When one of your valued associates quits and goes somewhere else do you wonder why? Was it because you did not pay them enough, give enough commission, or commission split? Maybe, but more likely there were other things that caused it. Learning to identify those other things will create a productive group of associates. Get it wrong and you will continue to tread water always trying to catch up. But if you get it right you have stability and the building blocks for business growth. So why do so many associates and employees leave, or worse, why do they stay and 
become a drag on the organization?
Here is a sobering fact. Employees do not leave organizations, they leave supervisors. While factors such as compensation are undeniably important, people who are truly engaged with their organization and their team have a sense of belonging. They will not leave for a slightly better offer.
On the other hand, employees who are disengaged with their workplace and with the work they do can drag down team performance. Employees who are disengaged show up for work, but they leave their hearts and minds somewhere else.
The book "First Break All the Rules: What the World's Greatest Managers Do Differently" by Marcus Buckingham & Curt Coffman used data collected over 25 years with a million employees to identify the basic roles of a great leader/manager. They identified 12 questions which have been used by the Gallup organization. The potential effect of great leadership was summarized in the 12 questions employees ask. How do you feel about these questions?
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best every day?
4. In the last seven days, have I received recognition or praise for doing good work?
5. Does my supervisor or someone at work seem to care about me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel my job is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last six months, has someone at work talked to me about my progress?
12. This last year, have I had the opportunity at work to learn and grow?
I presented results to a client recently. The response was, “Wait a minute that’s stupid. I pay very well I expect loyalty. And remember, I am the boss.” Well, how has that been working out for you? Is it time to stop wasting all the money on things that don’t work? Is it time to keep your best associates from quitting?
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