Bank of America Social Media Team I Am On The DO NOT CALL List!
Some days I just have more tolerance and patience than others. Today is a day of low energy and just about zero patience. What can I say? I am a San Jose Short Sale Agent and I am also human.
I've been pushing a boulder up hill with Bank of America for weeks now. This morning I finally got approval to close on a short sale. The buyers loan funded today and we will record tomorrow. Thank God we are almost done with this short sale.
I'm sitting at my desk working preparing to meet with sellers tomorrow on a new listing. Another short sale. My cell phone rings. I answer it.
Someone from the Bank of America Social Media team was calling regarding a blog post she read on Active Rain dot com. She yammered on about how she was going to reach out to everyone on the team. A lot of pauses in her conversation. I felt like she was partially scripting me.
I used the last once of patience I had in me. I patiently waited and listened.
She said, God as my witness, "before I do, before I can talk to you, I will need the borrowers third party authorization. Can you send that to me?"
My response: There is a red button on my Samsung phone which reads "end call."
Yep, I pushed that button.
The last person who called from the Bank of America social media team did not ask me for my third party authorization. Do they not know that is already on file? Do they not know how to access it? Do they not know that I really do have better things to do than to listen to them talk about what they know absolutely nothing about.
Did I mention I have approval to close? Did I mention we funded today and we are recording tomorrow? The social media team wants to now reach out to everyone on the team .... why?
Perhaps it's time to pass out bonus checks.
Bank of America does not allow me to record their calls. Bank of America team members do not answer their phone. Bank of America team members do not return calls. The Bank of America representatives that I want to call me - don't call me.
Bank of America Social Media Team Members ... if you are reading this post then do not call me to discuss it. I am on the Do No Call List. Don't call me then ask me to send you authorization to talk to you. That is just more of Bank of America Madness. Only team members assigned to my files are authorized to call me regarding my San Jose short sales.
Stop the Madness!
Bank of America Social Media Team I Am On The DO NOT CALL List! - By Kathleen Daniels, San Jose Short Sale Agent - San Jose Homes for Sale
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