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Just being a People Person isn’t Enough

By
Mortgage and Lending with Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 NMLS # 6869
“Just being a People Person isn’t Enough”
    When it comes to mortgages or any other business.
 
As I have already shared in a couple of previous blogs, that I am looking to hire  2 additional loan officers. Unfortunately, the quality of those applying has not been good enough to get my attention.
 
A couple of the resume’s made the point, that they are a “People Person”. I wonder what the rest of us must be. I have heard many in the real estate industry use the sale terminology. I want to let those who use this statement know, “It isn’t enough”.
 
I know a number of folks in the mortgage and real estate business, that don’t necessary have the best bedside manner, that are damn good at what they do and do extremely well. I also know plenty of the so called people persons, that don’t do much business.
 
There is no simple answer, but the goal is close the loan or real estate transaction for the client. Treat them with the greatest of care and respect and treat each client as if as it was going to be your last. There is much more, but this is a good start.
 
 image courtesy of renjith krishnan/freedigitalphotos.net
 
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Joe Petrowsky, NMLS #6869

Right Trac Financial Group, Inc. NMLS #2709

110 Main St.

Manchester, Ct. 06042

Office: 860 647-7701 x116

Fax: 860 647-8940

Cell: 860 836-9294

Email: joe@righttracfg.com

www.righttracfg.com

www.joepetrowsky.com

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Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

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John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

If being a People Person means you are a good socializer it may be the reason why agents don't do much business. They never get past having a good chat. We do have to ask for their business.

Thanks for the post Joe.

Jan 31, 2014 03:02 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Joe,  I love it ... " I wonder what the rest of us must be."  That phrase dates back to the 80's - does it not. We have to bring more to the table. We have to be damn good at what we do and treat our clients like Kings, Queens & Princesses. 

Jan 31, 2014 03:04 AM
Melanie Narducci
Hillscape Properties, Inc. - San Francisco, CA
Your San FranciscoBay Area Real Estate Expert

Social Intelligence has its place, but solid skills are essential.  Good luck with your hiring process, Joe.

Jan 31, 2014 03:28 AM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!

A People Person... that's interesting... interviewing agents I get a lot of... I love houses... I am curious Joe as to what trait most impresses you when you're looking to hire a new loan officer... 

Jan 31, 2014 03:41 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

I think you need a mix of all of it.  They need to be able to converse with the clients in a friendly manner and get down to the number crunching as well.

Jan 31, 2014 03:44 AM
Nancy Laswick
United Real Estate - Phoenix, AZ
Your REALTOR® For The Valley Of The Sun

Joe, I am a people person, (according to others), but I'm also damn good at servicing my clients and getting them to the closing table. I think the combination of the two offers the best chance for success.

Jan 31, 2014 03:48 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Joe,

I have met those people person.  Some of them are not interested in doing the work, they just like to schmooze with no purpose in mind.  Wishing you success.  A

Jan 31, 2014 03:59 AM
Nick T Pappas
Assoc. Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, Broker/Providence Property Mgmnt, LLC Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Joe, no matter what part of the real estate industry you are involved with, just being a "people person" leaves quite a void.  As belinda mentioned...it's a combination skills.

Jan 31, 2014 04:48 AM
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Not easy to find someone with the right combination of personality, charm and strong work ethic who is technically competent-however, it is probably easiest to teach a little in terms of the technical competence.

Jan 31, 2014 05:07 AM
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

I think hiring people/finding the right person is one of the more challenging things that we do as business owners. - Debbie

Jan 31, 2014 05:24 AM
David Shamansky
US Mortgages - David Shamansky - Highlands Ranch, CO
Creative, Aggressive & 560 FICO - OK, Colorado Mtg

If you are not giving them the leads then I guess you dont have a lot at risk to give some a shot and see. In my case I make sure they have experience and can at least speak the lingo and then follow up on the leads I give them to make sure they arent wasting them.

Tough call but you will make the right call

Jan 31, 2014 08:47 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Most of us like peple, but that is not enough to do your job well...professional skills help.

Jan 31, 2014 11:33 AM
Rosie Crow
Serving Sugar Land, Richmond, Rosenberg, Missouri City - Sugar Land, TX
Exceeding Expectations. Delivering Results

I was always told NEVER to describe yourself as a people person in an interview or on a resume.  Whether you are a loan officer or a realtor, having good people skills is not enough. A strong work ethic, knowledge, experience and generating results are important too.

Jan 31, 2014 02:09 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good morning, Joe. I will have to admit, I am not one of those touchy/feeley people persons. However, I do like people.

Jan 31, 2014 06:14 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Joe.  They are people persons as opposed to what?  Ax killers?

Jan 31, 2014 07:37 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck in finding the right people to work for you.

Jan 31, 2014 08:37 PM
Roy Kelley
Retired - Gaithersburg, MD

Hiring the right loan officers must be quite a challenge. Many have not learned the importance of building a referral based business.

Jan 31, 2014 08:56 PM
John G. Johnston
John G. Johnston & Associates, LLC - Westcliffe, CO
An Exclusive Buyer's Agent ~ Westcliffe, CO

Joe  Finding someone that is capable of handling a client from the initial phone call to the closing table is a new-hire!  Are you looking for someone to train that has a little experience or a seasoned veteran?

Jan 31, 2014 11:03 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Liking people and effectively working with people are two different things.

Feb 01, 2014 03:53 PM
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Joe: Compassion for the job itself and the clients combined with the knowledge of the industry should do it. I personally like Michelle's input though. "Liking people and working with people are two different things."

Feb 02, 2014 08:33 PM