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Homebuyers- Should You Call a Loan Officer or Real Estate Agent First?

By
Real Estate Agent with RE/MAX Distinctive / LIC in VA

The answer is: It depends. It depends on many factors which is why buying real estate shouldn't be rushed. You need to analyze and understand your current situation. Where you are now. Then where you want to be might take 2 months, or 2 years depending on the plan that is developed to get you to home ownership.

Here's is just one example: Potential buyer sold condo 2 years ago, he and wife have good jobs earning $70,000.00 per year each, and sees an ad online and is convinced they can buy a home. Call is made to #, buyer gives some info over the phone and is issued a pre qualification letter for a VHDA Plus loan for $475,000.00. Buyer gets excited and calls agent friend and says " I just got approved for a mortgage for $475,000.00. Can you show me that little farmette on 6 acres that I've been wanting to buy? That is the perferct place for me to run my construction business from, and my wife can run her dog kennel from there." Agent: Oh wow, congratulations! Sure, I can show it to you. Agent looks it up in MLS and sees they just reduced price to $489,000.00. That's ok, we can offer $475,000.00 if you like it! ... Showing scheduled, buyers love property, agent prepares offer, the excitement of home ownership grows, and agent is calculating the commission!

 It's a common scenario- but wait. Why is above scenario all a big waste of everyone's time? Should you have called agent first that is familar with lenders and loan programs?

 Here is why you shouldn't rush when preparing to become a homeowner. First, yes, the VHDA Plus is a great loan product and is a best seller right now. So let's start with the ad that lured you in. "Affordable 30 year fixed rates - Low payments - Extended lock-ins - Loans serviced by VHDA - Free Involuntary Unemployment Insurance with some loans." "FHA Plus: No down payment cash is needed, because in addition to VHDA's FHA-insured 1rst mortgage, you'll also receive a 2nd mortgage to help fund your down payment and closing costs. - Fixed rate for 30 years on both the 1rst and 2nd mortgages - Maximum loan amount: 1rst mortgage is maximum FHA mortgage, 2nd mortgage- 3.5% - 5% of sales price. - No cash back."

 You and your agent are doing some quick calculations like what is 5% of $475,000.00. You think this is all looking and sounding good!

 But that pre-qualification had some contingencies attached that weren't discussed on that first phone interview. Here is a list of obstacles that just crushed your plan. They are " Eligibility Requirements" What are they? (1) No prior ownership in any residence during the previous 3 years. (2) Must meet income and sales price limits. (3) Property may not be used in trade or business. (4) Lot size is limited to 2 acres ( Waivers may be obtained up to 5 acres) (5) VHDA's free First-time Homebuyer class must be completed prior to loan approval. Both husband and wife must take class.

 Problems? 5 of them:

(1) Buyers owned and sold condo 2 years ago (2) Maximum gross household income for 2 or fewer people is $120,900.00,buyers earn $140,000 (3) Buyer and wife both wanted to operate businesses from the property. (4) Lot size is 6 acres. (5) Maximum sale price is $450,000.00

 So now what? You should have learned some things from that experience. You now have decisions to make. Do you see if current loan officer has other programs? Do you interview other loan officers? Do you interview other agents? Probably yes. Do you rush to make decisions from now on? No.

 

Pre-qualification doesn't automatically mean

mortgage

Jeff Pearl / Lic in VA

Remax Distinctive - McLean VA

703-727-4876

Homes / Land / Farms / Historic

www.jeffpearlhomes.com

Equal Housingremax distinctive

 

 

 

Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

#7- Hi Mike, True, many buyers ( and agents) do put cart before horse. Thanks!

#8- Hi Karen, Yes it is. Unfortunately, this is a very common scenario in this business.

Jan 19, 2014 04:18 AM
Roy Kelley
Retired - Gaithersburg, MD

This is an outstanding topic. Prospective home buyers need to fully understand the available loan products and the restrictions that are related to the specific programs.

Jan 19, 2014 04:22 AM
Karen Johnson, Realtor, ABR
Addison Wolfe Real Estate - Doylestown, PA
"Bucks County PA Homes"

Hi Jeff, congratulations on your featured post!  to prefer to get my buyers approved before showing houses with my in-house lender Orr from a trusted outside lender.  

Jan 19, 2014 04:37 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

#10- Hi Roy, Thanks. I agree, buyers need to take their time and do some homework before committing to any agent or lender.

#11- Hi Karen, Thanks. Using in-house or trusted outside lender is a much better way to go!

Jan 19, 2014 05:10 AM
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

Somehow I think there will be other mortgage programs out there. Probably need to be approved by a local lender that has local knowledge. Needs a competent Real Estate agebt that sells Farms. Think that is you!

Jan 19, 2014 07:49 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Oh, yeah and they can do both consecutively, in other words if they talk with a lender, they would be wise to be talking to an agent, who preferrably referred them because buyers/sellers don't know it all and things have change.  Great examples.

Jan 19, 2014 07:51 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

subject matter I need more information to bitch about.

Jan 19, 2014 09:16 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

This

Jan 19, 2014 09:17 AM
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Where was that Loan Officer's brain?  He had to ask applicant if he currently (or within the past three years had owned a home).  There is no getting around that--he had to get at least 24 months housing history on any mortgage application.

I also find it hard to fathom that the buyer wasn't giddy about wanting the five acre property.  Yes, I agree the buyer could have started either with REALTOR® or the MLO; but that was why I always talked up our mortgage shop's slogan: "There is More to Mortgages Than Money."

Jan 19, 2014 10:22 AM
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Jeff, Let's re-think "whom" the home buyer should contact first.  What the buyer lacks is knowledge & experience in real estate and real estate finance.  Lets call him un-prepared.  Now, he has no way of knowing much about this loan officer, unless he had used him before.  It appears that he had a previous relationship with the REALTOR®, right?  You refer to him as "agent friend"; so while it does not define the agent's knowledge & experience, it suggest a level of confidence based on something more than what he should have had with the lender.

I would hope that his agent friend would have enough good sense to know what he does not know, and where he could turn for advice--broker, seasoned agent, or if he submitted a question to ActiveRain®--HELP was all around the agent.

I have to say that I rarely met a MLO that would refer business to a competitor or even a fellow loan officer.  Many simply drink the manager's koolaid® and push whatever product is the flavor of the month.  With all due respect to those experienced, professional loan officers--because those are the ones that would have re-directed this young man within ten minutes of starting a pre-qual process.

Here is another argument that pre-qual and pre-approve are truly less than they are chalked up to be.  Experience is something you cannot purchase, fein, bluff, nor find in a classroom.

Great challenge!!!

Jan 19, 2014 10:49 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I prefer that buyers contact me first so I can assist them with finding lenders who are reputable and who may have programs appropriate for that buyer.  All lenders are not able or do not make certain types of loans.

Jan 19, 2014 11:35 AM
Travis "the SOLD man" Parker; Broker/Owner
Travis Realty - Enterprise, AL
email: Travis@theSOLDman.me / cell: 334-494-7846

As Ms. Joan, #19. Check with me first. After a brief Q & A, I can probably save them time as to which Mortgage Copmpany to go to first. I still recommend 3, just to CYA (Risk Management Class).

Jan 19, 2014 11:49 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

#13- Hi Bill, Yes, ther are other programs that could work in a situation like this, but this is jsut an example of how that should be determined up front before rushing out to look at properties. Thanks.

#14- Hi Carla, Yes, doing it consecutively makes the most sense. It's mainly new buyers and loan officers that create time wasting scenarios. There is still a need for homebuyer education.Yes, things are always changing. Thanks.

#15-& 16- Hi Laura, Ha ha!

#17- Hi Fred, I adjusted the scenario for this story so the chain of events are 100% true. Although this is still a common scenario the newer buyers, agents, and loan officers help create. And these scenrios can be reduced if all involved take their time and do their research up front. I still get loan officers contacting with the sales pitch " I can issue your clients a pre-qualification letter within one hour". Sorry, that doesn't really impress me. Yes, it's fine to call both agent and loan officer to start. If they both have experience, they can work together to make sure things are done properly to a lot of time isn't wasted in the process.

#18- Hi Fred, Yes, it depends on the buyer. The un-prepared buyer who just decides they want to buy out of the blue, and just calls a random ad, and a friend or relative agent that has a license but really isn't active in the business. I have had loan officers actually tell me that they don't know what loan programs they can offer, and others that are limited on what they can offer. Usually, those had just transferred to the new lender and/or haven't been in the business that long. Again, my story is somewhat ficticous and meant to be an example of how rushing and starting out on the wrong foot can be avoided if everyone ask the right questions and does their homework at the start. Thanks.

#19- Hi Joan, So do I. I like to know what a buyer is capable of and what it is they want, so I can give them a few laon oficers that would best fit their scenario. If a buyer is looking for a fixer-upper, probbly no sense giving him lender that doesn't do 203k loans.

#20- Hi Travis, Yes Travis, that can be best with experienced agents. Newer agents might want to participate in a group consultation with buyer and loan officer. Thanks.

Jan 19, 2014 08:08 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -

We find that many buyers don't know where to start when they go looking for a lender. That has resulted in delays and disappointments, particularly when they go first to their local bank "back home" shopping for a second home loan on a vacation home in our area, only to learn that their favorite bank won't lend on a property 200 miles away.

Jan 19, 2014 08:54 PM
Ben Yost - 303-587-4297
First Time Home Buyer, Mortgage Rates, Pre-Approval - Denver, CO
FHA, VA, Conventional - Mortgage Loans in De

If a buyer is not excited about buying a home- then they will never be excited about getting a loan or even talking about it.

Most Agents I know, will take them out once (get them excited) and then have them get with a lender before they will take them out again.

For those that give out three cards - keep in mind, that if you are not committed to a Lender- don't expect those lenders to be committed to you. I know who gets my leads when I get them :-)

 

Jan 20, 2014 01:04 AM
Dee Toohey
Innovative Realty Solutions Group - Longwood, FL
Broker, ABR, AHWD, CIPS, FMS, ePro

Good advice.  I like to work with the buyer from the start because, as we all know, not all lenders are created equal.  I prefer they work with lenders that have a solid reputation for getting to closing over lenders who spend the most advertising. 

 

Jan 20, 2014 01:46 AM
Parnell Jackson
CHICAGO HOME LOAN SHOP - Chicago, IL
CMPS, DM

As a sales professional you understand that your time is your most precious resource. Everyone starts their day with the same amount of time available and those who use their time judiciously are more likely to become higher income earners. Nothing wastes this precious resource more than spending time with prospects that either are not qualified or are not serious about purchasing.

Our LoanFirst Program is designed to make sure you find out who is serious as quickly as possible. What is a LoanFirst? It is a program which enables you to get your prospects pre-approved and ready to make the strongest offer possible. Unlike a “pre-qualification,” which is really just an opinion, our LoanFirst Program enables us to offer a loan commitment subject to sales contract and appraisal for any qualified purchaser.

Jan 20, 2014 05:08 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

#22- Hi Eric, Exactly. Many buyers, especially first time buyers, just don't know where to start or what questions to ask starting out.

#23- Hi Ben, true, but sometimes too much excitement distracts them. Once they meet with 2-3 agents, and 2-3 loan officers, and understand where they are and what they are doing, then they can commit and get excited.

#24- Hi Dee, Same here. It's the buyers that just call without really knowing what questions to ask that set themselves up for problems and disappointments.

#25- Hi Parnell, That is what buyers need. A loan officer that does a thorough investigation and gives buyer honest assememnt of their buying power. Thanks!

Jan 20, 2014 08:46 AM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Jeff. I don't think human nature works that way these days. Over 90% of prospective buyers will go online and begin doing some searching around, but hopefully before they go to much further they seek the advice of a referred professional.

Jan 21, 2014 08:36 PM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

#27- Hi Joe, just niticed I missed your post. I agree, human nature seems to make people hear what they want to hear. Starting with an experienced professional can save everyone a lot of time and trouble.

Apr 26, 2015 08:48 AM