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Is It Worth It to Complain to the Real Estate Police?

By
Real Estate Broker/Owner with Austin Texas Homes, LLC 453249

After reading a post earlier today, I felt compelled to present another side to the scenario cited therein. Since I don't have the author's permission, I won't link to the post here. To be clear, I didn't seek permission from that blogger (i.e. I wasn't specifically turned down) - I just want to write a response with a different point of view.

The blogger posted about selling a home which closed awhile back, then being dismayed to find that someone had stolen the photos and text from the original listing, although it was now listed for lease, not for sale. The plan was to complain to the local board/association, and to the state real estate commission as well.

In my humble opinion, this is a waste of effort and time over an issue which really harmed absolutely no one. I could understand the frustration if it were a lost listing that a new agent had, but this is a completely different type of transaction, and you've already been paid for your efforts. I'm not excusing the behavior of the lease listing agent, because it just seems lazy and uninspired, but I wouldn't bother to complain to the real estate police, either. 

I am from the "live and let live" school of real estate, unless it's something egregious and harmful, including:

  • Willful misrepresentation of facts
  • Not disclosing something important (damage, termites, mold)
  • Harming buyers or sellers in any substantive way 
  • Actively soliciting a client

If I see something that would harm others if allowed to continue, I would report it. Otherwise, it seems like an exercise in futility, and not a great, productive use of time. Yes, they were your photos and someone else is using them, in this case to make a whole lot less money than you did. They even used your description. Again, I don't see how this harms you, the client being served now, your past client, or the public.

I saw comments on that thread about not having mercy, or how it made someone's blood boil to hear this, or how unethical it was, and advice about copyright, etc. I just prefer to think of how difficult it is to make a living doing leases, and how blessed and thankful I am that I rarely have to handle them myself. 

Live and let live.

There was no harm done in this case - just simple laziness while trying to make a few hundred bucks.

The likelihood of anything other than an email warning being issued is slim to none, if it gets that far. You might end up doing more damage to your own mental health by worrying about it and expending time and effort on it than you will to this other agent or their livelihood.

Focus on the stuff that matters.

Having sold homes for 17 years and having trained dozens of local agents, I would never counsel someone to re-use photos or text, but I also probably wouldn't "officially" complain if I saw it happen, unless I lost the listing and the next sales listing agent wanted to use my stuff. In this case, I'm guessing the listing agent for the lease stood to make around $300-500 in gross commission on the lease. 

Let it go. It will tear you up otherwise.

Thanks for reading!

EDITED FOR CLARITY: There was no mention made in the original post about contacting the leasing agent or his broker directly, which was part of my original problem with the post. If that were part of the scenario, and the other agent reacted badly, or refused to comply, I would have understood the desire to take it further. Instead, the implication was that the "victim" was planning to take it to the Board/MLS and the real estate commission while assuming wrongdoing.

I think we owe each other the benefit of the doubt in a case like this. It's possible that this is a brand-new agent who make an honest mistake. It's also possible that the owner emailed the photos and description and said, "Please use these." My point is that it's best not to rush to judgment without even bothering to call and inquire (and educate if needed). I never justified the fact that the photos were re-used. I simply think it's wasteful to pursue it, particularly if you don't know the whole story.  

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Comments(300)

Mark Artesani
Keller Williams Realty - Fountain Valley, CA
Huntington & Newport Beach, Fountain Valley Homes

Jason,

        I agree with you. A quick e-mail to the offender. Hopefully it would not happen again

Jan 27, 2014 02:01 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I think a call to the offending agent is in order.  The funny thing is if they asked me I would probably just sent them copies of my photos to use, assuming the property still looked the same

Jan 27, 2014 02:37 AM
Margaret Mitchell
Coldwell Banker Yorke Realty - York, ME
Seacoast Maine & NH Real Estate

I pay a professional photographer to photograph almost all my listings.  Usually at the closing table, I give the buyer the CD with the photos.  It is common in our coastal town to rent out vacation homes when the buyer is not using it.  And in many cases, the buyer is renting it out directly.  I tell them, sure use the photos. 

I have not read the original post.  I do go bonkers when licensed agents steal photos and/or disclosures, etc to relist.  I try to remove my photos from the MLS.  But photos will linger on other sites.  But if I sold it, knock your socks off.  I don't need the photos anymore.  If and when you are ready to relist to sell, I would take new ones anyway.

The rental agent probably should have the good manners to ask but it is small potatoes and I would let it go.

Jan 27, 2014 05:10 AM
Karen Crowson
Coldwell Banker Residential Brokerage - Rancho Bernardo, CA
Your Agent for Change

Jason, I agree. I phone call courtesy is the proper beginning. Unfortunately, too many people don't want to take the time to report actual violations, so the wrong-doer keeps on doing what they do, and we may (along with our colleagues) have to deal with it again. I see these instances as opportunities for re-training and education in many instances. I'm faced with a situation myself with another agent (a 30 year veteran). I addressed the issue with him directly, and he said - let's just move forward and close escrow. Which we will. But his actions could have lost my client the property, and I may have to deal with him again in the future. I don't want anything more than for him to get some training regarding the issue at hand. So, I will make the time to bring it to light.

Jan 27, 2014 08:53 AM
Heather Bowman
Complete Realty, LLC - Flint, MI
Heather Bowman, Michigan Realtor

I think it is wrong and lazy. That offender will keep doing it because they know they can get away with it, and possibly cutting other corners that can lead to serious legal issues, and I would not want to be the one who has to work with them.

Jan 28, 2014 09:36 AM
Dennis Herman
Crossroads Real Estate LLC - Howards Grove, WI
Dennis Herman

I had that happen to me. But it was a listing picked up be another agent. I return to a property a number of times to get the right ligting, etc and always look for feature pictures that catch the personality of the home. I was listing homes for an investor who never finished the rehab. There were a few issues that effected the value of the home and one that was a safety issue. After giving the investor some time, I told him I had to put the defects in writing. His view on the issue was, "don't worry about it. This happens everyday." I explained how I strive to keep all the laws and regulations. Of course the investor wanted the listiungs released. I also spent a lot of time washing the floors, windows, and everything to get it ready for pictures and showings. After more than a 100 hours of work, I let the listings go. The new agent copied all the pics and descriptions. I called the MLS to file a complaint. They told me they have nothing to do with copy rights. I called the local board, but never heard back from them. So I guess the only thing you can do is talk to an attorney to see if you are protected. The bottom line is..... there are agents with no regard for laws and some sellers like working with those agents. This business is going down the tubes and the people we pay to protect our reputaion are choosing to ignore the problems. 

Jan 28, 2014 12:25 PM
Diane Adams
Keller Williams Concord/Kannapolis - Charlotte, NC

I agree Jason. Big whoop. Onto other things of more importance. No doubt, the leasing agent stands to make a pittance from deal. And as they say, imitation is the sincerest from of flattery. Take pride in that. 

Jan 29, 2014 06:09 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

PAM - To me, it would depend on the specifics. In the case I outlined above, the most I would consider would be a call to the agent, UNLESS that call went awry and the agent denied it, or ended up acting rude. In that case, I would escalate it to the broker, then to the board if needed. Otherwise, I would leave it alone completely. If someone was trying to SELL the home and I had lost the listing, I would be more upset. Obviously, it's your call to make.  :)

Jan 29, 2014 11:12 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

MIKE - I wouldn't have any issue reporting a violation, either, but this particular scenario wouldn't cause me to go directly to TREC or our local board. I'm with you - it's in poor taste, but I would allow the offender a chance to either explain or apologize and correct the situation. It can be handled much more swiftly and with less "down time" by calling or emailing the other agent directly first. As I mentioned, I think we owe each other the benefit of the doubt whenever possible.

Jan 29, 2014 11:14 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

MARK - That's pretty much my opinion. Thanks for stopping by!  :)

GENE - Same here. :)

Jan 29, 2014 11:15 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

MARGARET - I like your attitude, which is probably because it's so similar to mine.  :) I also use a professional photographer, but after I have been paid, I'm not really overly worried about what happens to those photos. I wouldn't want someone claiming to have sold it when they didn't, or using them as the header of a website, but beyond that, I'm not genuinely concerned about it. Thank you for your words of wisdom. I like the "knock your socks off" approach.

Jan 29, 2014 11:17 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

KAREN - In the case you describe, I would report it as well, particularly if it's something egregious AND you already mentioned it to him directly and he shrugged it off. If he had apologized, or if there were some chance that he truly didn't know it was wrong (which seems unlikely if he's been in the business for 30 years), I might leave it at the conversation, or perhaps take it to his broker (although he might be the broker, too, which is a little scary). It sounds like you are utterly warranted in reporting that to the necessary authorities.

Jan 29, 2014 11:20 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

HEATHER - Fair enough. It is lazy - no doubt. What if you found out that the photos and description were provided by the owner as "our photos"? What if this were the agent's very first listing (it is a lease, after all)? I really don't think we can extrapolate that because someone did something which is a violation that (a) the offending party actually knew it was wrong, or (b) they will cut corners elsewhere and do other unethical things. It is possible that it was an honest mistake. There's simply no way to know without contacting the agent first, which was one of the main points I was trying to make. As I mentioned to Lenn above, I don't think using someone else's photos are a gateway to criminal activity.

Jan 29, 2014 11:23 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

DENNIS - In your situation (subsequent listing agent trying to sell the place after you lost the listing), I would have done the EXACT same thing. I'm sorry to hear that you didn't even get a reasonable response to your complaint. Ridiculous.

Jan 29, 2014 11:25 PM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

DIANE - I like that. Big whoop. I was surprised by the amount of venom I saw in the original post comments, directed at the offending party. Let it go, as I said. There's no need to let something like that get under (and remain under) your skin.

Jan 29, 2014 11:26 PM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

It's not like they were photographs that were taken of someone else works of art. Even though the photographer owns the copyright, I also think it is a total waste of time and energy.  You may rechannell the same amount of energy into building your business and clientele.  In order to do that you must put this behind you.  No one wants to work with someone who has a chip on their shoulder.

Jan 31, 2014 11:19 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

EVELYN - I agree wholeheartedly. I don't see the need to pursue something like this to the ends of the earth. Move on with your life. Make a call if needed, even to the broker, but then let it go. Yes, it's wrong, but I have a busy life to attend to, and I don't want to waste hours of effort on something like this.

Jan 31, 2014 11:36 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

I'm in your camp on this one, Jason.   I recently got a call from another Agent asking if they could use my photos... I took it as a compliment and an honor.  Feel free!

Feb 01, 2014 10:02 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Fred - Thanks for that. There was very little middle ground in the reactions to this post.  :)

Feb 01, 2014 10:45 AM
Ric Mills
Keller Williams Southern Az - Tucson, AZ
Integrity, Honesty, and Vast Real Estate Knowledge

It should start with a friendly warning to take them down or send you a check or apology.  If no action or response, escalate to MLS. They need to learn the right way or they will never stop.  Everyone makes mistakes.  Give them the oppurtunity to correct and aplogize.

Aug 28, 2014 10:26 AM