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Moving towards a ruder society...

By
Real Estate Agent with Real Estate One

I have thought lately about how often I have to be rude or bordering on rude to get through to some telemarketing lackey that I really don’t want to discuss whatever goods, services or cause they are calling about. More and more these intrusive callers just don’t take “no thank you” for an answer. All too often the only solution is just to hang up on them. Is that rude? Perhaps, but it seems to be the only thing that they understand. Just as often it is a robo-call anyway, so I’m really only hanging up on a machine.

I have one west coast company that calls me every week to try to sell my real estate leads. I listened once and said no thank you. They called again and again and again. For the first few of those calls I took the time to tell whoever had called that I wanted them to stop calling; that I wasn’t interested and that I wouldn’t be interested next week either. They called and called and called. So now I don’t even answer calls from their area or, if I do answer, I just hang up as some as they start their pitch. Unfortunately that happens a lot lately. There are just tons of telemarketing companies making millions of unwanted calls every day. Now that they also have our cellphone numbers I get those same calls on my cell phone, even though I signed up on the do not call list for my cell phone.

So, all that is left is to be rude… just hang up…no “no thanks”…just click. I suppose that the folks who do these calls for a living get used to being hung up on. Some have even called back and left a message that we somehow got cut off.  Some of the robo-calling machines even are programed to call back and pick up in the pitch right where they left off when I hung up. Now, that’s hutzpah!  

I also read recently about the degraded civility in the nation’s capital between members of congress. The Senate in particular has always been a bastion of feigned civil behavior, with members calling each other “the gentleman from” or “the gentlewoman of”. Lately they have been calling each other something else, none of it gentle.

I’m not sure what has caused this decline in civility and increase in rudeness, although I have a theory that it is somehow connected to technology (especially the robo-calls), always being connected and the greatly increased pace of life. It does, after all, take a bit longer to be polite or civil that it does to just hang up. And the polarization of the political parties in Washington is just reflective of the extreme views out in the public these days. I suppose taking the time to call a congressional colleague “the gentleman from (insert a state here)” would lose its affect if the next phrase were “is a jackass”; though one might get credit for the accuracy of the statement.

So if you’re on the west coast and you have something to sell, please don’t call me. I’ll just hang up. I may feel bad about being rude for a nano-second or two, but I’ll get over that and it’s sad to have to say that.

Posted by

 

 Norm Werner

Real Estate One

 

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Norm Werner 2009-2011 All rights reserved

Comments (3)

Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Good post.  I get a daily call from our mortgage company wanting me to refinance. Buying the Trulia and Zillow leads is also a problem.  We are seriously considering getting rid of our home phone. 

Oct 01, 2013 12:34 AM
Eric Crane -- Your Full Service, Discount Fee Realtor®
DPR Realty LLC - Gilbert, AZ
Greater Metro Phoenix Arizona

telephone sales is a rough racket, but I understand how the repeated calls get to be a little much.  have a good week -- Eric

Oct 01, 2013 01:39 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Norm- well done.  I do think that there is a change in the civility.  I was listening to Chris Matthews on one of the cable shows talking about how it was when the politicians would battle during the day but then at 6 pm, they crossed the aisle and shook hands. Doubt you'd see that these days. 

Oct 01, 2013 12:59 PM