"Manipulation- to control or play upon by artful, unfair, or insidious means especially to one's own advantage" Being in sales, manipulation comes to mind. I can think of all the countless items I have bought due to manipulation. I was manipulated and I knew that I was being manipulated. Some sales trainers point out that most communication we engage in every day is manipulative, because we are trying to get someone else to think or do something we are advocating. Even though we are is the field of sales, I disagree that all sales are manipulation. I feel as if negative ulterior motives come with manipulation. While I do believe many use manipulation as their sales tactics, I believe that you can get just as much business without it, if not more. Manipulation usually spawns from a hungry, blood thirsty agent. Some might think it's the way to do business and others find it hard to sleep at night when using it.
Are you using manipulation?
*You use high pressure tactics
*You do not present all the facts
*You use false emotions
*You are dishonest
*You use brainwashing tactics.
*You are fraudulent.
*You make your clients feel guilty.
*You break your clients will.
*You prey on your clients weaknesses.
If you find yourself doing some of these things, you need to do a self-check. Real Estate should be about communication and not manipulation. When communicating with your client you need to be very cautious of your tone, spoken language, facial expressions, body language and non verbal cues. To avoid manipulation, always make sure that you have your clients best interest in mind. This will steer you away from even thinking about being manipulative. Yes, sometimes times are tough and the market might be slow but you should never resort to being manipulative. Communicate with your clients about their wants and needs and work accordingly. The moment you start to put your needs first is when the manipulation bug will bite you. Learn how to communicate and just say no to the word manipulate.
Are you using communication?
*Respect client's confidentiality
*Correlate information between you and client
*Be aware of all verbal and non verbal cues you are sending.
*Put your client first.
*Return all calls & e-mails in a timely manner.