If you use Wells Fargo Bill Pay feature, you need to read this ----
I recently had an incident with Wells Fargo with a payment inputted into the Bill Pay, and the payment got to the recipient late.
When I received a notice from my credit card stating I had to pay a late fee, I made an immediate call to Wells Fargo. She said they would have to open a inquiry and would get back. She did say she could see I entered my payment in late September, but could not "see" the date I asked for the payment to be made. (I entered 10/9 with a 1 day delivery date. My payment was due 10/14. I asked her how we can see what date we requested the payment to be paid, and there is NONE available for me to see. I also sent an email through the system asking for a resolution.
I received no less than 5 emails back from "an unknown person" from Wells Fargo "Customer Service" stating I need to be more careful paying my bills and all was done properly on their end. In NONE of these emails was the date submitted for payment revealed.
Having a LATE PAYMENT is not in my vocabulary and peeves me to the core! Especially when they sent an email telling me how to pay my bills and how to enter this information "correctly".
BE CAREFUL with Wells Fargo Bill Pay --- I now will do a screen shot every week when I pay my bills for a back up and will seek out an executive here in Denver rather than through the "customer service" obviously run by $8.00 an hour employees!
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