When I worked in the web design industry developing sites for companies, small businesses, and individuals I was a browsing fiend. I search high and low, far and wide for great web design concepts to stay current and innovative. One thing I found was that many other web site owners could have benefitted from the same activity.

Web design should be kept simple. A simple design is appealing and promotes easy to find content. Poor design turns users off immediately and drives them away. Here are some design elements to avoid:

  • Anything that Blinks - Some designers want to draw attention to a certain element so they add a blinking graphic. Blinking text or images may work for the first 2 seconds because they draw the eye to something special but then they start working against the site because they quickly become annoying. Go to MySpace and log in. The ads they have are obnoxious and you can only be there for a short period of time.
  • Font - Fonts should be consistent with occasional alterations (i.e. bold, italics). Avoid underlining text. What does underlined text look like? That's right, a link. Don't frustrate your users when they expect a link and get no result. Use standard, consistent fonts accept when you want ONE thing to stand out. Don't bold, underline, or italicize a whole page - ever. Avoid caps accept to emphasize something like a title. Caps can be the equivalent of verbal yelling. DON'T CAPITALIZE A WHOLE PAGE, EVER. News sites, lawyer site, search engine sites, etc. are all consistent with these practices.
  • Paper-plate picnic - When attending a picnic or bar-b-que when growing up I was peeved by migrating food. It was upsetting when my jello got all over my roast beef and when potatos got on my dessert. When I wanted to eat something I wanted only that something. I loved compartmentalized plates! Users are the same. When they look at your site they need to see organization so they know what to digest with their eyes. Organize your page elements into intuitive areas and stick to these areas. Some sites have all sorts of topics, graphics, content, etc. on the home page. They are trying to feed their users everything at once and it doesn't taste as good.
  • Rainbow pallet - pick some colors and stick with them. Find colors for the background and matching colors for the text. Find a color that really stands out to accent certain things. Don't color every element, title, and content area a different color. Unless your users love rainbow bright they will be turned off. Find a group of Colors and then religiously stick to them
  • Alphabit soup - don't go crazy with fonts and font sizes. Choose one or two fonts and corresponding sizes and stick to them. Make your reading as easy as possible so people will stay there.
  • Glamour Shots - Most agent sites have an agent photo because the agent is trying to market themself. That's great. Make sure the photo is current and not over the top. We have an agent in our office who has a 25 year old photo on her business cards and she's wearing a feather boa. She generates more laughs with that card than business. You can't tell that she is the same person if you see her in person. Don't let your site draw too many laughs. Make sure your pics are professional.
  • Dog whistles - Make sure your site content is relevant to what your user is looking for. I am surprised by how many agents champion their other causes with their real estate agent web site. It's cool to talk about preferences and organizations but it is quite another thing to dedicate the whole site to something other than real estate. Set up another site dedicated to dog whistles and link to it.
  • Frames - Frames are easy to use for designers because you set up one navigation area and point all the links to the frame. Don't use frames. Search engines often miss content because they get tangled up in the frames. Users also find them complicated. If a search engine indexes a page that usually pops up in a frame what happens to the navigation? It disappears. Now the user can only see that page. Also, when you click on certain links a browser may confuse which window it should come up in. I've seen links in the same list of items pop up in the same frame, a new window, and overtake the whole window. Users hate getting taken for a ride as they try to navigate your site. The whole page should switch out nearly always with rare exception. (Article: http://psychology.wichita.edu/optimalweb/frames.htm)
  • Splash pages - A few years ago splash pages were a big deal. Designers would make the home page a graphic page with little to no content. The only navigation would be an "Enter Here" button. These pages are worthless. Search engines hate them because engines only care about content. Users hate them because they have to make an extra action to get to what they want - content. The home page should be content rich and have great navigation.
  • Flash - Sites that are all flash may be catchy but search engines don't care about catchy. They want content and they can't read Adobe Flash. Use flash sparingly. It also bugs users who have to wait for it to download.
  • Sounds - Don't add beeps, buzzes, boinks, or any other sounds to buttons or mouseovers. The first time a user hears the sound it may be amusing. After that it gets annoying quickly. The only time sound is acceptable is if you choose a classy song or set of songs to play in the background while a user views the site. Make very sure they can turn it off easily or they might get turned off.
  • HTML Borders - The standard gray html borders along with many other borders suggest an amatuer site. There are way to many great borders and content wrappers out there.
  • Justification - Left justify most body text. Only center titles or short blurbs.

This list will continue as I run into more taboo elements. We will get into some great options for good design. For now, stick to classy design and you'll be set.

For other real estate web design topics visit the index.

To join the Web Design Group visit the group home page.

 

38 Comments on Web Design Taboos

FEB
05
2007
Double check all links to make sure they work too.
3:32pm • #1
Some interesting ideas and things I haven't really thought of.  Thanks for sharing.
3:51pm • #2
I will have to read through this again with my website up and make sure its not annoying all of my customers away. That would would be money well spent. Wow, never thought you could spend time and money on a website and the only thing it does is chase people away from it. Good Post
3:53pm • #3

Great stuff.

I would like to add one more:  for the sake of humanity, please DO NOT attach those little dangly things to our cursors.

Thanks, in advance.

4:08pm • #4
3 Featured Posts

John: You're Welcome. Feel free to post to this group if you would like.

Eli: Just as a poor design will chase people away, a good design will invite, encourage, and convert users....we'll get the "things to do" post out in a day or two.

Gregory: Ha ha! I agree. Those things get super annoying!

4:13pm • #5
126,693 Points 5 Featured Posts Outside Blog

Ooo, I hope mine has no taboos, I think it meets the criteria of a good site but I am planning on updating soon. Thanks for the advice 

Phyllis Pafumi

5:19pm • #6
412,239 Points 21 Featured Posts Localism Sponsor Outside Blog
I have always liked simple things and I think that less is better when it comes to web site design.  I have seen some of the tackiest real estate web sites.  I totally agree about things that blink.  I saw one site where she had 7 blinking items on her home page.
6:24pm • #7
3 Featured Posts

Phyllis: good luck with your redesign.

Marchel: simple usually makes it better. clean, crisp design is best.

7:48pm • #8
298,522 Points 12 Featured Posts Localism Sponsor Outside Blog

Hi there,

Thanks so much for the tutorial, good stuff.  You re-affirmed a few items for me, and introduced a few new ones.

Looking forward to hearing more from you!

Lynda Eisenmann

10:00pm • #9
FEB
06
2007
4 Featured Posts
KISS has always worked and will always work. Bells and whistles are ok if your selling toys but people shopping for real estate are looking for information. Serious information speaks for itself. Nuff said. Good post.
8:07am • #10
115,358 Points 1 Featured Post Outside Blog

I'm not a designer,but have seen.a bizillion? web sites.  You nailed it. Some people thing adding more and more bells and whistles makes for a better site.   Not.

My biggest 'complaint' is normally text versus background colors.  There are some dense people out there that think red on blue is readable.  Or is that blue on red?  Or should I say..both.

8:09am • #11
Thanks for the good info.  The nicest stuff wins.
8:44am • #12
4 Featured Posts

Good suggestions, in the main.

I'd contend that agents should never use a mug shot on their Web site. Some studies suggest that people are completely turned off by seeing an agent's face.

I want to know what an agent knows or does that's going to benefit me. If they slam their face in my face from the start, I conclude that they're putting their interests first and won't attend to mine. Next agent!

11:14am • #13
3 Featured Posts

All: Thanks for your comments.

Joe: I agree. The agent should be minimized. What services are offered? That's important.

1:16pm • #14
FEB
08
2007
6 Featured Posts
Great information, thank-you for posting this.
8:46am • #15
FEB
12
2007
3 Featured Posts
Another taboo to watch out for is the .biz, .net, .info type domain names. They are hard for your clients to remember. Stick with .com if possible. They are more well known
10:54am • #16
FEB
28
2007
MAR
15
2007
3 Featured Posts
Another taboo to add to this list is a web page that won't fit into a 1024x768 screen resolution. We are seeing this way to often. If a page is larger than this resolution it means a majority of your readers will have to scroll up and down AND left and right to read your content or to see your navigation. The standard (reluctantly) is still 800x600, however, many sites are requiring their readers to bump up a notch.
2:28pm • #18
1 Featured Post

I hate sites that automatically blare music or someone's voice out as soon as I enter.  Can you say "back arrow"?  Remember, many people may be surfing the web from their only high speed connection - work!

Rita 

11:15pm • #19
MAR
16
2007
3 Featured Posts
Rita: Agreed! You probably don't surf MySpace frequently then do you? :)
10:25am • #20
Would having a .biz or .info be useful when trying to keep your name branded and you don't want anyone else to be mistaken for you? You can always forward the pages, correct?
10:31am • #21
MAR
18
2007
1 Featured Post
Great ideas!! Thanks for the professional advice!
1:24pm • #22
MAR
19
2007
7 Featured Posts Localism Sponsor
Take a look at my web site and let me know what you think?  Do you, for a fee, help people get more and beter content on their web site to make people bookmark it and keep comeing back?  Liz Carter, www.lizcarter.com.  My personal e-mail address is LCarter21@aol.com, the other is checked by my staff.  Thanks, Liz
12:11pm • #23
And all God's people said,"AMEN!"
Jay Knorr
12:38pm • #24
10 Featured Posts
I agree with most of what you have but will point out that I often work at night and nothing irritates me more than unexpected sound-- even nice background music.  If I don't ask for it, don't give it to me.  It conditions me to always turn the sound off....
12:50pm • #25
3 Featured Posts

Eric: Personally, I would use another domain name instead of your name. You can brand you name but I think targeting your selling area gets more points with Google.

Doug: I say if you have a sharp looking image then use it, but not overbearingly. Keep the image in front of people but to the side of more important content. If you don't have a strong image then save your pic for the "about me" page.

Liz: Overall great looking site. I like the uniform navigation, content areas and navigation. The mouse over menus aren't annoying and seem to conserve space. A couple of picky things I would change based on my personal preferences: The blinking "click here" on the click here to win should not blink. It is big, red, and on the upper left of the screen; people can't miss it and they likely won't want something blinking at them. Consider changing your "Home" button link from http://www.lizcarter.com/index.asp to http://www.lizcarter.com/ for SEO purposes.

I currently don't do SEO or write content for other agents. There are several agents who post to our group http://activerain.com/groups/webdesign101 who do SEO work. Really, you are the best one to write the content since you know your area. Here are some articles to consider while writing content: http://activerain.com/blogsview/39590/SEO-Articles-Table-of

Jay: Thanks.

Chris: I agree about the background music. More often than not it comes across as annoying. Let users opt to turn it on instead of being forced to turn it off.

6:58pm • #26
MAR
21
2007
1 Featured Post
Thanks to all for information that can be implemented to improve one's website.  Baby steps are good for me, such as the hint about underlining words and no link.  Guilty, guilty, guilty, I am, so I will quickly change that!!  This is my very first blog and am taking a deep breath....and I just got a website www.MelanieRossRealEstate.com  I would love any feedback if you have time.  Is it just me or did anyone else feel "vulnerable" when they started asking for help via forums such as this? 
5:40pm • #27
3 Featured Posts

Hey Melanie: Sharp looking first release! Here are a couple of thoughts to consider:

  • The site is clean and simple to use and get around in.
  • The aerial map is a cool idea.
  • The content font should be uniform on every page accept for something small you may want to stand out which can either be bold or a different color. I wouldn't center any content, especially a whole page of it. Keep it all left justified.
  • The mouse-over effect on the email link on the top turns the font to black which can't be read on the background.

I think you have a great start. We always keep adding to these things and they become more and more successful over time. Good luck with it.

I certainly feel vulnerable asking for feedback in a public place. I have made posts asking for feedback and haven't gotten any or gotten negative feedback but I think it helps when someone points you in the right direction.

7:02pm • #28
MAR
22
2007
1 Featured Post

Thanks!  I have been making your suggestions!

Melanie Ross

 

6:21pm • #29
APR
25
2007
7 Featured Posts Localism Sponsor
Thanks for the advice, I will get with my web site people to make the couple of small changes you recommended.  I am working on adding lots more facts & pictures of Katy, Houston, Sugar Land, and the surrounding areas of Texas that I cover.  More facts, more details, that people thinking about moving to my area would like to know about...it's an ongoing process, always be upgrading everything you do!  Liz Carter
7:23pm • #30
APR
30
2007
3 Featured Posts
Liz: Good luck with it. Make sure to include links on the new pages to other existing pages when possible...
8:39am • #31
MAY
28
2007
3 Featured Posts
Another Taboo - Too many site redirects. I'm not sure the purpose here but I have run into several sites lately where you click on the link on one site and once you get to the new site it redirects you to another page. Other than stat tracking I can't figure out why they do it. It is obnoxious.
1:59pm • #32
JUN
28
2007
Also, if you are going to have feeds coming into your site, you should check the regularly to make sure they still work and are relevant.
10:15pm • #33
4 Featured Posts Localism Sponsor
Now, this is the type of advice and constructive criticism that is welcome on The Rain!  Thank you for taking the time to help guide us.  After getting my site slammed recently, I'm a bit sensitive to what people think of my site.  It has to load fast, because our connections in Alaska are slow and I service several small communities.  It has to be easy for me to update because I usually have 20-25 listings.  I am finally laughing because many of your points above, I was heavily criticized for not doing the opposite :-)  THANKS!
10:26pm • #34
JUN
29
2007
199,167 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router
oooh wee! I like this post and it has made me join the group.  Informational posts are the best for me, because I am always interested in learning something new or enhancing what I am working on.  Thanks so much.  Bookmarked.
3:10am • #35
199,167 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router
oooh wee! I like this post and it has made me join the group.  Informational posts are the best for me, because I am always interested in learning something new or enhancing what I am working on.  Thanks so much.  Bookmarked.
3:10am • #36
10 Featured Posts
Add endless scrolling pages...especially on the homepage!
10:06pm • #37
JUL
19
2007
3 Featured Posts

Todd: Agreed. Feeds go out all the time. It's important to check them frequently.

Debbie: Good luck with your site. It will be interesting to see what changes you make.

Rosemary: Great to hear that it helped you. If you want a compiled version of the content go to: http://www.hildrethhome.com/design/

Bobby: Ha ha. Yep. Especially if the navigation is toward the bottom.

12:54pm • #38

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Agent Web Design

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