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Channel 5 (kpho - Phoenix) just did a great expose' on mold remediation scams that goes hand in hand with everything I've been shouting for the last 5 years.

They put some mascara on a bathroom wall (see photo above) then called in some companies to check out the "mold".

Not one company even addressed potential root cause as to why "mold" would be there in the first place, none of them did a visual assessment, and only one company even offered to test the "mold."

BUT, they were all happy to give $1000 - $2000 bids to remove the "mold."

These companies are preying on people's fear, draining people's bank accounts, and potentially DIMINISHING the quality of the indoor air/environment with the use of chemicals which were not needed in the first place.

Until we have some basic regulatory measures in place, and the Associations governing my industry decide to step up to the plate and police their members to help protect the consumers, it will continue to be the Wild Wild West.

Consumer beware...

Here is the link to the full article and video clip:
http://www.kpho.com/iteam/15414355/detail.html?taf=pho

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8 Comments on Mold Scams

FEB
26
2008

I agree with you that there are many scam artists out there. I am a certified indoor air specialist and when I am called in about a mold issue the first thing I do is a moisture test. Mold can not grow without moisture. If the area passes a moisture reading test I advise the client that a sample or samples should be taken of the substance to determine if it is mold and what type. I tape around the area to be sampled and take photos of the area a close up then a pic from about 10 feet away then a pic from the entrance to the room. I then will take a swab sample and send it to a lab. I use 3 labs so as not to be affiliated with just one lab. When the results come back I complete and on-line report along with pictures and any other information I have found and send it to the client. If it is mold and it is in a small area below 10 ft.x 10 ft I explain to the client that an area of this size can be re-mediated by the client themselves according to EPA . I never offer to do the work myself as that would be considered a conflict of interest and against the guidelines of the associations that I belong to. I do if the client wishes explain what needs to be done and how to go about doing it. If they want to clean it themselves.

This is just a brief description of how I would handle it there is more detail to this than I have written. I hope this helps some believe that we are all not it this to take advantage of a client that does not have enough knowledge themselves on what need to be done. If you ever have something like this in a clients home and you are not sure what to do please feel free to contact me and I will help in any way I legally can.

10:07pm • #1
FEB
28
2008

Hi Mark.

The one thing I would like to stress to you, is that the EPA and New York City Guidelines are outdated at best.  Every situation is completely unique, as are the occupants.  When dealing with the 10 sq. ft. "rule," please understand that this could completely back-fire on you and cause VERY big issues.

As far as being "affiliated" with just one lab, though I've used different labs over the years, the lab I use now has a PhD Mycologist who Im very happy with.  He comments on all particulates seen, (not just mold spores) which gives me great insight into other possible contributing factors.

I suggest you continue studying, don't venture too far outside of your area of expertise, and attend some good IAQ/IEQ conferences as well as building science conferences when given the chance.

I am not at all impressed with the "certifications" being offered by the labs - talk about a conflict of interest!  They teach people how to take samples - not how to actually think outside of a box, perform a meaningful assessment, and utilize good common sense.

12:33am • #2

Ironically, I just had a 2nd opinion project where I pulled samples from the same exact locations that the other company supposedly pulled their samples.  Guess what?  Nothing visual, no moisture source, and what would be considered a "normal" indoor fungal ecology.

Go figure...

This company after doing the testing supplied these folks with a $15,000 mold remediation bid.  No typo - $15,000!  That's a pretty expensive fish hook eh???!!!

11:20am • #3

Hi Stacy,

Thanks for the information. I would welcome any and all information to furhter my education as I am not a scientist and do not plan to become one. Any information you have to help would be greatly appreciated. Learning is a wonderful thing, so if have any could you please e-mail it to me?

2:59pm • #4

Hi Stacy,

Thanks for posting this. Mold is a HUGE issue that is so potentially scary and misunderstood. I am not at all surprised to hear of this type of industry abuse... How do we best work for our clients to help them with these issues - whether sellers or buyers?

8:19pm • #5

Thanks Stacey, I was able to weigh this post against a recent experience with a client that wanted to test for mold. One company had a minimum base price to start of $1000 just to begin testing for mold. The other has a phase in plan that was priced by the hour and then go to the next level if mold was present. My client got away with $140 in hourly charges instead of $1000!

 

9:25pm • #6

Mark -

I'll try to pass things along when they come my way.

Thanks.

Stacey

10:56pm • #7
FEB
29
2008

Thanks for the great question Alex.

First and foremost look for someone who is purely a consultant (and hopefully a great one!)  If they perform remediation also, or do duct cleaning, or carpet cleaning, etc. understand that there will be an inherent conflict of interst.

Mold doesn't have to be a big scary deal breaker - especially in real estate transactions.  If you represent the seller, suggest that they get a home inspection prior to listing the property.  If a mold or moisture issue arises from that inspection, bring in a competent and qualified consultant to assess the issues and write the protocol to fix it.  The consultant should make sure everything is well documented; what the root cause was, findings, photos, protocol to fix, and post-remediation verification that the home is healthy again.  Then, have your client disclose HONESTLY, so it doesn't come back to bite you or them in the butt later on.  A good consultant is always willing to discuss limitations of sampling, their report, etc.  Beware of any consultant who will give you a certificate or other bah fooey non-sense that the home is MOLD Free.  It doesn't exist.

If you're representing the buyer, make sure that the consultant is as cost-effective as possible, while still being able to do their job well of course.  Please help them (your client) do their homework or at least point them in the right direction to get accurate information that is not fear based.

Learn enough of the signs to look for when representing either party.  Enough to help your client without being an "expert."  Sometimes people lie and hide stuff from their realtors as well, and I worked on a case where this scenario happened and the realtor was still named as a party in the lawsuit.

I have a good article in my blog on hiring a mold consultant that would be helpful to you.

Don - As far as pricing goes, I'm glad to see you get it!  When I have a new potential client for a real estate transaction (which I typically won't even do unless it's a referral,) I send them my CV, my rate table, and a "guesstimate" of costs given the information I was provided.  I have a 2 hr. 1st site visit minimum, then samples, reports, etc. would be additional and is broken down in my rate table, if needed. 

Many realtors tend to get very frustrated when I can't give them an exact $ amount over the phone.  I always use the analogy of calling a doctor and telling them your symptoms over the phone.  Until the doctor actually SEES you, they won't know what, if any tests will even be needed.  My job is the same.  On some projects I don't take any samples.  On other projects I do.  Each project is unique.

Also beware of the companies majorly inflating the sample costs.  I just did a 2nd opinion project where this "one day wonder" was charging $150 per air sample (my cost is half of that.)  Think he wouldn't be gung ho to collect as many samples as he could???!!!

It's an interesting industry...

-Stacey

11:19am • #8

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Stacey Champion

Phoenix, AZ

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Champion Indoor Environmental Services, LLC/Champion Indoors, LLC

Address: PO Box 362, Phoenix, AZ, 85001

Office Phone: (602) 788-0033

Cell Phone: (928) 301-2794

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