Special offer

Real Estate Professionals Need a Better Compensation Model, One as Local as They Are

By
Real Estate Technology with BoomTown

I’ve been an advocate of trashing ‘The Traditional 6% Real Estate Commission Model’ for almost 10 years. When I owned a brokerage I offered alternative commission models to clients and was nearly hung, tarred and feathered (definitely blackballed) at the bequest of numerous other Realtors and NAR’s local chapter.

In spirit of my experiences, any time a chance arises to take a swipe at NAR’s antiquated ways and membership, I’ll oblige.

Part 1 Freakonomics

A New York Times best seller (and blog) written by Steven Levitt and Stephen Dunbar pointed out that a real estate professionals traditional compensation methodology is (way) out of sync with buyers and sellers economic interests and incentives.

Levitt writes that incentives are tricky when it comes to real estate commissions. The traditional 6% is typically split between sellers and buyers agents and split again between the agent and their agency, so the agent may only end up with 1.5% of the sales price, not 6%. At a $300,000 sales price, this would yield $4500 to the (buyers and/or sellers) agent. Drilling down quickly here, the basis of the argument is:

What is the agents incentive to sell the house for more than $300,000? What if they were a little more patient, put in a little more effort and could have secured a $310,000 sales price?

That would put $9400 net more in the sellers pocket, a good chunk of change. How much more would the agent receive?

$150.00

The same happens in reverse. You list the home at $300,000 but a buyers agent brings an offer of $290,000. You stand to eat ~$10,000 while the agent only stands to lose $150.00, but puts money in their pocket much quicker.

Long and short of it: The home seller and listing agents incentives are no where close to aligned.

*Pow* A black eye to the real estate commission model from a highly respected economist.

Part 2 Mark Nadel

Mark penned the following blistering expose for the FTC:

A Critical Assessment of the Traditional Residential Real Estate Broker Commission Rate Structure

To which I compartmentalized a bit here:

The Traditional Real Estate Commission Model. A Critical Assessment

Critical Assessment of The Traditional Real Estate Commission Model II

*Ugh* Gut punch from the Ivory Tower

Part 3

B. Douglas Bernheim and Jonathan Meer from the Department of Economics at Stanford University released the following case study last month:

HOW MUCH VALUE DO REAL ESTATE BROKERS ADD? A CASE STUDY

From the Introduction section of their study:

Historically, sales commissions for residential real estate brokers have averaged between five and six percent of sales prices. In 2004, commissions paid to brokers in the U.S. totaled roughly $61 billion (Hagerty, 2005). Do brokers provide commensurate value?

Sellers potentially benefit from brokers’ services in a variety of ways:

First, brokers provide promotional services. They help prepare a house for sales, circulate flyer’s, place advertisements, hold open houses, and recommend the house to individual buyers.

Second, they often assist with negotiations.1

Third, they screen prospective buyers, facilitating and potentially accelerating the process of matching buyers and sellers (Salant, 1991).

Fourth, they provide access to the Multiple Listing Service (MLS), which lists all homes available for sale.

Fifth, they provide market information and recommendations pertaining to the appropriate asking price.2

Sixth, they of-ten assist with paperwork and legal documentation.

How much is this bundle of services worth? Because the component services are some-times unbundled, we can judge their value by examining market prices.

Discount brokers provide access to the MLS for as little as $300 (Darlin, 2003).

Market information and forecasts of selling prices are available through professional appraisals, which cost a few hundred dollars. 3

In Illinois, where sellers are required to retain real estate attorneys to prepare and review sales contracts, legal fees average roughly $700.4

Thus, the total market value of the fourth, fifth, and sixth benefits listed in the previous paragraph is roughly $1400 – enough to justify a 6% commission on only the first $23,000 of proceeds from the sale of a home.

To justify brokers’ commissions, the value of the first three benefits must be substantial.

Berheim and Meer test pool consists of homes sold on Stanford Universities campus over a 26 year period. It’s an interesting microcosm to study since it allows the authors to hone in the first three perceived benefits of a real estate agent:

Several features of this data make it particularly useful for our purposes. First, since the eligible buyer population is limited, the MLS plays no role in the campus housing market. Instead, the Faculty Staff Housing (FSH) Office maintains a free listing service for eligible buyers and sellers. Consequently, there is no risk of confounding the value of broker services with the value of access to multiple listing services. In addition, access to free listings has historically enhanced the willingness of homeowners to sell their homes without brokers. Indeed, during the 1980s, brokered transactions were rare. Second, our data sample spans a major regime shift. Brokered transactions became increasingly common during the 1990s, and have accounted for roughly half of all sales in recent years.

The value of real estate brokers for Stanford campus transactions is likely confined to promotional services, negotiations (the first and second roles listed above), and the interpretation of market data (an aspect of the fifth role). Given the small numbers of available houses and active eligible buyers as well as the physical proximity of all the homes, the costs of comprehensive search, and hence the value of pre-screening by brokers (the third role) is small for both buyers and sellers.

As we have mentioned, the value of MLS listings (the fourth role) is zero. The FSH Office also makes comprehensive market information (home characteristics, listing prices, listing dates, selling prices, and closing dates) for all transactions available to all buyers and sellers. Because market participants are generally familiar with the campus neighborhoods, and because the number of comparable transactions is limited, sellers can acquire and review virtually all pertinent market information at low cost. Thus, the value of brokers as providers (rather than interpreters) of market information (another aspect of the fifth role) is likely negligible. Finally, the FSH Office assists with paperwork, largely eliminating the value of the sixth role. Therefore, an analysis of the Stanford campus housing transactions permits us to hone in on the value of brokers as promoters, negotiators, and interpreters of market data.

Berheim and Meer use a series of coefficients and variables to create complex but proven statistical models, as well as reference Levitts (and others) data to substantiate their work. It’s not an easy read but the results are predictable, even though they don’t come right out and say it.

The 6% Realtor commission model is economically and practically retarded.

The study draws two primary conclusions that better articulate my less than novel statement:

First, using a real estate broker does not significantly affect either the average initial asking price or the average selling price of a home. This dispels the theory that brokers have negotiation power, thus diminishing their second perceived value above.

Second, using a broker does lead to a quicker sale. An added value, unless you consider Levitt’s work stating that agents are incentiveized to move a home quicker simply to turn inventory over. Holding out for a higher price, even $10,000 higher, is economically insignificant for an agent. We’re all driven by motive, ‘altruistic business practice’ is an oxymoron.

Even more interesting, an agents ability to sell a home quicker apparently is only prevalent during the first 60 days on market, after which homes represented by agents sell slower in months three and four, slightly higher in month 5, with no difference in month six. It would seem to make sense to fire your Realtor if they haven’t sold your home in 60 days…or at least not sign an agency agreement that binds you for longer than that.

Dialing back to a paragraph from the study’s Introduction:

Thus, the total market value of the fourth, fifth, and sixth benefits listed in the previous paragraph is roughly $1400 – enough to justify a 6% commission on only the first $23,000 of proceeds from the sale of a home.

To justify brokers’ commissions, the value of the first three benefits must be substantial.

Refresher:

First, brokers provide promotional services. They help prepare a house for sales, circulate flyer’s, place advertisements, hold open houses, and recommend the house to individual buyers.

Second, they often assist with negotiations.1

Third, they screen prospective buyers, facilitating and potentially accelerating the process of matching buyers and sellers (Salant, 1991).

The second benefit appears to be negligible according to this case study. The third is effectively the job of a mortgage professional or disintermediated by the advent of better information online which allows prospective buyers and sellers to quickly disseminate through and find each other, sans agent.

All of ‘this’ would lead someone like me (and many many more people) to summarize that a Realtor will sell your home fast and cheap for 6% of the sales price.

Granted, Berheim and Meer ’s case study isn’t the final word and may be off on more than one account, there are many debatable points and the same holds for Levitt and Nadel’s work. But when you start to add up the cumulative work from hundreds of hours of comprehensive study and research by highly intelligent people and institutions, you don’t have to posses a masters degree in Business Economics from an Ivy League school to understand that the traditional real estate commission model is (has been) broken.

Maybe one day the NAR will use it’s collective wisdom (and money from it’s million person army) to offer their membership some worthy advice and strategy instead of trying to protect some antiquated legacy.

Disclaimer: I believe real estate professionals provide a valuable service and aren’t the scourge of the earth. I also happen to like attorneys and claim members of both groups as friends.

Jeff Corbett
BoomTown - Charleston, SC

Thx Jay :)

The question you ask...if I may venture an answer?

You can't even try to explain it, no Realtor should try to at least...because if one does, its an admittance to collusion (allegedly)...and that would be bad (fact).  'It's negotiable' is the Pavlovian response-lol. 

This is what my attorney friend told me awhile ago anyway...
Mar 18, 2008 10:31 AM
Jay Thompson
Zillow - Seattle, WA
Monika - how does sunny and 78 sound?  And virtually all records on-line. I know a great agent that can find you and Jay the perfect home!

Jeff - yeah, rhetorical question. Truth is, I doubt anyone is left alive that knows the real answer...
Mar 18, 2008 10:39 AM
Jeff Corbett
BoomTown - Charleston, SC
*Music from The Godfather playing in background* -lol
Mar 18, 2008 10:44 AM
John Dirgo
Aloha Coast Realty - Hilo, HI
R, BIC, e-PRO, ABR, EcoBroker, GRI, CRB
Here in Hawaii, pretty much all our records are online.  Its a HUGE time-saver.
Mar 18, 2008 11:02 AM
Anonymous
For what it is worth...

Judith Says.... " To the anonymous person who decided I am "not very smart", I stopped reading at that point and checked for a name.  If you can't sign your name to your thoughts, I won't be reading them. "

Judith, you squelch the opportunity to grow?  By not reading my explanation you are implying that you are as smart as you will ever be and that you couldnt learn anythign from my comments that would make you a better person.  Maybe not a better person, but a person with some valuable information that could open their mind a tad, to some new ideas.

You see, people like you are exactly what is wrong with the system.  (tunnel vision)  (it has always been like this, so this is the way it has to be)  Thats right, I said people like you!

You may have also learned that I am no longer a real estate broker, I have an honest job now!  I still practice real estate every day (at least 4 days a week), but I get a salary and full benefits and all the government holidays! 

Mar 18, 2008 12:11 PM
#71
Monika McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Hampstead, NH
Southern NH & the Seacoast Area
@Jay Thompson...You'll be the 1st call I make and I'm sure the only call I make. 78 and sunny....nice!
Mar 18, 2008 12:24 PM
Amber Smith
ERA Showcase Real Estate - Yuba City, CA

This post and comment stream remind me of two quotes about democracy by Winston Churchill.  The first one goes like this:

'The best argument against democracy is a five-minute conversation with the average voter.'

This could be restated in our case as:

'The best argument against the commission fee structure is a five-minute conversation with the average seller prospect.'

The next one is:

'Democracy is the worst form of government except for all those others that have been tried.'

This would obviously be:

'The commission fee structure is the worst form of Realtor compensation except for all those others that have been tried.'

Not many other fee structures have been tried on a large scale, so the quote doesn't quite fit, but I think there is something to it. 

The reason I think commission based pay has lasted so long is because nobody feels like it's coming out of their pocket.  Sellers won't admit this, but they also don't want to pay up front for anything.  The commission check is issued by the Title company (at least here in California).  The seller only sees it as a deduction on their net sheet.  It's money they never received, so it didn't actually come out of their pocket.  It's a completely different feeling writing a check for 6%, versus having it deducted from money that you receive.  Have you ever received a pay check?  Most people look at the net amount and don't pay attention to the deductions.  Every week taxes are deducted - usually a significant amount - couple hundred dollars anyway.  People complain, but they live with it.  Then tax time comes around and they have to write a check for $1000.00.  The world comes to an end!  It's a completely different feeling. 

I love this topic.  Very thought provoking for so many of us.  Thanks Jeff!

 

Mar 18, 2008 06:16 PM
Judith Reppert
United Country Countryside Realty - Mount Vernon, MO

Hi John D,

Thanks for the compliment, and certainly no insult intended to your accountants!  It's just different, that's all.  Should any one of my Missouri customers ever be so lucky as to move to Hawaii, I will have send them your way.  Meanwhile, may we both prosper under whatever pay structure turns out to be the wave of the future.

Jeff, thanks for a great post and thread.  I'm exiting now, but looking foward to your next.

Mar 19, 2008 05:43 AM
Jasen Edwards
Creator, Good Selling Formula™ - Santa Barbara, CA
Hey Jeff.  I love that you're willing to take on topics like this.    
Mar 20, 2008 08:27 AM
Karen Luke
South Metro Property Management, LLC - McDonough, GA
Henry County Real Estate

Hey Jeff,

This debate has been going on for years. Still........ no viable solution. Even e-bay uses a graduated percentage scale for charging sellers. I don't have a viable solution either. 

I had a great debate with a seller once on an empty lot he wanted to unload. We finally came up with a cost (marketing costs and my time) + a bonus for selling it within a certain time frame. I can see using that option for sellers who feel that a flat 6 or 7% is unfair. Sometimes it is. Sometimes it isn't enough compensation for a realtor who does work long hours.

I'll be waiting for your next post on what the viable solution will be.

Mar 21, 2008 05:52 AM
Anonymous
For what it is worth....

Karen you have heard at least hundred 'viable' solutions over the years.  You personally just mentioned that you have used a 'viable' solution.  The problem is that no solution is 'viable' with just one application. 

I maintain that the problem is that NAR is working very hard to keep ALL agents working against one another instead of unionizing to become a strong unstoppable force.  If NAR worked like the BAR, everything would be (well forget that thought) but you know what i mean!

NAR like the BAR ..... what a thought!!!  I am a friggen ginieus!!!!  LOL

Mar 21, 2008 12:21 PM
#77
Ron Bodden
Re/Max 440 - Quakertown, PA
I do believe that our current format of a agreed upon percentage of the sales price for our commission are functionally obsolete.
Mar 22, 2008 11:57 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

I just came back to take a look at the comments since I previously commented. 

There are a couple of things that come to mind.  The first is that here in GA, we are not allowed to have a listing where we get paid over a certain price.  It is referred to as a net listing and is against the law... license, gone.  

The 6% figure seems to stick because it works.  Higher causes more people to balk, and lower cause more agents and brokers to go out of business.  Look at many of the discounted firms.  They have to dramatically cut services to get under 6%... and after a while they just fade away.  Heck, even at 6%, most agents can't compete.  

I will say that if you want to see an increase in efficiency, have fewer agents.  If there were 10% as many agents, they would start fighting for market share, and they would do it by offering up some of the money they would save on economies of scale.  

But, I would really like to see a model presented that wouldn't be illegal in half of the country. 

Mar 30, 2008 04:26 PM
Mimi Osterdahl, NW Living
eXp Realty - Bellingham, WA
"Do good work for good people."

Jeff, Jeff, Jeff...

Good to read your always interesting voice on AR...oh, and the new photo is pretty good too.  :)

Just a little something for you to think about from your blogging friend in Bellingham, Washington (where we don't use Real Estate Attny's to do 99% of our transactions.)

You missed a tiny, itty-bitty, teeny-weeny, 'hidden' cost to our business called LIABILITY FOR THE TRANSACTION(!!).  (Wish I could make the exclaimation marks BIGGER...drats!)

Hey, I can see how you missed it.  It's the same thing as forgetting that you have airbags in your car...until you get in an accident.  And then, aren't you glad that you decided to pay more for the 2006 Volvo...rather than getting the used 1982 Supra with the awesome gas mileage?

When someone hires a PROFESSIONAL Realtor (that means more than 3 years in the business...people) to navigate their transaction...with them...to advise them, they have, esentially purchased a Kevlar vest.

What is the cost of safety?  And how much will it cost the Realtor if they ever have to stand in front of the Liability Bullet?  (I guarantee you, it will be WAY WAY WAY more than the 6%, or whatever, commission they have split and split and split.)  Live good. Be happy.

-Mimi

Mar 31, 2008 07:07 AM
Jeff Corbett
BoomTown - Charleston, SC

Always appreciate your comments and point of view Mimi.  You make good points...

 

Doesn't E&O insurance cover this sort of stuff?

Mar 31, 2008 07:33 AM
Mimi Osterdahl, NW Living
eXp Realty - Bellingham, WA
"Do good work for good people."

E&O is just that..."errors and ommissions".  If I miss writing a date on a contract inadvertantly, or something like that...well, then then E&O kicks in.

If I screw up a deal...if I don't read the title and miss a major easement issue, if, if, if, if...there are a BILLION "if's" that can get an agent in trouble, well, you are on your own!  E&O will not cover blatent idiocy. 

The law changes so fast that it is hard for a seasoned professional, who has a penchant for over-education (Uhhh, that would be me...) to keep up with all of the contract law that is in effect around our Purchase and Sale Agreements.  A buyer or seller without representation, will still be held to the standard of the law. 

Hiring an agent takes the liability monkey off of the client's shoulders.

-Mimi

 

 

 

Mar 31, 2008 07:51 AM
Anonymous
For what it is worth....

Ya gotta love those agents that insist on this trade being touger than rocket science! 

Face it, it is a job that requires 2 full weeks of training, plus an additional 8 hours per year.  WOW!!!

I heard someone mention a professional agent is one with 3 years or more experience!  That must be how much experience that particular agent has, because I would say you need over 10 years to be the best!

It is funny when you take a step back and look at it, the real estate industry byinlarge is filled with losers who couldnt find a real job.  Also some retirees who didnt like greeting people at wal-mart. 

Be honest with yourself, privately in you own home, why are you in this game?  Think back, when you first got your license, was it just a part time gig?  Maybe you had just been laid off and couldnt find a job?  Me, I had just got out of the military and it seemed like a good easy job.  Where were you and why did you jump in?

I say if you cant find a job, this is as good as you can do, fine, be the best you can be.  But dont go around like you are packing double phd's or anything like that.  You are showing homes that you could never afford to live in and your customers know that!

Mar 31, 2008 10:23 PM
#83
Ray Zwart
Sassone Realty - Montgomery, NY
CRS, ABR, SRES - Lower Hudson Valley Real Estate

For what it is worth,

You sound like a very bitter Realtor, that has found little success in this industry due to your overwhelming congenial attitude!

Ray

Apr 03, 2008 07:27 AM
Anonymous
For what it is worth...

Well, Ray you may be right.  I closed 13 doubled sided deals and 7 single sided and made less than $73,000 for 2007.   I admit that I am just an average Realtor working with a High School Education, plus the 2 weeks Realtor Training.  Got my first license in 1997 and I do find that I am very bitter!  Bitter about other agents walking around like they are packing double phds and doing a job that a trained monkey could do!  It isnt rocket science, after all you do it! (In this case, the word "you" will apply to YOU (whoever is reading this RIGHT NOW! 

BUT

 

I do believe the NAR should spend more time and more of our dollars representing US rather than representing themselves!  I do think a payscale overhaul is needed and the only real solution I can see is to go to the same payscale that attorneys use.  It's simple, Its do-able!

For what it is worth!

Apr 03, 2008 11:00 AM
#86
Susan Zanzonico
Berkshire Hathaway Home Services - Morristown, NJ
Sellers/Buyers Agent, Morristown NJ Real Estate

>>I'll never understand how one agent can represent the best interests of a buyer and a seller for the same property...

Its an unusual position to be in.  New Jersey supports "dual agency" and I have been in this position quite often...3 times so far this year.  I am finding that no matter how hard I try to be fair, either the buyer or seller feels that I am favoring the other. 

Sep 23, 2008 02:19 PM