I just recently re-read "Raving Fans" and I am looking for some feedback from our AR groups. (please...)
I certainly have my vision of what has worked well for me for the last 15 years of lending, buying and selling homes, but here I am in 2008, wondering if i was ever really doing it right.
While reading the book, the 3 tasks/rules are to
1. Know what you want
2. Learn what the customer wants
3. Deliver the vision plus one percent
I believe that I can do this for my next group that I will be managing (group meaning customers (inside and outside)), but has anyone out there reading this REALLY followed through? I find that once I really get going on this, I will have trouble from too many clients (as this has happened in the past.)
Can someone give me some feedback on your experiences?
I look forward to many responses.