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CHOICE OF WORDS Can Make ALL the Difference!

By
Real Estate Agent with Liberty Homes RS-#62825

Real Estate in HawaiiOne thing I have learned over the years is that ANYTHING CAN HAPPEN towards the end of the transaction. Lenders need last minute docs, escrow needs another payoff from Seller’s lenders, Lender needs to RE-CONFIRM buyer account or need another verification of employment.

Nothing is perfect in this world and I can guarantee nothing is perfect in a real estate transaction either. I always thank everyone involved in my transaction but there is always someone who will put a damper on it by saying one of the professionals made many mistakes…when in fact, they did not.

However, I do follow up with that ‘accused’ professional to find out that there was a explanation for any holdback and indeed not a mistake.  I also report back to the person who did the ‘accusing’ only for that person to feel sheepish and admit it was the wrong choice of words.

Be careful the choice of words when accusing someone of wrong doing.

It can harm their reputation and yours....

When the accusation is unfounded.

 

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*Note:  This is a small island....word of mouth for Hawaii Real Estate....goes a long way!

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

Comments(33)

Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Some people jump to conclusions without first considering all the facts, which is the prudent thing to do.

Jan 12, 2014 08:37 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I agree...A think you goes a long ways and the person that does some accusations I one I will be very careful working with in the future

Jan 12, 2014 10:07 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is important to find solutions and to make things better.. I find it is important to give the benefit of the doubt.  Things have been very challenging in real estate.

Jan 12, 2014 11:10 AM
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

Oh how many times I have had to eat my words becasue of a knee jerk reaction. Listen and hold steady is what I try to do so that I an think better.

Jan 12, 2014 11:19 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Sally, I also confront and attempt to clear the air. I try not to accuse and will apologize if I am wrong or out of line 

Jan 12, 2014 11:36 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Great post Sally!  Things can happen toward the end, and it can be a mistake and preventable, but accussations aren't going to make it any better or change things.  

Jan 12, 2014 12:19 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Words from the heart can give great factual business! :)

 

Love and light and prosperity in 2014,

Laura

Jan 12, 2014 12:52 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Feedback is your words coming back to you for your consideration

Jan 12, 2014 10:55 PM
Jill Saddler
Draper, UT
Draper Utah Real Estate Professional - 25 years+!

I completely agree - words are SO powerful... choose them wisely!

Jan 12, 2014 11:25 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

A wonderful bunch of comments. I really doubt those that tend to have loose lips will read and comment LOL

Jan 13, 2014 12:51 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Like hockey, there are no ugly goals and the target for the list, market, sell is closings. Get to the closing, navigate, set the expectations, guide the process no matter what it takes to "git er dunnnnnn'" as Larry would remind.

Jan 13, 2014 12:59 AM
Randy Shamburger
Movement Mortgage - Greenville, SC
FHA, VA, USDA and Conventional Mortgage Expert

I agree, excellent post, thanks for sharing.

Have a Big day,

Randy

Jan 13, 2014 02:04 AM
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

Words are very important and how you say them is as equally important. Words can sink ships so be careful what you say and how you say it

Jan 13, 2014 06:42 AM
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

There's life and death in our words, we do have to choose them carefully!

Thanks for sharing - excellent post!

Jan 13, 2014 08:43 AM
Steven Nickens
Hawaii Life Real Estate Brokers - Wailea, HI
R(S)GRI ABR, Maui Real Estate Hawaii

I been having fun with renters lately trying to close a couple of properties. Kindness always works.

Jan 20, 2014 10:21 AM
Renae Bolton
Marketing 4 Realtors - Garfield Heights, OH
I'm your Professional Real Estate Marketing VA!

So true, Celeste! The choice of words issue isn't just with a transaction. We have to be extra careful what we write in our blogs (or who we write about) and how. Once those words are out there, that's it! We really need to watch our choice of words.

~Renae

Jan 22, 2014 08:25 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Sally - I am glad that Debbie Reynolds sent me over to your blog.  Even though I am in New York I feel warmer just being on your blog.

You have made some great point about great customer service and striving the exceed expectations.  And of course, never bad mouth anyone.

Jan 25, 2014 09:39 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I'm in chilly NY as well! Thanks for the warmth! :) Be well!

Jan 26, 2014 12:40 PM
Sheree Holsey
Sold Buy the Sea Realty - Hampstead, NC
I am Happy to Help You Find your Way Home!

Words and silence has worked for me... Since its not about me... I allow the client to process whatever information that have received. with a smile.

Feb 01, 2014 11:29 PM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

It does no good to speak ill of others - deserved or not.  Life is short!

Mar 01, 2014 04:57 AM