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"I Feel Like I Already Know You" - A Couple of Lessons from Blogging

By
Real Estate Broker/Owner with Austin Texas Homes, LLC 453249

I've written nearly 1,200 posts on this blog, starting in 2007. Over the past several years, I've had dozens of sales that have resulted from referrals from my ActiveRain friends around the state and country, and from consumers finding me directly on my profile or from specific posts (my Austin Texas Relocation Package post has over 113,000 clicks as of today). 

Recently, I had someone who was a relatively avid reader of my blog say, "I feel like I already know you."

I think's that's one of my goals, frankly. If I'm doing my "job" as a blogger correctly, any potential clients who read my posts will get a good sense of who I am, not just in business, but in my life. I have often treated my blog like a journal of sorts, including posts about my family, friends, music, faith, and more. It has worked for me. Your mileage may vary.

I've often said to agents that you really can't teach someone to be likeable. More polite? Yes. More friendly? Yes. But there is something seemingly inherent about likeability. 

If you're likeable (as defined by your target clientele), that will probably translate well through your blog, assuming you write enough for people to get a real sense of who you are. In our business, this can go a long way toward landing more sales. I think it's likely true in just about any service business:

People want to like the person they're doing business with, all other things being equal.

Of course, experience counts, but it's tough to trump likeability and honesty, especially since most of us have access to the same general information about the market and specific areas and listings.

There's no doubt that we all try to put our best foot forward, and there is self-editing at times. I don't share all of my personal struggles online with the world, of course. However, I don't mind sharing some more personal details if I think it will help me to better connect with other agents and with my potential clients. 

The best part about getting clients from this blog is that when they contact me, they've usually already made up their minds to work with me exclusively before they even pick up the phone or send me an email. I'm thankful that they consider me to be a friend before we even meet in person. That is a blessing.

Thanks for reading!

 

Image credit: http://www.flickr.com/photos/basykes/

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If you're looking for a home in the Austin area, you can also visit my primary website at www.austintexashomes.com.  Thanks!

Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Jason, We haven't had that quote from our blog, but we have had it repeatedly from our monthly snail mail newsletters.  The nice thing about that type comment is they're already decided to hire you before you even walk through the door.

Jan 10, 2014 10:32 AM
Martha Brown
Long & Foster Real Estate, Inc., Annapolis MD 21403 - Annapolis, MD
Your Homes Around Annapolis Agent

That is a great thing to hear Jason. And after all these years, I am heading in the same direction of making my blog a journal. Wrote a few this week and I find I like it. It's me, my life. Come on in. :)

Jan 10, 2014 10:54 AM
Alan Kirkpatrick
Austin Texas Homes - Round Rock, TX
Alan in Austin

Jason:

A great post with good information. Keep up the great work. 

Jan 10, 2014 11:45 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Pamela - Thank you for saying that. I bet you're more likeable than you think.  :)

Mike - It has worked really well for me. I hope you have similar results.

Charles - I get those on occasion as well. When someone takes the time to read a hefty portion of my blog, I really appreciate it and it makes me feel great that they found it valuable.

Liz & Bill - Exactly!

Martha - Your last two sentences summed it up nicely for me.  :)

Alan - Thank you, sir.  :)

Jan 10, 2014 12:31 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Jason

That sort of reaction is one of the wonderful aspects of blogging. You are already past the initial "getting to know you" phase, they WANT to work with YOU, and can move right along into the more important stuff. Love when that happens.

Jeff

Jan 10, 2014 12:37 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Great post! I love that the referrals that I get from my writing or from my past clients, leads to no competition for their business. I would like to think that being likeable akins to being honest and trustworthy. We all strive for those easy transactions where there is an underlying trust that we are acting in the client's best interests over our own. Thank you for sharing!

Jan 10, 2014 01:03 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

JEFF - It's certainly one of my favorite things from blogging.  :) It's a great feeling.

KAREN - Thanks for your comments. As you and Jeff both mentioned, there is no competition at that point, which makes things a lot easier.

Jan 10, 2014 01:34 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Thank God for member only blogs Jason.

Jan 10, 2014 07:08 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Thank God for member only blogs Jason.

Jan 10, 2014 07:08 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Jason - That's exactly the right way to do.  I've had that happen several times, and it's the best feeling in the world.  Oh, and way to go on 113,000 clicks on that post.  That is an awesome post and a great template to follow. If I was an agent, I'd be doing one like that my town/county.

Jan 10, 2014 07:28 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

CONRAD - I don't get it. Maybe it's too early in the morning for me.  :)

DEBBIE - Thanks for your kind words. I really appreciate it. Kudos to you on your blogging success!

Jan 10, 2014 10:42 PM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Jason: Your approach is the ideal way reach consumers. One of the best compliments a new client can give is that they knew when they started reading your blog that you were the agent for them.

Jan 11, 2014 12:52 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Jason - You're so right about this. We interact face-to-face when it gets real, and the whole point of branding is to communicate competence and a comfortable experience to potential clients. I don't know how we can do that successfully without revealing who we are.

Jan 11, 2014 01:04 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Anita - Agreed. It's a wonderful compliment. 

Dick - That's a great way to put it. We must reveal something of ourselves in order to better connect with our clients and potential clients.

Jan 11, 2014 04:17 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

If you want to up the ante on the number of comments about "I feel like I already know you" pour gas on your video marketing arsenal. When they hear your voice, see your puss and you talk to them conversationally, the connection beyond reading a blog happens. Have lots of blog posts but it is the quality and reach of the topics and the delivery blend of media streams that rings the bell.

Finding, seeing the buyers and sellers wanting less of the agent, broker showing, bogging the blog down. And turn up the volume please of two and three helpings of the just save me time, gas, money with helpful information and serve me quickly please. They are double parked, stressed, beaucoup busy. In one major hurry. No time for the mirror mirror on the wall pieces. So you make your transparency very very carefully with easy does it sprinkling it in the with shaping, delivery of the information. Not much room in the blog post world for the "I" "I" "I" heavy postings.

Jan 11, 2014 10:02 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Andrew - I agree with you about the video, which is part of my goal for 2014. However, I have probably garnered more sales from the personal posts than from market reports or raw data. The buyers and sellers who choose me based on the more personal stuff I have written are exceptionally loyal from the beginning.

Jan 11, 2014 10:07 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Jason, you do seem very likeable, and most bloggers are easy to see what their personality is reading their posts.  

Jan 11, 2014 10:45 PM
Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker
RVA Home Team - Richmond, VA
RVA Home Team - Winning with Integrity.

It is an interesting feeling for those of us that blog, not only on real estate, but also on some personal topics. I wrote some blogs about local events and home imporvement projects, mentioning the family in many of them. I went on a listing appointment and I was a little surprised to hear the sellers tell me so much about ME! My cats name, the fact that I had twins, that I moved from their old home town. It is important to remember to get a little personal with out writing. Great blog!

Jan 12, 2014 10:48 PM
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ
Broker/Owner

GOOD MORNING JASON ... first, it is nice to see you back on the blog roll and getting featured a few times on top! And yes, the way you put it (you cannot teach someone to be likable) is a nice way of putting it.  You can't make someone like you either - so just write about what you know and who you are - that way when someone says, "I feel like I already know you" - you don't have wonder if it's the real you - or the blogger you.

Jan 13, 2014 08:15 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Jason - I experienced that strange feeling, when you kow nothing about them, and they feel like they are my best friends. they were following me for 3 months, but this is my first contact with them, and is already a 50th for them.

Strange, but a wonderful feeling

Jan 20, 2014 10:51 AM