But the house never had a garage....

That hurts.  There seems to be a lot of agents that don't thoroughly read the MLS sheets.  I love getting feedback from buyer agents that say their buyer didn't like the house because it was too small, on a corner, the room sizes were too small, the lot was too small, it didn't have AC, etc.  All that info can be found on an MLS sheet.

If you make an appointment you need to have the courtesy of viewing the home. I would be annoyed and probably say something.

Many agents do not even bother to read the private remarks that are put there specifically to help other agents understand certain nuances to the property. My favorite was when an agent called me, quite frustrated that he could not find the lockbox.  I told him it was right there in the private remarks: Lockbox is on the side door of the detached garage (because you weren't able to hang it securely anywhere on the house doors or near the doors). Oh, I guess I didn't read the private remarks. 

DUH!

It sure is disappointing when these things happen,

However, take heart in knowing that the buyers aren't blaming you, but their agent for wasting their time taking them to a home that didn't meet their needs,  (that's the silver lining).

I ask myself this question all the time... if I post all these pictures to mls and to the web that clearly show every aspect of a house, why do agents show houses that don't meet their clients' needs when it's clear from the pictures (and oh, yes the property description as well). It's a real estate conundrum!

I always advice buyers to come in for a few minutes if we have made the appointment and are at the door.

Denise, too bad your client is being put out because an agent didn't do her homework.

People see and hear selectively...The post proves it...life goes on...Good share and thank you

It is frustrating when agents do not read the MLS or look at the photos, or pay attention to agent notes. 

That's sad on the other agents part.  How could you NOT see - There's no garage, did you really read the MLS Ticket and noticed - there was no mention of a garage??  So much for that agent doing her homework and really paying attention for her client.

And then agents/realtors want to know why we get such a bad rap, well, there it is.  Some people just don't know what a courtesy call or an apology is for or let alone come out of their mouth.  It's too bad for your seller, and how sweet of her to make cookies. 

Unfortunate rudeness, but at least they did show up, some people that we have scheduled and then they not only dont show up but commit to never answering their phones ever again either.

Denise - oh those agents who do not do the homework! (and don't care for other's time, too!)

i do wish literacy was a requirement....

i will also say, my mom absolutely did NOT want to see a home that her Realtor set up. She liked the picture, but hated it when she was in the driveway.

The brilliant agent said, please look, it was a hard appointment to set up. If i dont show it, i may not be able to get in another time, with another client.

my mom looked inside, loved it, bought it!

A lesson for us all.

I so feel for you. And unfortunately, my team was guilty of the same thing this week. The sellers left the house, the buyer drove by and was waiting for my showing agent, and as she was waiting, decided it was not the house for her so she left, called my showing agent and told her to meet at the other house. My showing agent did not even have time to leave her card. I so dislike having to share that with the listing agent. I just apologized which is all I could do.

There is just no excuse.  The seller goes out of their way to get the home accessible and ready to show.  The buyers agent shows up late and then suddenly notices that there is no garage and the buyers don't want it?  Wow.  I understand that it happens.  We miss things.  But we cannot forget how our "mistakes" affect the others in the picture. Thank you for sharing.  It is definitely one of the hardest calls you ever have to make, but being honest is the best for your seller.  Good luck!

So sad that we have to work with people who do not even do the bare minimum.