB
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Tracey -- great story!  I am amazed at the gnat guy!!!!What nerve!  lol
8:51am • #58
Good story.
7:45pm • #59
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Had to come back and look at your drawing again. and thank you for the good words about our zillow piece. even got to hear from some zillow folks on that one, we did.

cheers 

7:51pm • #60
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Tracey- OM Gosh, I just read Gary's comment and went back up to look at your post again. You did that drawing? WOW! That was like major creative and innovative! 
8:45pm • #61
MAR
04
2008
256,965 Points 7 Featured Posts Localism Sponsor Outside Blog
72 months of inventory.  My goodness.  Should I shut up now about Lancaster's 13?
2:16pm • #62

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Tracey Thomas Calabasas, CA Real Estate

Calabasas, CA

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Keller Williams Realty

Address: Calabasas, CA, 91302

Office Phone: (818) 652-2937

Cell Phone: (818) 652-2937

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I believe there is more to Real Estate than showing property and taking listings. I have over 25 years of marketing experience plus I'm a self proclaimed computer nerd and love Real Estate technology.

I invite you to contact me regarding the sale of your home. When called upon, I will show up, on time and prepared. You can be sure that a one hour investment talking with me will yield at least one or more priceless ideas!


 

 

 

 

 

 

 

 



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