Providing Tracking of Known Software Bugs, Deficiencies and Major System Problems involving Advanced Access Virtual Office (VO) 4.0
Advanced Access at this time provides NO information to users of it's services about current problems and their status. It also provides NO announcements of new and planned changes. Major updates are done by stealth.
This list is provided as a service by the AAUG to help Advanced Access users by filling that information gap. If you are aware of problems not mentioned here, please submit details so it can be added to the anomalies list below...
1. System Outages and Slowdowns
System was almost unusable around the beginning of March (either not working or so slow that display of pages were timing out). This has been due to several issues, including new load-leveling software that is not communicating properly, image server problems and server power failures. Development personnel have been diverted from other projects to help resolve the problems. It is considered a very high priority. Since servers are physically located at a remote site, system problems have to be handled through the service provider (Internap, in Orange County, CA).
Status: Ongoing/Intermittent, impacting other projects/issues.
Note: They are planning to move servers to an East Coast facility owned/maintained by their parent company/group.
2. Replacement of OnBoard's School Reporting and Neighborhood Navigator (demographics/statistics) applications with eNeighborhood's versions, incorporating Microsoft Live mapping mashups.
Instead of first testing new features before deploying, the replacements were made in standard Advanced Access "Stealth Update" fashion without prior notice to users. Currently they do not work. There are several issues including: lack of complete data (e.g., no public schools on East Coast) and malfunctioning mapping functions.
Some features that OnBoard provided, such as the ability to easily access and display side-by-side comparisons of schools at county, district and community levels will not be available with eNeighborhood's version.
Advanced Access also says that there is a problem with Microsoft Live mapping and they have to wait on Microsoft to fix it. Requests for temporary return to OnBoard's applications until problems with eNeighborhood's versions are resolved and tested have been rejected.
Previous Status: Not Working / Unusable.
Current Status: There are still some features that are not available (such as Crime statistics for Community Profiles). However, new features do work for the most part, showing reasonable data, but still have some display/presentation bugs.
3. Property Profile Option(under VO menu: Property Tools)
Was originally unavailable (when you attempted to access you received the "Server Error in '/' Application." response) for weeks. It reappeared at the end of February, however there are still minor problems with options not working or having no effect, including turning off the display of several fields, such as address, warehouse square footage, etc.
Status: Working but with Unresolved Display Settings Bugs
4. Forms Editing and Display Issues (Forms Manager under VO menu: Contact Manager)
Forms are currently working, "as is", however you can not edit and order pull down menus with multiple options, nor set the default value. Required fields do not show up with a red asterisk, even though a message states that fields marked with red asterisk are required.
Status: Working but with Major Forms Control/Display Bugs
5. Property Search Form
The IDX property search is customized by programming staff for each of the over 130 MLS's in which it's subscribing agent users are members. Currently, several setup options do not work, such as the ability to change the banner image that appears at top of form. (There are no other ways to add/edit text at top of form, such as title, explanation, etc. than to create a banner image with text.)
Not sure status of any other MLS, but Trend (Delaware Valley region) MLS has not been set up properly, has missing/confusing/incorrectly labeled search selection options, nor is MLS search database being updated on a daily basis.
Status: Currently Not Usable with Unresolved Critical Customizations and Data Update Frequency Issues.
6. Slideshows (under VO menu: Design Center)
Problems have been occurring when attempting to load slideshow onto the homepage. The system locks up on client side. Problem started occurring in February.
Status: Slideshow Load Not Working
If you know of any issues related to Advanced Access hosting services involving Virtual Office 4.0, please submit details for inclusion here.
Click here for prior Advance Access related articles (note: some require membership)
INVITATION: If you are an Advanced Access user, please join us at AAUG!
Copyright 2008 by Lawrence Yerkes. All Rights Reserved.
Comments(14)