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Slow Down, You're Moving Way Too Fast

By
Home Inspector with JRV Home Inspection Services, LLC HOI 394

Speed limitSpeed limits we understand, or at least I hope we do, why they are put in place on each stretch of road. Exceeding a certain speed increases the chance for bad things to happen. I learned this simple principle when in manufacturing. Speed was always the first priority. The faster you went, the more production was accomplished. Higher production translated to more money in a given week. But, there is always a but, at a certain point speed increases defects, negating any gain. Like most things in life, there was always a balance between speed and keeping up quality. You can't have both. Although I have been told numerous times I'm wrong.

deck on a house in Wallingford CT

With home inspections it is absolutely no different. This is where I have been told I'm wrong.

Again and again.

Some how many inspectors believe they can cram in several inspection a day, a week and maintain a level of high quality. I think that depends on your definition of quality and your business model. Sticking strictly to the applicable standards for an inspectors particular area of business will certainly lighten the work load...and significantly lower the quality of the job. One old timer I know, says this;

"It's the worst job you can do and get away with."

I would agree.

Free standing deck

On a recent home inspection, when I was greeting the buyer and having our initial conversation, the woman stated a few concerns she had based on the first inspection report. Apparently the house had been previously inspected, but the deal fell through due to financing issues, not from the inspection, or so the story went.

Her first concern was with the deck. She said according to the first inspection report, the deck wasn't bolted to the house. I couldn't help but let out a chuckle. I had already looked over the exterior before she arrived. As is my custom, the deck gets closely scrutinized based on many past experiences.

I informed her it wasn't necessary. The deck was a free standing structure. The builder, who is apparently a smart and skilled person, had recognized he would not have been able to use the old porch structure to support the new deck. He wisely chose to build the structure using a set of three beams supporting all the framing. No need for bolts. The house and porch do not provide any structure support in this instance.

All in all the deck was one of the better ones I have inspected in quite some time. She was relieved.

Sink without a P trap?Soon after the second issue reared up while we were in the kitchen. She said there was something wrong with the sink drain in the half bath. According to the report, the sink lacked the required P trap. Opening the vanity, sure enough, no trap. Knowing this was an older house, experience has taught that the trap may very well be below in the basement.

And that is exactly where it was.

My issue with the drain was the newer PVC glued to the older ABS. No idea if that was caught on the last inspection, but I wrote it up.

The "missing" P trapI will confess that I am familiar with the company that performed the first inspection. I have followed behind them on a few occasions, with similar results. The inspectors are on a schedule. They are allotted just so much time per inspection. To me it is a production type business model. Quality will suffer.

Although I have been told I'm wrong. 

 

Posted by

James Quarello
Connecticut Home Inspector
Former SNEC-ASHI President
JRV Home Inspection Services, LLC

 ASHI Certified Inspector

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Comments (48)

Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Two of my favorite inspectors do only two inspections per day maximum, one in the morning and one in the afternoon.

Obviously, since you've run into this issue several times with the same company, their quality IS suffering!

Feb 10, 2014 07:49 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Rare is the one who travels for fun....Richspeare

Feb 10, 2014 10:25 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

James, I have to agree with you. Speed will definitely limit the quality of the job.

Feb 10, 2014 10:27 PM
Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986.
eXp Realty, Victoria BC www.pfanntastic.com - Victoria, BC
Talk To or Text Peter 250-213-9490

HI James,

Any business in which we exchange money for time, it becomes very tempting to try to save time as much as possible often to the demise of quality, good for you not to compromise....

Feb 10, 2014 10:58 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Pat, Thanks. I recently had another report where the inspector had cited 2 prong outlets as ungrounded, which they are by design.  My client was again concerned. The way it was written made it sound as if there was a problem. When I explained that it wasn't necessarily so, she was relieved. Too much CYA, not enough information. 

Andrew, I do like it when they are done right.

Kathy, I find every client I have had over the many years now I have been inspecting wants exactly those same things. 

Morgan, Thanks. A little extra time is good for all parties concerned. 

Tg, I'm not surprised that an inspector who is less than knowledgeable can create grief. 

John, Good tune, but I was actually thinking of the Beatles

Feb 10, 2014 11:13 PM
Rob Ernst
Certified Structure Inspector - Reno, NV
Reno, NV-775-410-4286 Inspector & Energy Auditor

I'm surprised to see a free standing deck in your area. The footings need to go down 12" below undisturbed soils. I would assume you have a deep frost line, so near the house where they dug out for the foundation would mean those suckers are going to be deep. Seems better to bolt to the home. Don't see any p traps for sinks below the floors here. The 2' rule and vented crawlspaces probably eliminates most applications I guess.

Feb 10, 2014 11:30 PM
Scott Seaton Jr. SLS Home Insp
SLS Home Inspections-Kankakee Will Iroquois Grundy Counties - Bourbonnais, IL
The Home Inspector With a Heart!

Great post about something that I deal with all the time. Many times the fast guys are no cheaper than I am but boy can they whip thru a house. 

Feb 10, 2014 11:38 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Bill, My response is usually it takes what ever it takes. That being said, I typically take about 3 hours. That includes taking time with the client to explain things. 

Lenn, I know it can be cringe worthy when the buyer finds their own inspector. 

Vanessa, No it shouldn't.

Michael, Exactly. It seems to me sometimes recommendations are made in someone else's best interest, not the clients. 

Brian, I have a feeling minimalist are in every profession.

Susan, Thanks. I appreciate your perspective. What it comes down to for me is being fair. The client always comes first, but I am not there to unnecessarily beat up the house for their benefit. 

Joan, And that is what happens. You can not substitute time...Although I've been told I'm wrong 

Barbara, "What they derseve for the money they spent". Exactly!

Mary Beth, Seems a lot of people from CT are moving down your way these days. Thanks.

Feb 10, 2014 11:50 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jack, Quality should always be first.

Rosie, Yes, I agree.

Laura, And that may be part of the problem. 

Gerret, Which is why some companies focus on speed instead of quality, $$$

Kat, It would seem so.

Richie, 

Michael, It really will.

Peter, Thanks.

Feb 11, 2014 12:29 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Rob, Why would you be surprised? Footings here are required to be 48". Bolting would not be wrong, it's just not necessary in this instance. To say the lack of bolts is a defect is not only wrong, but gives the client the wrong information and creates an unnecessary burden on the seller. 

Scott, That's the other part of the speedy guys I didn't discuss, cost. This particular company charges about the same as I do. 

Feb 11, 2014 03:58 AM
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

Quality should come first to the customer a home is a big investment. Thanks for sharing.

Feb 11, 2014 05:35 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Jimmy, I heard that one before.

Also curious, doesn't your area require the trap to be on the same level as the fixture since below the floor will most likely exceed the vertical distance from the fixture outlet to the trap weir?

Feb 11, 2014 11:40 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Agreed Pat.

Don, In new construction. This house is over 100 years old. I'm more concerned that the trap exists and the drain operates as expected, which it does. This configuration is quite common in older homes here. Further,  I doubt there is room under the sink for a trap. That bathroom was probably once a pantry, it's tiny. And yes, while this may not be technically correct or by the book, again it's an older house. More importantly in my mind is not to cite issues that are not really issues. Kind of like what I related to Pat about the two prong outlets. Making a client think something is a big issue when its not should also be a consideration of the inspector. 

I have a devoted section in my report for upgrades. I will place things in that section like the two prong outlets or the aging, but still functional heating system. The idea is to provide information. By expounding on the condition of equipment, the client has the information they need to make a decision and or a case, if they so choose, to ask for compensation from the seller. I think it's about striking a balance. 

Feb 11, 2014 10:14 PM
New York HOME INSPECTOR Inspector Holmes
http://www.linyhomeinspection.com - Farmingville, NY
John Holmes

Feb 12, 2014 09:28 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Hey John, You are obviously a man of few words 

Feb 12, 2014 10:43 PM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Jim, Good points. And I do not make a big deal of it. But like in your case if they do not know certain rules then they are more than likely to have other issues.

Feb 12, 2014 11:53 PM
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

James,

All good points.  I want a home inspector who is busy, but I want them to be thorough and do a great job for the client.

Feb 13, 2014 07:56 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Don, Not sure about what you mean by;

if they do not know certain rules then they are more than likely to have other issues.

In the case of the drain, it is a single item, unrelated to anything else in the house. I agree under certain circumstances, one wacky thing can be a harbinger of things to come. 

Wayne and Jean, Busy as in they are devoting more time than average to the each inspection?

Feb 13, 2014 09:09 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jim, I find that often times houses have "themes."  One whacky plumbing installation, there is likely to be multiple whacky plumbing installations.

Feb 15, 2014 10:35 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Charlie, Yes, I agree, but only sometimes. In my experience, I would say that happens maybe 40% of the time. Other times its one issue related to some crumby handy man or other "contractor" the seller hired to fix it. 

Often the houses that have themes are usually DIYers run amok 

Feb 15, 2014 10:45 PM