Lately, I seem to be wading through quite a few clients who come in wanting to see homes and who - unfortunately - I have to turn away. Equally unfortunate is that sometimes they don't understand why and end up getting upset. So this is a post trying to explain my position.

There are two sides to a real estate transaction - the listing (seller's) agent and the selling/co-operating (buyer's) agent. When most people call to see a home, unless they call the listing agent directly, the Realtor who receives the call hopes to become their agent, that is, the buyer's agent. This does not mean that he hopes to sell them just that particular home, but simply wishes to work with them until the right home is found. Hopefully, the client likes him enough to stick with him throughout the search.

Also, as Realtors, we are ethically required to ask if you are currently working with another agent. If you are not happy with your agent and are looking for a new one, feel free to tell us. But I seem to run into quite a few clients who have an agent and are still asking other agents to show them homes.

Why is this? Even in this competitive market, are there really Realtors who will turn their backs on buyers? Or have we turned so pessimistic that we don't believe our clients will ever buy homes?

Either way, please remember: I for one will never show you a home if you are currently committed to and working with another agent. It really is your agent's job. I would hate to take time away from clients who are committed to me - after all, I wouldn't want them to be shopping by themselves.

 
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8 Comments on You're a Realtor, so Show me a Home!

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26
2008
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I agree with you.  But I also explain to my new clients, how I work. I'm happy to show them properties and help them find a home.  This service is free to them.  I don't get paid unless they buy.  Thus, if they want to continue to work with me, I request that they not work with other agents. If they want to see a property, they need to ask me to show it to them.  If they go to open houses, I ask that they let the agent holding it open, know they are working with me.  Its a tough conversation to have, I admit.  But at least I can weed out those clients that don't understand how we work, or are not willing to commit to one agent. 

7:48pm • #1
if you have too much, maybe you need a buyers agent.
7:50pm • #2
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We all get this from time to time. It's unfortunate becuase the public seems to think we are there to merely open doors.  I had someone today who needs to rent.  Rentals are generally a waste in my area because 90% are not listed, but my broker requested I take it and  it was someone who desperately needed a place.  He has two dogs no less (very tough around here.) I spent all day trying to find something - anything even if it wasn't on the MLS.  Turns out he's working with TWO agents.  Annoying since a day that I could have spent on something that had a better chance of panning may well have been wasted. 
8:13pm • #3

Paul,

You're right to have that conversation. However, my first qualifying question before I say anything else is to ask them if they're working with another agent. Since we get a lot of internet leads at Elite Properties, I guess some people just don't know how it works - they just plug in an address and see our phone number and call us.

 

8:14pm • #4

Ruthmarie,

I feel your pain. I'm learning to qualify better. Sometimes first impressions and first gut feelings are usually correct.

8:15pm • #5
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Purva - I have those calls.  I had one that was INSISTANT that I show them a house because their agent wouldn't return their call.  Red Flag #1.  I did what I felt was the right thing by telling them that I didn't want to infringe on another agents client.  They actually said they just wanted me to show them that particular house (and the one down the street) but when they purchased they would be using the agent that they already have.  You know, the one that wasn't returning their phone calls.  CRAZY!
8:16pm • #6

Mike,

I would love to get to the point where I need a buyer's agent. Unfortunately, that's not the issue here. I would hate to have my buyer's agent spend time driving these people around if they aren't committed to him/her.

8:17pm • #7

Leesa,

Nice to know everyone's in the same boat every once in a while. I had one whose father was a Realtor, no a broker. I asked her point blank - do you have an agent you're working with? No. It wasn't until the day before the scheduled appointment that she said he would be writing up the offer. Obviously I refused to show the home.

8:20pm • #8

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PURVA BROWN

Sacramento, CA

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