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I PAID YOU SAYS THE TENANT

By
Real Estate Broker/Owner with people first...then business Ran Right Realty 636943 licensed to thrill

How did you do that? I mailed it out and you should have gotten it. Mailing is not paying. Well I mailed it. That is how my latest conversation was going with a tenant who thought it was MY RESPONSIBILITY to collect rent instead of their responsibility to pay it. I knew I would have to educate this person and this was the opportunity to do so

FIRST CONTACT

The rent was not in after four days and I text-ed the tenant as a courtesy. All I said was..???. They know that (?) means I didn't get the rent. They responded that they mailed it. I saw the week end play into it and gave them some leeway. After eight days went by and no rent, I inquired again and got an attitude. An attitude? That prompted my next response

LISTEN UP

You have a contract to perform governing your actions. Yes I am a hands on property manager that likes to help and assist people when I can but you are mistaking this for my problem when it is clearly yours. Read your contract. It clearly states when and how rent should be paid and what happens if it is not paid too. This is a courtesy call. The tenant was still not responding to their obligation...I continue

ARGUING AGAINST YOUR OWN SIGNATURE?

You are bound to this agreement and it is enforceable under Landlord Tenant law in this state. Pretending or forgetting that you signed a contract is not the best way to go about handling your business affairs. The response from the tenant was argumentative with anger sort of like I am bothering this person. Meanwhile, the rent is almost 13 days late unheard of in my business plan. YAWN was their position. Okay.... So lets try this..

YOU HAVE UNTIL....

If the money is not in my possession by such and such a time and place, legal notices will be served which will incur you more expenses. From there, things may not go well for you if you persist in stating it is MY PROBLEM. Furthermore, I don't disbelieve you that you mailed it.. In fact I find you credible. I am only saying we didn't get the money. Until we get it, it is not paid. Now, remedy this per the deadline or face consequences as described in your contract.

THEY PAID

The money was delivered by the deadline. I made sure to let the person know that this is not a personal matter and to learn from it. It turns out that the rent was returned to him all messed up and apparently a victim of the mail delivery service. Fine. But the Post Office is not responsible for your rent payment...YOU ARE. My contact was plan B which is designed to help you...thus a courtesy

COLLECTION AGENCY?

Property managers are not collection services. That comes after someone gets a judgment against you for one reason or another. Courtesy call reminders should be treated for what they are...A COURTESY and act accordingly...

Comments (8)

Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Colorado Broker / Referral Services

Great job, Richie!  You are right, it is their obligation to ensure you rec'd the RENT payment!!  This goes without saying in ALL payments due, no matter what the service or obligation is.  YES< the postal service has torn up a few of my letters during their process, and has embarrassed me, as well.  SO, we go and fix the problem!

Nov 17, 2013 12:19 AM
Brenda Mullen
RE/MAX Associates - San Antonio, TX
Your San Antonio TX Real Estate Agent!!

Man...I couldn't do property management.  Love, love, love the way you handled this!

Nov 17, 2013 12:30 AM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Suggested Richie - I know a landlord who goes through this dance frequently. Clearly, the tenant is wrong but they play a game that they are bound to lose; yet they do it anyways. 

Nov 17, 2013 12:31 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

GOOD RAIN

 

Hello Dan...it is as simple as you state. I don't look for perfection just compliance. together, we can do it

Hi there Ms Brenda...The reason you love it is because you can see the innocence of it all clearly...

Hello Patricia....Human nature is what we are up against and not each other per se. I know the ego plays both ends but truth check mates the ego...

Nov 17, 2013 01:08 AM
David Popoff
DMK Real Estate - Darien, CT
Realtor®,SRS, Green ~ Fairfield County, Ct
Suggested, every realtor dealing with rentals should read this.
Nov 17, 2013 01:41 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

David...thank you for your professional support here.

Nov 17, 2013 01:46 AM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Richie, 
In Atlanta, the GAR contract reads that rents must be "received" - not sent - by a certain date. Your post will resonate with many Property Managers! Suggested.
Have a happy day - Lynn 

 

Nov 17, 2013 01:57 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Hello Lyn...your the best and thanks for poppin in Lyn

Nov 17, 2013 05:29 AM