Written by:
Darleen McCullen, REALTOR®, Broker
Keller Williams Realty
Phone: 919.454.8864
Email: darleen@darleenmc.com

Do you find that you go beyond the Call of Duty for your clients - or are you just average - and do "just enough" to get by to get your clients to the closing table?

I would venture to say that most Buyers and Sellers are seeking a REALTOR® who goes the extra mile - and who is a Problem Solver and not just an Order Taker.

In 2008, let's all strive to exceed our clients' expectations by over delivering.

I have the perfect example of going above and beyond...if I may have I have a moment to toot my own horn...

Recently, I had a First-time Home Buyer client who had a huge problem - and desperately needed someone to help him. Because of client confidentiality, I will spare you all the details here - but I will say that by the time everything was over, he was singing my praises. Yea!

We were having to deal with a large corporation - and because of some "bright" individual's error, my client's closing had to be rescheduled several times. Everyone was giving him the runaround - and no one in the company seemed to be willing to help. 

When I found out about the problem, I researched the Executives at the company and put in a phone to the Chief Executive Officer's assistant.  I emailed her, as well as the CEO of the company.

Within 15 minutes, my client had a phone call - and the problem was resolved. Complete with multiple apologies from the management at the company. My client said they were tripping over themselves to be helpful!

He will forever sing my praises because I solved a huge problem. My client said to me, "That was some email that you wrote. I read it several times - and it was quite impressive. Thank you so much for helping me!!"

It's stressful enough being a First-time Homebuyer without having major obstacles - but it does sometimes happen. I am just grateful that I was able to step in and do what was necessary for the client.

No one should have to endure the stress of being a First-timer + all of the additional stresses the come along with moving.

I wanted to relieve as much stress as possible for my client. After all, my motto is "REALTOR® on a Mission...NOT Just Seeking a Commission!^TM And I do everything within my power to live up to it.

Please share...What do you currently do - or have done to go above and beyond for your clients?

Darleen McCullen, REALTOR®, Broker
Keller Williams Realty
Phone: 919.454.8864
Email: darleen@darleenmc.com
Website: http://www.darleenmc.com/

Disclaimer: Opinions expressed by those who are part of the ActiveRain community, including those providing comments relating to this blog, are their opinions and their alone - and do NOT reflect the opinions of Darleen McCullen and Keller Williams Realty. Darleen McCullen and Keller Williams Realty are not responsible for the accuracy (or lack thereof) or content provided by others.