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Bank of America Social Media Team I Am On The DO NOT CALL List!

By
Real Estate Broker/Owner with KD Realty - 408.972.1822 CA DRE#01366594

Bank of America Social Media Team I Am On The DO NOT CALL List!

pole with media and web signs

 

Some days I just have more tolerance and patience than others. Today is a day of low energy and just about zero patience.  What can I say? I am a San Jose Short Sale Agent and I am also human. 

I've been pushing a boulder up hill with Bank of America for weeks now. This morning I finally got approval to close on a short sale.  The buyers loan funded today and we will record tomorrow.  Thank God we are almost done with this short sale. 

I'm sitting at my desk working preparing to meet with sellers tomorrow on a new listing. Another short sale. My cell phone rings. I answer it. 

Someone from the Bank of America Social Media team was calling regarding a blog post she read on Active Rain dot com.  She yammered on about how she was going to reach out to everyone on the team. A lot of pauses in her conversation. I felt like she was partially scripting me.  

I used the last once of patience I had in me.  I patiently waited and listened.  

She said, God as my witness, "before I do, before I can talk to you, I will need the borrowers third party authorization. Can you send that to me?" 

My response:  There is a red button on my Samsung phone which reads "end call." 

Yep, I pushed that button.  

The last person who called from the Bank of America social media team did not ask me for my third party authorization. Do they not know that is already on file?  Do they not know how to access it? Do they not know that I really do have better things to do than to listen to them talk about what they know absolutely nothing about.  

Did I mention I have approval to close?  Did I mention we funded today and we are recording tomorrow? The social media team wants to now reach out to everyone on the team .... why?

Perhaps it's time to pass out bonus checks. 

Bank of America does not allow me to record their calls.  Bank of America team members do not answer their phone. Bank of America team members do not return calls. The Bank of America representatives that I want to call me - don't call me.  

Bank of America Social Media Team Members ... if you are reading this post then do not call me to discuss it. I am on the Do No Call List. Don't call me then ask me to send you authorization to talk to you. That is just more of Bank of America Madness. Only team members assigned to my files are authorized to call me regarding my San Jose short sales.   

Stop the Madness!  

Bank of America Social Media Team I Am On The DO NOT CALL List! - By Kathleen Daniels, San Jose Short Sale Agent - San Jose Homes for Sale 

 

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I specialize in probate real estate.
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“From the moment we met Kathleen, we were impressed with her professionalism, knowledge, patience, respect, humor, attention to detail, and compassion.  She's the Whole Package ~ excellent agent and wonderful human being!  In a potentially stressful experience, we have felt in good hands all along.  We are so grateful and recommend her without hesitation!”

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Comments(63)

Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Kathleen, every time I meet a buyer and he says he wants to go BOA, I cringe. I do my best to talk them into someone else. I would have done the same thing you did. Who has patience for that?

Aug 27, 2013 08:23 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Kathleen just one more reason to show how absolutley insane B or A and many other banks short sale process is to deal with.  One day soon there will be fewer and fewer short sales, the banks will fire the staff that handles them because they don't need them anymore and then guess what they'll be doing?  Selling Real Estate!!!!

Aug 27, 2013 08:36 AM
Yvette Chisholm
Long & Foster Real Estate, Inc. - Rockville, MD
Associate Broker - Rockville, MD 301-758-9500

Bank of America really needs to get their act together.   Unfortunately, they have gone from one of the best banks to one of the worst banks to work with in real estate.   HaHaHaHa on the title....

They would approve a short sale they were funding because there were conditions on the short sale approval letter (from another bank)....ah duh....they didn't want the seller to walk away with any of their proceeds.

Aug 27, 2013 08:43 AM
Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Just the phrase "Bank of America" makes me laugh out loud.  They just take three steps forward and five steps back, don't they?

Aug 27, 2013 09:18 AM
Juli Vosmik
Dominion Fine Properties - Scottsdale, AZ
Scottsdale/Cave Creek, AZ real estate 480-710-0739

Kathleen - I LOVE this  -only team members are allowed to call me!!!  Well, good luck getting those calls and I doubt this is going to stop the Happy police. 

Aug 27, 2013 09:31 AM
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

The system is broken and we are not going to do nothing about it but vote back in our problem. The government agency that listens to our calls and emails, mostly hit on women and I wonder why. They are private agencies hired by a corrupt government. It will only get worse.

Aug 27, 2013 10:53 AM
Rosie Crow
Serving Sugar Land, Richmond, Rosenberg, Missouri City - Sugar Land, TX
Exceeding Expectations. Delivering Results
Luckily I haven't dealt with BOA. I have heard plenty of horror stories from colleagues regarding the bank's incompetence.
Aug 27, 2013 11:20 AM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

That's why I do not do business or short sales with Bank of America. Their social media team is a joke!! I wouldn't be surprised if they are tracking our emails and phone calls; they are certainly tracking our social media posts. It's too bad they like negative attention because they sure get a lot of it. Grow up Bank of America.

Aug 27, 2013 11:56 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

BOA is too big for it britches by a lot of people's standards it seems. Here's to making things go better in the future months!

 

Love and light,

Laura

Aug 27, 2013 12:57 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Oh my -- just don't get me started.  I had a run in with B of A when I was in college many years ago when I applied for a job. I take the 5th.

Aug 27, 2013 01:18 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Kathleen you were wise to hit the red "end call" button rather than waste more time with these people.

Aug 27, 2013 01:19 PM
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide
Not sure what's going on with BOA with too many not so positive stories, BOA was a great bank long ago.
Aug 27, 2013 03:58 PM
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836
Have not had any dealings with BOA and surprised to hear agents speak about their relationships with the bank. Will check out the bank's Social Media Team. Curious.
Aug 27, 2013 06:01 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

We feel your pain....and the frustration....especially when THEY call you...obviously they have identified you as authoriized before they pick up the phone....that is the bank version of "security."

Aug 27, 2013 07:46 PM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Kathleen, everytime I list a Short Sale and they have Bank of America, I cringe as I know what to expect. Be it social media team, legal team or customer service team, they MUST play by the rules or there are consequences for their actions if one decides to pursue.

Aug 27, 2013 11:16 PM
Thomas Turner
Caliber Home Loans, Inc. NMLS 15622 - Shelton, CT
Tom Turner

Kathleen,  why would their social media people want to reach out?  Is it to get transaction feedback?

Aug 28, 2013 12:42 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Everyone,  Thank you for your comments.  I have read them all and apologize for my delayed response. I've been busy with closings and new business.  I am blessed with the wave of new busienss that just hit me.  

The Do Not Call list is a joke.  I get that.  This was a tongue in cheek message to Bank of America's social media team that I don't want them calling me. The only people that should be calling me are those working on my short sales.   

Aug 28, 2013 02:15 PM
Pam Graham
All Real Estate Options - Jacksonville, FL
Jacksonville, Clay & St Johns Counties

I love you the way you handled that call. Some days there's just not enough energy to deal with stupidity.

Aug 30, 2013 07:12 AM
The Villages Realty
The Villages Realty - San Jose, CA
"Our Performance Will Move You!"

Interesting information that you posted.  Keep it up.  Good stuff to know.

Jan 11, 2017 08:05 AM
Eagle Ridge Realty
Eagle Ridge Realty - Gilroy, CA
"Our Performance Will Move You!"

Nice presentation of important stuff to know.  Keep it up!  Good job!

Jan 12, 2017 07:27 AM