Over the weekend, an offer came in on one of my listings. No big surprise but it was a low-ball offer. Needless to say, the sellers were not too happy, especially because the buyers saw the home four times this last week. Now, if you are going to make an offer on a home, and have taken four days of the seller's time for showings, wouldn't you think to be a little nicer?

The sellers counter offered, but the buyers rejected it, stating the sellers were living in la-la land. Problem was, they had an agent with faulty data. Yes, that's right, faulty data. Some agents just don't know how to evaluate a home and find comparable homes. Just because a home has the same square feet, doesn't mean it is comparable. You can read all about what I am talking about on my other blog.

But my point with this post is, many times, the agent kills the deal. The agent tries to negotiate on a home or price range that they have no experience in. They "think" they "know" what they are doing, but in reality, they have no clue. Take for instance, writing an offer on a property priced above $1 Million. If you don't know how the luxury market works, don't jump into it without doing your homework. But agents are thick headed, and won't admit their limitations, so they jump in anyways, and quickly drown.

I have seen plenty of agents kill the deal. They let emotions get in the way, take personal offense to my negotiating techniques, lack experience, lack knowledge....the list can go on and on. Unfortunately, their client is the loser and doesn't realize the agent and their "negotiating" skills were the problem.

I would consider myself a blunt person, and usually tell my clients upfront that I don't believe in sugar-coating things. Some have asked me to put a few sprinkles on top, just to appease the sweet tooth, but it always comes back to honesty. I take my career seriously, and do so by educating myself as much as I can. That includes talking to vendors and asking questions on their profession. Many times, the things learned don't come from books or classes. They come from the field. Sadly, most agents never take the time to learn.

Did you know that 85% of all real estate agents have no prior sales experience before coming into the real estate industry?

Or how about the fact that only 17% of all real estate agents have earned at least one real estate designation or certification?

No wonder the drop out rate is high and the profession is bulging with terrible agents. Maybe the agent I dealt with this weekend needs to take a class on doing a proper CMA...but I highly doubt that will happen.
One thing to think about, if you are a home buyer or seller, is to ask your agent about their experience. Are they all things to all people, or do they specialize in certain areas? Don't be afraid to ask questions. If you don't, you could be losing out on a home you love through no fault of your own.

 

10 Comments on How Agents are the Enemy...and Often Kill the Deal

MAR
05
2008
Great points.  I wonder though if it is the agents with faulty data or the media sending out blaring articles and releases of a market crash.  Buyers feel like sellers should be so grateful when in reality it just needs to be a mutual respect and understanding to come to a deal.
9:43am • #1
195,870 Points 13 Featured Posts Outside Blog
I completely agree with you on just about everything you said here.  In today's market your agent will definitely make or break the deal!  Agents in todays market need to be highly skilled negotiators and unfortunately this is not learned over night so many newer agents just don't have it.  The ones who fail to educate themselves as much as they can are the ones who seem at least to me to be the ones with negative feelings towards our ALWAYS booming industry!  They are also the ones who go through that revolving door every few years or so it seems...
9:51am • #2
657,867 Points 108 Featured Posts Localism Sponsor Outside Blog
Jennifer - I couldn't agree more with you on this post.  There are so many truly terrible agents out there, many of whom have managed to stick around for years beyond what they should have. 
10:10am • #3
142,606 Points 13 Featured Posts

Luxury home sales are like rural properties and historic homes. They are all unique and so pricing and what it's value is, has a really large emotional value in play buy the home buyer.  I've seen appraisers go back a year in order to stick in the general area for a comp. I've also seen appraisers go into a different town (when in a small town) to get some comps. Those kinds of homes are an entirely different ball game.

 

10:20am • #4
111,290 Points 10 Featured Posts Outside Blog
Lynn - yes, I think that the media does play a role in over doing the negative comments about the market. This agent tried to tell me that "the market has changed and we are not in 2006 anymore". Yeah, I know that, but she and her clients were trying to justify an offer 28% below list price, claiming the market has crashed to that level. The problem I have is that for the area of this listing, statistics are showing home sale prices have increased by 2% over the last year, not dropped like she was trying to claim.
11:54am • #5
111,290 Points 10 Featured Posts Outside Blog
Michael - I had to laugh at the revolving door comment. Yes, some agents just need to leave the industry. Maybe we should make the exit door with out a handle to come back in?
11:57am • #6
111,290 Points 10 Featured Posts Outside Blog
Jason - you make a good point. Some agents have been in the business for a very long time. While many times, newer agents are thrown under the bus and criticized for their lack of experience, sometimes older agents have a hard time adapting to the changing world of real estate and need to leave as well.
11:59am • #7
111,290 Points 10 Featured Posts Outside Blog
Melina- I had a seller want to do a pre-list appraisal a month ago, so we could get a better idea of where to begin pricing. I was having a problem pricing it because the last comparable sold was from 2005. This was a waterfront property on the Mississippi River. Owners keep these in their family for years and rarely sell. One rule of waterfront, you only compare it to other waterfront properties. The appraiser said he would first go back to at least 2004 for comps, and only after that would he start looking at solds from small town along the river. It was a very hard appraisal to do, but shows you that rules get thrown out the window on different homes.
12:03pm • #8
MAR
07
2008
You rock girl,  you hit it right on.  Keep it up great article. 
7:52pm • #9
111,290 Points 10 Featured Posts Outside Blog
Sheryl - can't believe you read my stuff. Thanks for stopping by...now I need to see what you have written? :)
9:17pm • #10

Leave a response…



(optional)
What does the graphic say?
 
Rainmaker_large

Jennifer Kirby, the Luxury Agent

Minneapolis, MN

More about me…

Exit Realty Ventures

Address: 8160 County Road 42, Suite 300-342, Savage, MN, 55378

Cell Phone: (651) 785-3400

Email Me

Minneapolis Real Estate, Downtown Minneapolis Condos, Minneapolis Luxury Real Estate, Minneapolis Homes, St Paul Homes, St Paul Real Estate, Minneapolis Waterfront, Minnesota lakes, Minneapolis relocation info, tips, Minneapolis market reports, things to do in Minneapolis, Minneapolis Historic Homes, St Paul Historic Homes Get great free widgets at Widgetbox! theLuxuryAgent. Get yours at bighugelabs.com/flickr


Links

Archives

RSS 2.0 Feed for this blog

Find MN real estate agents and Minneapolis real estate on ActiveRain.