I have run in to this situation a few times over the past few months. I am working with clients (couples) who can't make up their minds!! Before I even take buyers out to show them houses, I qualifiy them and try to narrow down their needs as much as possible. I even give them access to an MLS portal where they can pick and choose properties that match their criteria and pre-approve them. These few clients are mostly from out of town (or live in town and want to buy out of town) and have each seen well over 30 homes, and to make matters more confusing, they are bouncing from city to city, area to area and style to style. I have heard that buyers are liars, and I would hate to use those words, but it gets very frustrating for all involved. How many homes do I show them before I suggest that maybe they are too finicky or too flipsy/flopsy? I get caught in the middle of spouses arguing at appointments and it is embarrasing.
I take pride in qualifying my clients and informing them of all their options and using technology and virtual tours to preview homes and save time. How can I nicely and politely explain to my clients that they first need to agree between themselves what they are looking for and then they need to tell me!!!! I am one of the most patient people that walk this earth, but with the market being sooo busy right now, I am feeling a little testy. I have put thousands of miles on my truck to view homes that I know the client wont like, but they insist on seeing anyway. i have even held off getting Buyer Agency signed with some people because I am not sure I want to be stuck with THEM!
Does anyone have any ideas on how to help undecided and indecisive people through a decision before spending weeks and months touring them around and listening to them complain to each other that there is nothing on the market that they like??? I have tried to direct them with the speech about "location, location, location" and if I suggest they take a property off the list due to location they get upset, but I dont want to show them properties that I know they wont like because of area - it would only bite me in the end if they bought one and then asked me to re-sell it. I have explained that for the same $$ you will get a better home in a worse area or a worse hoem in a better area.
I guess I just need to be more pushy and firm and remind them that I am the Professional.....but what do I say when they shoot back with "but we have to live there"???? She wants new and he wants old and cheap!!
Any tips would be appreciated by me and my gas tank!!!!! Happy selling!
Gee, Sally, can I relate!
However, I write part of it off as an inherent problem in this business and often rationalize that this way, i get really familiar with the inventory :-) And of course, not all clients are like that, some are so decisive that they make up for the others.
Concerning the spousal differences, I just got burned by such a situation (read the comments on my blog from yesterday, some were very thoughtful), and that's something i will definitely increase my awareness of. Starting out with one of them because the other has limited time sometimes--although not always--can be a lousy idea in the long term.
Good luck!