Well as a few of you know, I recently had a contact from a potential client to list their home. This came from my web site that I just started in December, and I believe that he found me from my little activity here on the Rain. After the initial shock and excitement wore of, I contacted the home owners, got some information, and got about to doing my CMA. I had set an appointment for 1:00pm, so they could put the little ones down for a nap, and we could talk uninterrupted

The day of my appointment, I drove the short distance from my office to the residential community that the home was in. I was in the area 1/2 hour before the appointment in order to check out a new home subdivision being built. I wanted to see what the competition was. They had a larger home with an extra bedroom for the same price that my hopeful clients had paid for their home a year ago. That is stiff competition!

After looking at the model homes, I left for the clients home, and still being a little early, drove around the neighborhood to check it out. I then arrived at my clients home, and knocked on the door at 1:00 sharp. The husband opened the door and we introduced ourselves. Upon entering the home, I offered to remove my shoes before entering, but was told not to bother. Then I met the wife and children. The husband then proceeded to show me their beautiful home. It was over 3000 sq ft, had 4 bedrooms & 3 baths. All 4bedrooms were upstairs, along with a small study alcove. The laundry room was upstairs too, nice feature! The master room was large and had a retreat with a fireplace(for those cold southern Ca. days) and a large walk in closet and nice bathroom. They had ceiling fans in all the rooms.

Downstairs there was 2 living areas, a bonus room, and a nice open kitchen with lots of cabinets and a small pantry. Granite on the counter tops and an island with the sink and dishwasher that was facing the living room, so when the wife was in the kitchen she could see the kids playing. Outside was landscaped, over all the house was like a model home.

We sat down at the kitchen table and I showed them all the comps I had pulled for their area, and explained as much as I could to them. I had a lot of info, maybe more than what a standard report would have in it. My concern for them was that most of the homes in the area had been on the market for a long time, and at lower prices than what they were expecting. I don't think they were expecting the values to be so low.

I told them that it would be in their best interest if they could wait another year, mostly to avoid any potential capitol gains taxes, and to avoid the California capitol gains withholding tax of 3 1/3%. I strongly advised them to seek the counsel of a CPA in order to know what their liabilities might be. I told them they should do this before entering into any contract to sell their home, being it with me or any other agent.  

They really wanted to move for the new job, so waiting wasn't what they wanted. They had seen an agent earlier in the week, and was given a listing price, which they didn't like. They wanted more if possible. They asked about my experience and I told them the truth. They were my second listing appointment, the other was for a friend who was thinking of selling their home, but due to a prepayment penalty on their loan, I had advised him to wait until that period was over.  I told them I wasn't about to screw over a friend, and that was how I wanted to conduct my business. I told them my company would place ads in the local papers, and I would have it on my web site and Active-rain too. With open houses and showings to fit their schedules as well.

Over all I was there an hour and a half, Is this too long? They thanked me for my time and I left. They informed me that they still had one agent to talk too, and would get back to me. The last agent was a family friend, but was 30 miles away and they weren't sure if he could give them service.

When I got home later that evening, I sent them a thank you email. A few days later they let me know that they were going with the friend realtor, not much of a shock there. In a way I was glad, I see that this realtor has listed the home for more than other homes are selling for in the area. I expect it to sit a while, which is not what they wanted, because the job offer wouldn't last long. It is listed for $60,000 more than the new homes being built down the street, that is a tough sell. But I wish them well, and I hope for them that it does sell quickly, at any price.

 

 
Post is included in group: Tarbell, Realtors Group

16 Comments on My First 'Real' Listing Appointment

JAN
31
2007
1 Featured Post

You just saved yourself a lot of money marketing an overpriced home and a lot of time that you can spend on a motivated seller.  NEXT!  That one wasn't worth it.  You have to know when to say no. 

Don't be afraid to explain how appraisals work.  If you're not really sure, ask a lender or appraiser.

Don't be afraid to explain what "Buying a listing" is.  You are auditioning your marketing plan.  THey shouldn't be interviewing for "who offers the best listing price".

High list price vs. appraisal  and the vicious circle continues.

 

Thanks for all the tips Chris.

5:10am • #1
1 Featured Post

"But I wish them well, and I hope for them that it does sell quickly, at any price."

Did you communicate that to the folks?  Always close out cordially.  It is best to make a sale, but if you can't sell it, make a friend.

 

Hi MJ, yes I did fire off a thank you email and wished them well! 

6:15am • #2
1 Featured Post

Now you know that if the owner has a friend or relative that they are considering listing with, they WILL list with the family or friend.

Be careful giving tax advice without the credentials or without being asked.  That is VERY risky.

Lenn, Homefinders.com

http://www.homefinders.com

 

Hi Lenn, thank you for the comments. I went back and high lighted the fact of refering them to a CPA for advice. I was worried about a new California law where money was held at escrow if the home owners had not lived in their home more than 2 years. my state passed this law last year in order to get lost taxes from flippers and speculators who would buy a home and then resell it a few months later and pocket all the gains. California likes to get all the taxes out of us it can. They hold 3- 1/3%  of the selling price, and that could have amounted to over $15,000 to the home owners. There are guide lines that must be met in order not to pay this, hence I told them mulitple times to seek the advice of a CPA, for their protection. I never give any legal advice, I always advise them to seek out the proper professionial to answer any legal ramifacations.

6:26am • #3
1 Featured Post

Michael, I would stay away from giving tax advice all together unless they ask. And then simply tell them to speak with their CPA. It's important not to overwhelm them with too much information. Your main goal at a listing is too get them to like you. I spend more time getting to know them than I do actually going through comps and things. Sit down after looking at the property and have a conversation and see where it leads. Then when the timing is right bring out the comps. Not to spam you but here is are 2 links that will help you quite a bit. You can delete the links once you have read the info. I've been listing properties for 12 years. It's all I do. So I'm pretty darn good at it. Hope this info helps.

 http://activerain.com/blogsview/Make-your-listing-presentation-a-listening-presentation?1203

  http://activerain.com/blogsview/45-days-listing-agreements-Weak-I-don-t-think-so-?6251

 http://activerain.com/blogsview/Counting-the-chickens-before-they-hatch-?5594

 

Thanks BB, I like your links and they can stay. Also you can read my comment to Lenn above, no need to re-type.

8:17am • #4
1 Featured Post

Hi Michael

Lenn knows her stuff.

Even though you did not get THIS listing, you got the practice which has a value. It happens to all of us. One trainer told me once in an objection handling session that when they (the seller) say they have a friend or relative who is a Realtor, to offer to call that person on the spot and offer them the agreed upon co-brokerage  split to SELL the house. I have never tried this method however personally.  Thinking that would make the client feel unsettled.

You did everything RIGHT. Steven David has a GREAT expression it goes: SWSWSW Next

SW=Some Will

SW=Some Won't

SW=So What

Next  Good Luck Michael!

 

Hmmmm, interesting way to handle the friend routine. Thanks for commenting. 

8:20am • #5
1 Featured Post

Allison...

 

"So what?

The 4th SW:

Someone's Waiting.

 

Heres one from the Twilight Zone- Someone's Watching!

12:45pm • #6
FEB
06
2007
1 Featured Post

Hey Michael, Good Job! 

My first listing appointment was a flop too lol.

 

Hi Cory, I didn't consider it a flop, good learning exercise! Plus I think the house is over priced for the market, so they won't sell unless they get really lucky, and now they can be mad at the friend Realtor, and not me!

  

8:19am • #7
1 Featured Post

Michael-   How did you comment within a comment... That is awesome !!   I can blow a huge bubble with bubble gum and then blow another bubble within the first bubble...How cool is that !!

 

Way Cool! I can do it too! As for the comment in the comment, you just hit the edit button and then I always hit the enter key after their last message, and type my response.

10:01am • #8
FEB
08
2007
1 Featured Post

Michael, LOL sorry I didnt mean it as a flop perse... but you get the jist. Kristi and I went on a an appointment only to be told that they were just thinking about moving maybe a year from now... and all I thought was well here is a Mailer and Farming Client.... and the four letter world we learned in QS. . . NEXT

 

Don't worry about it Cory, no offense taken, I knew what you were getting at, how are things for going for you? My listing I had was just down the street from you, in the Mapleton Homes.

 

12:05am • #9
1 Featured Post

Slow but I have been diverting extra cash to Mom and the Girls in the high desert to help them get caught up with bills... SOOOO not a whole lot of marketing. Will be walking the farms this weekend though! I am so grateful I didnt quit my full time job at the beginning of the year like I had planned on doing or I'd be sunk... Tricia is doing quite well in Palm Springs though!

Cor.

 

Good Luck this weekend! I have open houses to do.

12:32am • #10
1 Featured Post

Hi Michael,

It sounds like you went in very prepared.  I agree with all who mentioned that we must refrain from giving tax advice.  However, you can always suggest they consult their tax consultant regarding "XYZ".  Or better yet, develop a relationship with a CPA in your area who will give advice on the spot (because he/she knows you'll be referring business to him/her).  Pick up the phone while sitting with your prospects and ask the CPA the question, then hand the prospect the phone.

In your scenario, I think you might want to consult a CPA regarding the exclusions in the Capital Gains Tax Law.  I think you'll find that if the homeowner in your scenario was moving to a job more than 50 miles away, he may not have been getting the tax bite you were anticipating.

Good job on being prepared.  Many seasoned agents go in with just one piece of paper or a legal pad.  In my opinion, that's not going to cut it anymore.  Sellers are becoming more sophisticated and expect more of us as agents.  Glad to hear you're doing your homework.  Keep on doing what you're doing and you'll go far!

 

2:33am • #11
FEB
09
2007
1 Featured Post
Thanks Marlene, I hadn't thought about getting a CPA on-board to call, I will have to search around to see if I can find someone in my area that might be interested in taking calls like that.
5:05pm • #12
OCT
11
2007
138,860 Points 4 Featured Posts Outside Blog Hit Router
Well, it's been a long time since your posting. What ever became of the agents listing? I think it is good to watch a listing like like you describe. We can all learn from them. If you are still in the business, let us know what happened. Did it sell? Did the listing ever expire? Did you hear from the seller in either case?
1:04am • #13
1 Featured Post

Hi Christopher,

I did watch the listing, it when on the market at a price they needed to get some of their money back, $525,000. It sat for a month and a half, then was price reduced to $515,000, and a little over a month later the listing was cancelled. No I haven't had any contact with the sellers, they might have been able to sell the home for a price of $499,000-$509,000 at that time in the year, but as everyone knows, the market has gone downhill since. I see them selling new homes now of like kind, in the low $400,000 range, so I would conclude, they are upside down now, and would have to sell as a short sale if they were so inclined.

If they had cut their losses at the very beginning, they most likely could have sold their home and move back east like they really wanted to do. They would have walked away with very little cash, but would be where they wished to live. Hopefully they we be happy here for the next 4 to 5 years, which is when I expect the market to return to the level it once was at. Thanks for stopping by, haven't been on the Rain for a while, need to get back into the grove.

3:32pm • #14
5 Featured Posts

Hello, I can remember my first 7 listing appointments. I lost hem all. I was trying to do it the way we were taught in class with ERA. I had not been with another agent on a listing presentation, and wouldn't you know it, these people did not act like the training tapes. I got some cd's from Kim Dicky, and with practice, i have closed most of the listings I wanted since then, about 16 in a row at one point.

I found a great trainer, who for only 50 bucks will send you a set of cd's or dvd's(same thing, just movies) and it is the scripts you will need.This lady is no fluff, just really good stuff. She represents First American Title , I have heard of them giving a set of cd's away for a contract to close! The trainers name is Kim Dickey, and I would not endorse anyone that is not right on. To this day i still have her cd's in my car and she is in my head when I do my presentations. The website is  KimDickey.com......I hope you like it MIke N

4:05pm • #15
OCT
13
2007

Michael,

 Great Job! You told them all of the information you should have. One thing to keep in mind and you will get it every time. Always Be Closing. Give them all of the facts, but watch how you phrase everything. If you phrase something like, "I wish I could give you a higher price, we are just in a bad market right now" then they are less likely to use you because it gives off a more negative approach. Now if you say, "Lets price your home competitively against the other homes and the new build properties that's going to give us a quicker sale and you will be at your new job in no time." Saying something like that gives a different reaction. Check out www.kinderreese.com . Mike Reese is one of my many mentors and he's helped me become a top producer in my area. Let me know if there's anything I could do to help you!

 

Josh DeShong
12:16am • #16

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Michael Jordan

Murrieta, CA

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Tarbell, REALTORS

Address: 39815 Alta Murrieta Drive, Suite C1, Murrieta, CA, 92563

Office Phone: (951) 698-0699 x 311

Cell Phone: (951) 816-8335

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