I rely on my contact list and my calendar to run my business. Microsoft Outlook is my choice but when I am out, which is most of the time, I use my hand held iPhone and iPad and sync it all in the evening. When I find that my devices won’t sync I have a major problem.
Last night for some reason iTunes was hung up and was not syncing. I searched for answers online and tried some of the things readers posted but nothing worked. I found that Apple has a call in number and I scheduled a call first thing this morning. Here is what I learned.
If you have problems with syncing of any kind it is best to uninstall iTunes and re-install it. Don’t worry you will not lose your songs or your data. However, there is a step by step procedure. Here it is on Windows. I don’t know about how to do it in MAC.
Close everything, go to Control Panel; Programs and Features; and uninstall 5 programs in the proper order. Put your mouse on each one, right click, and select UNINSTALL in this order.
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support
Re boot your system and install iTunes. All of your data should be there again when you open it. Then plug in your iPhone and/or your iPad.
I did and it synced fine. It took some time to find this solution but try it if you have the problem.
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