Special offer

VA? No way. Listing agents and sellers should be ashamed

By
Real Estate Agent with Century 21 Redwood DC-SP98366576

Every Memorial Day, there are parades across the nation. People line streets cheering those that have put their life on the line so that we might live free.  Our history is strong. Our heroes wear uniforms. 

Hundreds of thousands of spectators at sporting events pause and rise for our National Anthem. We applaud those that come forward ... veterans of conflict of long ago and veterans of conflicts today. These men and women represent the best of the best.

We have statues and monuments and a wall.

We have family members that have survived and memories of family members we have lost.

When it is convenient, we honor our veterans.

Except when it comes to having them buy our house using a loan guaranteed by the VA.

I have represented veterans as a buyer's agent. More times than I care to mention, I have had a listing agent tell me "Your clients really presented a great offer, but, you know how those VA appraisals can be. My client just didn't want to have to go through hoops, making "unnecessary" repairs. Sorry, but they have chosen another offer."

It happens all the time.

The same people that dodged bullets so those sellers could sleep well at night have a difficult time buying a home. The pride we exhibit when they come home, is lost when it comes time to sell them a home. 

It is a damn sorry state of affairs in real estate.

What price freedom? The cost of making required repairs is too high? Having the home you sell deemed safe and liveable by the VA is to costly?  What price blood shed on a battlefield? The cost of nails, paint, brick or mortar is too much?

Why is it a line in the sand sellers won't cross? Are agents that greedy and selfish that they actually instruct sellers not to take an offer from a veteran because their loan is guaranteed by the VA? 

Will it ever be acceptable to say it out loud, "Oh, I see. It is OK to put my life on the line so you can enjoy yours. It is OK for the United States Government to recognize my service and offer me benefits that you use to keep me from buying your home. It is OK that you stand tall and honor those that have fallen and then return to you home and deny me the opportunity to purchase?"

I imagine the only solution would be to make all loan approvals go through the same standards. Maybe it is time, that all appraisals result in a "punch list" of things that must be repaired. Maybe the Feds need to find a way to make all necessary repairs uniform. Why stop and lead paint, missing railings are dangerous too. 

Maybe we need to identify veterans as a protected class?

Maybe it is time that sellers stop punishing veterans for using benefits they put their lives on the line to earn.

The VA takes a lot of hits for the way it handles various benefits. The consistent mis-treatment of those using a VA loan is not the fault of the Veteran's Administration. 

No. Veterans that keep seeing their offers passed over are just quietly receiving their "thank you" from an American public that can quietly set aside selling a home that meets VA standards and selling it to someone using a different loan that will not require them to meet the same standards. Sure, it may be more to the sellers bottom line, and in a way it confirms that the veterans efforts were not for naught. 

After all, veterans have served so that those sellers can live free and ignore basic decency in the pursuit of mo' money.

When those of you that quietly pass over an offer from a vet because of the VA financing, you should be ashamed. 

The promise of access to purchasing a home using a VA loan, should go beyond the words and find it's way into practice. We owe at least that much to those that serve.

 

Comments(62)

Juan Jimenez
A House on a Rock Home Inspections LLC - Richmond, VA
The Richmond Home Inspector

I am a veteran and we had our offer declined once. The response communicated to me from my agent was "We said highest and best, so why did you choose a VA loan?" I had no idea that would have been a determining factor. It is a shame.

Aug 25, 2013 05:14 AM
Jenn Morson
Metro Referrals - Crofton, MD
Licensed Referral Agent and ASP - Team Woda

What a shame - I was unaware of this, but perhaps the listing agents need to be better informed about these processes. Very informative post.

Aug 25, 2013 06:50 AM
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

Could not agree more that Veterans should be on a level playing field with other Buyers.  Would be interested in hearing of your proposals for solutions.  Do you lay the blame at the feet of the Seller or inexperienced, uninformed (or lazy?) agents?  Pertinent topic for discussion in today's market with the influx of Veterans wanting to use the benefits they rightfully deserve.  Thanks for sharing!

Aug 25, 2013 07:16 AM
Andrew Payne Realtor® Richmond VA Homes For Sale~804-938-5257~
Piedmont Real Estate - Richmond, VA
Richmond, VA, Real Estate, SRES®, NAR Green
John, Thanks for sharing your experiences regarding VA loans. As a veteran and homeowner myself, I would like to see better accessibility to homeownership among other veterans.
Aug 25, 2013 07:25 AM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

And for the most part the idea that the VA loan is worse than a conventional loan is poppycock.  I never suggest to a seller that they should turn down a VA loan based on the idea that the appraisal will be an issue.  The only time it may lose out is if it truely isn't the best offer presented.

Aug 25, 2013 08:24 AM
Kelly Taylor
Keller Williams - Lakewood Ranch, FL

Kudos to you for writing such a great post. I get the same kind of nonsense with FHA.

Aug 25, 2013 09:09 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

John, I had never really looked at it this way before but you make a very good point. If this ever comes up with a seller, I will be sure to remind him of the sacrafice these vets have made for us.

Aug 25, 2013 09:57 AM
Jerry Newman
Brown Realty, 210-789-4216, - San Antonio, TX
Texas REALTOR, San Antonio Military Relocation

John, Thanks for Standing up for the rights of our Veterans, who deserve all the benefits they have earned defending and fighting for our Freedoms and Way of Life in this country. I too am ashamed that I have seen this practice done of passing up a VA loan for the same reasons you pointed out in your post. However, I have helped many Veterans get a home using the VA loan. Sellers do need to be more educated on the VA process.

Aug 25, 2013 10:12 AM
Travis "the SOLD man" Parker; Broker/Owner
Travis Realty - Enterprise, AL
email: Travis@theSOLDman.me / cell: 334-494-7846

Well over half of the local loans are VA because we surround (several small towns) an active Army Post. If Sellers passed on VA loans here, they'd probably be waiting a loooooong time!

Oh yeah, as a Veteran, I appreciate your post!

Aug 25, 2013 10:38 AM
Susan Jacobsen
The Alliance Group Realty - Hilton Head Island, SC
20 Years Providing WOW Real Estate Service

John you are so right - unfortunately, on Hilton Head Island, because of the factor of having gated communities, the actual community isn't allowed by VA. Having said that we do see VA loans in Bluffton and absolutely in Beaufort due to the proximity to Paris Island, MCAS, etc. I haven't had any sellers squirm and when they ask whether it will be difficult to be approved by VA apparaisers, I say that it will inure to their benefit anyway! I hate that you even have had this be an issue.

Aug 25, 2013 10:44 AM
William Johnson
Retired - La Jolla, CA
Retired
Hi John, You make a great case that is often the agent that is advising the sellers against accepting VA. Personally I have never had an issue with a VA appraiser, they do their job with professionalism and skill. If sellers are guided away from considering a VA offer, it is likely the agent that is misinformed.
Aug 25, 2013 10:57 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

You make a lot of great points.. One of my pet peeves with the VA is the requirement that the VA buyer cannot pay any portion of the buyer agent fee.  FHA dropped this years ago.  So some agent will not work with a VA buyer and they end up going to the listing agent and have no representation at all!  In my neck of the woods agents don't split the fee 50/50 and some are entry only with no compensation or little compensation offered.

Aug 25, 2013 11:59 AM
Gray Winn
RE/MAX Legacy - Madison, AL
New Home Specialist in Madison AL and Athens AL

I live in Huntsville Alabama area and about 30% or more of my sales are VA.    This is on new construction so we are willing to make the product meet the requirements of VA - this usually means providing a 2/10 warranty.    We have found the VA buyers to be some of the best we deal with and we do appreciate their service to the country.

Aug 25, 2013 01:25 PM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Nice post, and well said.  ALthough I live in an area that is generally too high priced outside the limits of a VA loan, during the downturn I did a few while prices were depressed.  They were all grateful to get into a home, and personally I think the VA loan is one of the greatest benefits they get.  Part of the GI Bill, which is proof government can and should work for people.

Aug 25, 2013 02:20 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

We don't see too many VA loans in Silicon Valley. I agree it is sad that the same people that dodged bullets have a difficult time buying a home.

Aug 25, 2013 05:30 PM
John MacArthur
Century 21 Redwood - Washington, DC
Licensed Maryland/DC Realtor, Metro DC Homes

Spend the day showing homes and look what happens.

Susan - your honesty and ability to see things from different perspectives is a gift. You are a credit to the industry and Raise the Bar everytime in yoiu interact with the public

Barbara - the good we do makes headlines, the things we allow is hidden within the inner pages. those that served deserve to be treated better.

Tom - I am glad you have not had to deal with the issue. It may be ignorance is regional. I would be happy if the rest of the country followed Dallas' lead.

Matt - thank you for your service. It is an honor to share this industry with you.

Joetta - You are doing your part by setting an example for others. I certainly do not seek more government intervention, I just want the playing field equal.

Michael - it is a big issue in this area. Maybe not in commercial, but it is the ghost in the closet on the residential side

Mike - I am sure there is money available. It is the desire to do the right thing that is absent.

Nina - if you peruse the replies, you will note it is a problem. Your experiences may have been fine, but there are others that have been left outside the home ownership arena.

Cathy - I appreciate your candor.

Edward - Please. The VA guarantees the loan. Applicants have to go through a lender and be evaluated just like anyone else. All VA loans are not 100% loans. The issue is not how qualified these veterans are.

Richie - Thank you for sharing. You strike the nail on the head. When we discard a vets offer because it is backed by the VA, we cause pain. It cuts deeper than the loss of deal. It speaks to promises broken and puts vets in separate class of buyers. It is wrong.

Rosie - The feds are already involved. And you cavalierly share that sellers would rather sell a house that does not meet minimal standards to anyone. Those sellers are the people that really need to examine their conscience. The VA does not require anything over the top. Fees? Oh, that's right, the seller has to pay the $35 for the termite. If that is the only issue, pay it yourself for crying out loud.

Ed - thanks for your kind words today.

Lottie - thank you for reading

Joe - and you touch on the other points. listing agents don't know and many are more concerned with getting what appears to be a sure thing (and costing their clients money)

Rich - I have done several this year. Not one created a problem. Those that have not had their offer accepted are getting the wrong end of a VA myth stick.

Graziella - no doubt. people that accept the offers are shocked to discover they run smoothly.

Janelle - and I think you are 100% correct. and those listing agents are the same ones that plant American flags in yards on flag day. They do a dis-service to our veterans every time the open their mouth to denigrate a VA loan.

Kelle - and I believe that country group said it best "God Bless Texas"

Jimmy - it is our responsibility to bring the truth to light. VA loans are good loans. Changing public perception is an entirely different story.

Marc - thank you for your service. I appreciate you don't expect anyone to go out of their way for you. But it isn't your call. We have an entire country, the greatest country of people living free in a democratic society. We have that because generations of Americans have shed their blood and lost lives battling foes overseas. We are grateful. The contract you signed when you entered the armed forces included the rights to VA loan. It is not a handout, it is a right. You may call it "selfless service", but that is a moniker that describes the act and not the reward.

 

 

Aug 25, 2013 09:25 PM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I haven't seen a lot of this, and I know loan officers and sellers who have no problem with VA loans. Appraisers can be a problem with any type of loan. You can bet it's the real estae agents that cause most of the problems because of their lack of knowledge with VA loans.

Aug 25, 2013 09:40 PM
Heather Embrey
Better Homes & Gardens Premier - Falls Church, VA
Ask me about real estate! I know stuff:)

THANK YOU for writing this!  You have put my frustration into eloquently written words.  I may just include this post with my next VA offer:)

Aug 25, 2013 10:43 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

John- I'm late coming to this but i had to thank you for writing this post.  How can we say we support them out of one side of our mouths then not go to bat for them if they plan to buy via a VA load.  Good job!

Aug 31, 2013 05:12 AM
Cathy Valdiviez Baumbusch
eXp Realty - Springfield, VA
I'm Cathy. Agent Cathy.

I already commented once, but I have to add real-world experience that I had with a VA buyer and a very difficult VA appraisal. Sometimes the VA appraisers will be inflexible, and they can also prevent a sale if they've got anything out of the ordinary. This is another reason why sellers might prefer conventional loans over VA.The house was a FSBO, so the seller did not have an agent. There was an apartment that was connected to the main house by a breezeway. The buyer had visited the office to pay the VA appraiser but the appraiser's office would not take the payment ahead of time. This caused some friction between the appraiser and the buyer. Additionally, the appraiser informed me at 4:30pm the previous afternoon that he would be performing the appraisal at 9am the next morning. I could not be there because the buyers that I was meeting at 10am were part of our company's relo program and unsympathetic. Since the appraiser would also not reschedule, I told the appraiser that the seller would be there and that I would provide him comps later that day. The property was so unique there were no comps within 3 miles. This fact for some reason caused the VA appraiser to write in his narrative that "the buyer agent failed to provide comparables". The VA appraiser also discovered that there were two separate septic and electrical systems on the property, and while he gave a value for the sales price he wrote the narrative in such a way that the underwriter would not accept it and my clients were turned down for the loan. I tried to reason with him and ask him to provide an addendum stating that the apartment was indeed attached to the main house, but he refused. I shopped the property to seven, yes SEVEN different lenders because my clients wanted this property so badly. I finally got the 7th one to accept them, but when they did the final credit pull, my buyer's credit score had dropped 5 pts below the required limit and once again, they could not buy the home. One of the lenders told me that they would be surprised if the property could be purchased with a government loan at all. It ended up with both the buyer and the seller insisting that I and their original lender intentionally did them both wrong. It was a bizarre situation, but I've never heard of a situation like that with a conventional loan.

Oct 29, 2013 07:20 AM