Does a bad market justify bad manners?  I am growing increasingly weary of Realtors® who don't recall calls in a timely manner, etc.  But now, it has gotten worse.  Appointments are made to show a home, sellers scurry around to put the home in showing shape, and then leave for an hour or two.

And then - no showing.  No cancellation.  No apology.

In the past two weeks two different agents have set appointments (through me, by the way) to show a particular listing of mine.  After the agreed-upon period of time the homeowners returned to find no business card.  The Supra lockbox showed no one had entered the property.  When I finally reached the agents there was only a story - "we eliminated the two homes in Hillsborough," "the lot was too small." 

A call to me was appropriate - even if it was a couple of hours later, after the agent returned to the office. 

Sellers these days, even in New Jersey, are anxious about the market.  My sellers are incredibly co-operative, keeping their respective homes in pristine condition, and willing to vacate the home on an hour's notice.  By definition, those of us who sell residential real estate are selling people's homes - whether the residents are tenants or owners.  Is it too much to ask that if they need not drive around for two hours or go shopping that they are told?

We are all in the same market around here.  What goes around, comes around.  Just because times are tough doesn't mean you have to have the manners of a someone raised by wolves.

 
Post is included in group: Realtors®
Post is included in group: New Jersey Real Estate Experts
Post is included in group: Somerset County NJ Real Estate

15 Comments on Rude Realtors®

MAR
02
2008
I hear what you're saying, Karl.  I, too, have experienced the behavior you have been dealing with.  I think you're right in that some of these agents have begun to have in a cut-throat manner, completely disregarding the manners and etiquette they should have at ALL times.
12:34pm • #1
It is sad that people don't have the courtesy to extend themselves the same level that they would expect for their own listings.
12:34pm • #2
219,211 Points 2 Featured Posts Outside Blog
Karl,  You are so right.  There is NO excuse whatsoever for any Realtor not to call and cancel or at least call you at some point even if it is to say, My client decided not to get out of the car and look.  I understand that you can't make your client go inside, but the telephone number is right there on the sign, just call it and say you will not be showing afterall.  It is common courtesy to say the least.  I don't understand how anyone can be so RUDE, either.   Vickie 
12:35pm • #3
I don't see why they just don't pick up the phone and just call.  It's just a common courtesy
12:38pm • #4
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I've had a lot of that happening as well.  Yesterday an agent was calling my office to show a listing of mine when the showing instructions clearly stated to call listing agent directly.  When the office staff explained the showing instructions to this agent, she started yelling at them on the phone.  The kicker is that the agent had shown the property the day before and KNEW what the showing instructions were.  My advice to that agent, "Time to get out of the business". 
12:39pm • #5
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You can't make a silk purse out of a sow's ear... even if they do have a RE license! 


12:41pm • #6

This is a big pet peeve of mine...although it is part of the business.  For this reason, I try to go out of my way to give all agents feedback on showing I do.  It's hard to explain to the sellers that "some agents won't call me back but I call everyone that comes through" or even worse in your case of not showing the home and without any notice of cancellation.  All I can say is rise above and continue to treat other agents and sellers with the respect they deserve.  I know agents like this and if I see they are showing one of my listings, I tell the seller don't expect feedback from this person...you get a reputation in the area...good or bad...Stick to the good!

12:42pm • #7
Tim, along those same lines is another recent experience of mine.  Agent shows a listing of mine.  I called for feedback, but had to leave a voicemail message.  Time passes.  Two weeks later I show a listing of hers, she calls me for feedback, leaving a message, but says "Oh, I guess I owe you feedback on your listing at.....  Here it is."  I loved it, and she got feedback from me within an hour of her call.
12:49pm • #8
We are definitely seeing more and more of the rudeness, even between agents.  I hope you don't experience anymore rudeness. Great job blogging.  Lu
1:00pm • #9
As Realtors we are business people.  Thee are certain protocalls to conducting business.  These "rude" agents who do not inform the lsiting agent of a cancellation are not business people, and probably won't last in the business.
1:16pm • #10
As Realtors we are business people.  Thee are certain protocalls to conducting business.  These "rude" agents who do not inform the lsiting agent of a cancellation are not business people, and probably won't last in the business.
1:16pm • #11
Most of us have probably been in the position of the seller.  It is extremely stressful to be working, taking care of kids, and keeping a house in pristine condition for potential buyers.  Then for an agent who should know how the seller feels, to make an appointment and not keep it, is extremely rude.  The agent could have done a driveby and determined that the lot was too small without inconveniencing the seller. 
1:18pm • #12
MAY
30
2008

We are homewoners selling a beach cottage in Southern California.  The market here is still moving albeit slowly.  While most agents have been professional we find at least two or three per week are showing my home and not leaving business cards or a note to let us know they have been in our house.  Needless to say, this very upsetting. 

We make a point of leaving the home nice and clean.  On the weekends we leave for most of the day so that agents can have the freedom to show.   We even put a sign on the kitchen counter asking agents to leave a card or a note (even left post-its and pens so there was no excuse!) to let us know they were in the house.  Even with the note, we have one agent show the house last Tuesday and did not leave a card.  We found out from our agent when he finally returned her call on Friday.

What is up.  Its extremely disconcerting to coming home and find no cards on the counter, yet we can tell someone has been in our home.   Is this an unethical practice? What recourse do we have?

We want to sell out home and appreciate the showings but this is wearing us down....

J&J, Southern California

 

 

 

jeanneart93035@yahoo.com
8:22pm • #13
DEC
06

WE are trying to Sell our Home and our Realtor refuses to communicate with us by phone, only text and e-mail  She promises a phone call that never comes.  Why did she sign a contract if she did not want to sell the home????

 

I would expect more courtesy and respect from a used car salesman or an attorney. 

 

We are incredibly angry and will never again trust a realtor.  Apparently the can only be respectful if they have something to gain by being courteous.

Anonymous
9:40pm • #14
DEC
07

I understand your frustration.  Agents sometimes forget that they are in a service business, and that their clients are the ones who determine communication methods.  At the initial interview your agent should have asked you what your priorities are.  I'm sure she wants to sell the home, but if your market is slow, she may feel embarassed about even ear-to-ear communication.  If you are dissatisfied with your Realtor, tell her so.  Then, if there is no change in behavior, contact her broker or manager and express your frustration to him or her.  That should generate a response.  If there is still no appropriate response, contact your local board of Realtors (assuming she is a Realtor); they may have an ombudsman program in place, or someone who works with members of the public to right a wrong.  Good luck - and don't judge us all by the behavior of one.

6:56am • #15

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Karl von Loewe

Hillsborough, NJ

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Prudential NJ Properties

Address: 408 Route 206, Hillsborough, NJ, 08844

Office Phone: (908) 874-3401 x 305

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