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Earn Your Commission, Learn to SELL the attributes and dreams!

By
Real Estate Agent with Woodland Management Service / Woodland Real Estate, KW Diversified #1 in Forest Land Mgmt

Earn Your Commission, Learn to SELL the attributes and dreams!

I like this challenge on finding gems to add value to a property.WMS goshawk

This has been a pet peeve of mine for years, agents who are too lazy, uneducated, or unskilled to do their jobs and actually SELL the property.

Many are merely order takers and tour guides.  Comparing all the three bedrooms homes in town and putting a price on it that they think will make it sell quickly with little effort.

The only selling involved is in getting the seller to take a lower price or putting thousands of dollars worth of improvements into the home so they can collect a commission on these things too.

Then when the buyer shows up, an agent who knows nothing about the property who is often a glorified tour guide makes little effort to actually sell anything, just gives lots of tours. 

If the listing agent showed up with a few buyers, found out what makes the buyer tick and showed the attributes, they would not have to rely on being the lowest priced home in town, they would be increasing the actual value for the home.

 

My story

When I first started investing in Forestland, I would buy an undersold property for a good price, improve the wildlife habitat and timber with a well-planned timber sale, then resell the property for a price that reflected both a good Forest Manager and a good Salesman.

Not only did I make a few bucks on the timber sale but with a good plan we created a winter and summer deer magnet with just the right food and cover for year round wildlife splendor.

I first met Ed when I was ready to sell a few of my properties, and brought him out, he told me what he thought he could sell them for and how he had a database of potential buyers that he could show the property to.

I did not like the price that he was expecting the property to sell for, I put a lot of work into this property and I knew that I could sell it for much more.

So I suggested that if he brought a buyer up, I would do the selling and get at least 50% more, possibly double.

We signed a listing agreement, for double the price that Ed thought it was worth, I am sure he thought that I would fail and then reduce the price, but he was wrong.

On the first property, a husband and wife, their son and two grandsons came up from Milwaukee.  After visiting for a few minutes we headed out to the woods for the tour.

I approached them as I do with all of our clients, I asked lots of questions and watched their reactions, what did they like in a woods, why were they buying it, what was their vision for the property.

The whole time we were walking, I was probing for what made them tick, and gradually leading them to the places on this property where the things they liked were located, where the deer trails were, where the food plots were located, where the aspen sprouts were located for winter feeding, and more.

I also pointed out how and where on the property they could locate that dream cabin, where they could set up the deer stand for optimum results, where the grandkids could swim in the pond, and so many more visions of splendor that I could help them to nurture.

I also took lots of pictures of the grandchildren enjoying our walk, along with some of the other attributes that I could tell they were impressed with.

At the end of the day, I knew they were ready to buy, and price no longer mattered, they were in love and when you are in love, who cares what it will cost.

But just in case, I wrote up a thank you letter, outlining the attributes and the fun we had on our walk, sprinkling in a few photos of the grandkids and all the cool stuff they saw.  I also included a copy of the forest and wildlife management plans for the property.

The letter many have been over kill, since they stopped my Ed’s office on the way back to Milwaukee and wrote out a cash offer for full price with a closing in two weeks.

And right after the purchase, guess who got a contract to manage this property?

 

I followed this formula for numerous properties and after the second one also sold for double what Ed thought they were worth, to the first prospect that I showed them to, Ed said, name your price, do your thing and I will send you the buyers.

I tried to teach this method to Ed, who is a very good agent, but he never quite got the hang of knowing what would strike someone’s fancy and how to really Sell it.

But I think that both Ed and I learned a lesson, in that price really does not matter that much if you can successfully sell the attributes. 

I have been telling agents for years that they should be spending less time going to minimum licensing classes and driving around with marginal buyers and spend more time with folks like Zig Ziglar, Brian Tracy, Tom Hopkins, Verl Workman and many more superstars.

Learn to sell, don’t just be an order taking clerk, that’s how you EARN your commission.

Unfortunately there will always be order takers, and they will often undercut the good salespeople.  Personally, I will pay a higher commission, if the agent really SELLS me, because I suspect that he will do the same for the buyers.

 

Comments(22)

Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Bob, excellent post and entry in hidden gem challenge Bob Stewart issued. After reading your post I understand why I connected with you immediately here as ActiveRain friends.  Our basic philosophy in so many areas of life are aligned.

BTW I 'cut my eye teeth' with Tom Hopkins back in day when he had sideburns and leisure suits.

 

Feb 17, 2014 07:38 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Bob - what you wrote resonates with me.  I can see why your buyers bought from you.  Anyone can sell when someone wants to buy.  At that point it merely becomes a commodity sale for the lowest price.  Fulfillment of a dream builds value and that requires time to cultivate.  When the dream is big enough price does not matter.

Feb 17, 2014 08:18 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Bob. You're right: selling is about focusing on the dream and showing it to the buyer. Anyone can take a listing but not everyone can sell. Suggested.

Feb 17, 2014 08:50 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Unfortunately Bob, some agents don't know how to sell, can't or won't learn and shouldn't be in the business. It just doesn't do justice to just be an order taker.

Feb 17, 2014 09:44 PM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

What an outstanding job you did, Bob. Helping people see their dream unfold is a wonderful ability, one you did so well here.

Feb 17, 2014 11:16 PM
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

Bob,

Another great and entertaining post.  Fun to read your story!

Feb 18, 2014 12:08 AM
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Bob~ the art of selling is priceless and your post shows just how valuable the art of selling is... SUGGESTED BIG TIME

Feb 18, 2014 02:37 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Bob, right away we need to find out the needs and wants of our client.  Without this, you can't help them properly 

Feb 18, 2014 07:03 AM
Mona Lisa Harrison
iSellHouseUpstate.com - Greenville, SC
The Help You Need To Sell Your House

LOve the idea of taking pictures of them on the property.  And I know you must be a student of body language too.

Feb 19, 2014 12:47 AM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Bob, thank you for sharing this story, highlighting the importance of active listening when talking with our clients, and matching their dreams, wants and needs to the attributes of a given property.  I am in awe of your expertise!

Feb 19, 2014 01:14 AM
Dolores "Dee" Mauriello
Keller Willaims - Wayne, NJ
Realtor, Homes For Sale Wayne NJ

Bob, great advice...as real estate agents we take the time to find out what the seller wants and not so much on the buyer's end. Probing to find out buyer's wants, likes, expectations, financing, school requirements and anything else you can think of are important.

I just recently had a buyer that said he had 20% down, when I asked a few more questions found out he needed 6 more months to actually have the money available. Needless to say we would not be making offers any time soon.

Feb 19, 2014 02:17 AM
Claudia Rydel
Rydel Interiors - Chalfont, PA
Rydel Interiors Certified Professional Home Stager

Thanks for this great information, as a stager this is exactly what I find out when staging a home in  a general sense so it appeals to most buyers in that market and demographic.  I applaud you for your ability to engage a client and truly find out what they want and need.  I know people buy based on emotion if they love a place they find a way to make it happen.  If I ever sell my home that is exactly what I would want in an agent who would represent me.

Feb 19, 2014 02:46 AM
Nicholas Crane
Woodland Companies - Cadott, WI
Managing & Appraising Forest Land

love the idea of taking pictures of the clients at the properties, helps get them more invested.  Thanks for sharing

Feb 19, 2014 04:35 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I don't really deal with open land like you are dealing with but I like your basic business model and the same applies to about any real estate.  Buy ugly, make it nice, and then sell at a good price.

Feb 19, 2014 05:29 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

Amen. My sentiments completely. Asking the right questions before a presentation is even made is the key to selling anything and many times a presentation isn't necessary or even warranted, isn't it?

Feb 19, 2014 09:08 AM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!
You remind me so something I learned years ago.. Sell the sizzle not the steak... Which,you do a great job of...
Feb 19, 2014 05:56 PM
Sondra Meyer:
EXP Realty, LLC - Corpus Christi, TX
See It. Experience It. Live It.

Bob, 

Well written post.  For the general public, I want them to realize that this strategy won't necessarily work with the average home in the average subdivision in the average town.  

However, for country and rural properties, you've provided an excellent example of why it is important to utilize the services of an agent that truly understands the property and the types of buyers that will be attracted to that property.    Your agent was smart in that he let you do the talking because you knew the property and understood the buyer mindset.     

 

Feb 20, 2014 01:26 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Very powerful post Bob.  You are spot on.  Being in sales is about the ART of selling.  It takes a craftsman to say the right thing at the right moment.  

Feb 21, 2014 12:59 AM
Lisa Friedman
Great American Dream Realty - Essex, VT
35 Years of Real Estate Experience!

Bob, this was a fascinating story. Many buyers buy on emotion and when that happens, price is not as important. If someone falls in love with something, quality of life issues outweigh price.

Feb 21, 2014 06:00 AM
The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

Thanks for writing this up Bob, I am working on perfecting this.

Feb 27, 2014 09:08 AM